Red Level at Gran Melia Palacio de Isora

As always - brilliant!!! We had a wonderful time. The hotel is fabulous, the grounds are stunningly beautiful, the restaurants are amazing, the pools are incredible and the staff are super friendly, helpful and efficient. This was our fifth stay, we will be back.

Just got back from a wonderful stay at this hotel with my husband and parents, and we’re already looking at booking again for next year. The rooms are spacious and clean, and the bed is extremely comfortable. We spent most of our time during the day in the red level pool area. It was so relaxing there and the pool staff were absolutely brilliant. This was a general theme actually - we found all of the staff at the hotel to be very friendly, efficient and proactive. The spa was great too. My mum and I had hot stone massages and would highly recommend! There were a few small things that we felt could be improved. Restaurant bookings on the app were near impossible, but thankfully the reception staff were great and were able to take care of this for us. It also would have been good to have a few more staff on hand in the restaurants as it was clear that there were occasions where the staff were rushed off their feet. We opted not to go to La Terrasse due to the menu limitations (there was a lot of overlap between the set menu options and there were a few things we knew we wouldn’t eat) - it would be great to have a bit more flexibility so that we could enjoy the beautiful setting. Finally, we would have liked to see the all inclusive drinks finish a bit later than 11pm. However, all in all, we had an incredible time. We will definitely be returning!

Wonderful experience in the, “Red Level” area. The private areas made a huge difference with crowds, noise, and comfort. We emailed what reservations we wanted and they took care of it all for us where as others I think are able to do it in the app. The Bali bed experience was awesome, highly recommended with the little private curtains and concierge button for services.. don’t feed the birds or they’ll come back in droves like a horror film. The weather was incredible, that was one of the biggest draws for me. Perfectly warm but with a cool breeze that’s not going to make you cold just allows you to feel nit miserable hot. The transfer was fast and easy, we booked it via email to the hotel and the driver was waiting with our name on a paper. The food. I was pleasantly surprised by all of the food. Never had a bad meal or bad experience. In Pangea they have a special area away from the crowds by a little koi pond which was nice. The Palle was fantastic… the ice cream scoopers were the most delightful. Lots of available food and none of it was bad. There’s fruit and rando snacks available most of the time I think when it isn’t meal time. Agave by the pool in front of the gym was really pleasant. Mexican food, all great. The guac starter is a must and large enough to share. Can’t go wrong with the quesadillas for anyone. Duo is at the back left corner of the main plaza area where the entertainment next to Nami (asian). The steak was really nice, cooked perfectly for my wife and I. Little salty at first but I loved it. It was also a very relaxing experience. Nami right next to Duo with the same podium for reservation check. It was nice with sushi and all kinds of Asian food, we loved it. Some of the guests were having a special Teppanyaki grill experience which looked nice. La Terrasse was a very nice taster menu, a very pleasant experience when the sun went down a bit, I’d do either a 6:30 or 9:30 reservation if you can so the sun isn’t in your eyes. Breakfast, we had Pangea and the red level breakfast. Pangea was always real busy after 8am and I would definitely forgo for the red level experience. We had all of the breakfast on the menu and loved it all. Oasis was very nice as well, we had lunch only there and enjoyed it, no need for reservations for any lunch if the restaurant is open for lunch that day. Spa, we weren’t wild about it, the ladies were nice and professional for our couples massage but I’m not sure I’d do it again. We didn’t use the water area but you do need to book it if you want to. One suggestion is to arrive an hour earlier to user the little whirlpool and small pool in the massage area before the treatment. The Red level for families area near the gym, I wasn’t sure it was actually a part of the Red level, it was less per night than the actual red level reservations, we went inside and were delighted for some AC, soft serve ice cream, espresso machine, and snacks. All pools were nice, the adu

Similar to another recent review I have found that Red Level is far more overcrowded than it used to be and the once unnecessary need to 'bag' a spot by the pool before breakfast has now become de rigueur. It also appears, presumably in a cost cutting measure, that the pool is now, no longer heated and far less welcoming than it was. Elsewhere the staff are still very friendly and helpful, the rooms are luxurious and if this is your first visit you won't have anything to compare it too. I, sadly, like old red level and will be looking elsewhere this year

Terrible Experience at Gran Melia Palacio de Isora - No Responsibility Taken Our stay at Gran Melia Palacio de Isora in Tenerife turned into a complete nightmare. On October 3, 2024, our room (#2063) was burglarized. Despite following the hotel’s instructions to store all valuables in the room safe, we returned to find the safe stolen and our personal belongings ransacked. The losses were significant, including: A large suitcase, personal electronics , wallets containing cash, important documents (IDs, vehicle documents, credit cards, and an attorney's certificate), and car keys, all over on 10000 €. While the hotel staff and local police were informed immediately, their response was shockingly inadequate. Although we showed them a live location of one of the stolen devices, they failed to take any action. Instead, we were instructed to move our remaining belongings to another room before any forensic investigation was conducted, and were told to file a police report ourselves. What followed was even worse. For the past three months, the hotel has failed to provide any meaningful assistance or resolution. They keep offering vague, formal responses about a "possible compensation" from their insurance company without even disclosing its name. This lack of transparency and accountability is completely unacceptable. We’ve been left to navigate the fallout of this crime on our own—without any substantial support from the hotel. We had to endure financial, emotional, and logistical challenges during and after our stay, all caused by the hotel’s negligence in ensuring guest safety. Despite claiming to provide a secure environment and guaranteeing the safety of items stored in the room safes, Gran Melia Palacio de Isora has shown no real responsibility or commitment to resolving this issue. This is a massive stain on the reputation of what is supposed to be a luxury hotel.

This was our 9th stay and as great as ever. A lovely welcome and chilled glass of cava on arrival. Ray showed us to our room with a gorgeous view (3060) and for us settled in well and checked in on us during our stay. We then spent five gorgeous days enjoying the pool, the views, the yoga with Pauleria and the lovely service from Aurelia at breakfast and lunch. Dinners were enjoyed in the local town at the various restaurants - all great! Another perfect stay - we’ll see you again in April and November 2025z