Allegro Isora

This is by far the worst hotel that I’ve ever stayed in. The room was filthy on arrival with blood stained pillows, sticky residue on the patio table, dirt and stains in the bathroom and balcony. The balcony had broken glass panels, the hot water tap in the bathroom didn’t work. The taps were coated in limescale. We asked every day for a different room and were refused until 15 hours before check out. The room wasn’t cleaned once during our stay despite us asking every single day. The “restaurant” is at best, a soup kitchen…the food is dire. Hot food is almost cold, the fruit was manky, the coffee was cold and there was cross contamination. The dining room has a foot wide grid running the full length of it which emits a foul stench of stagnant water. The ‘entertainment’ room looks like a crèche with a poor excuse of a bar. The cocktails were poured from a carton into a plastic, nibbled beaker. The outside area was filthy with cigarette butts littered around. Obviously, we complained and the Jet2 rep was also complaining on our behalf but still nothing was done. The guest relations manager, Laura, said that her maintenance and housekeeping team had informed her that they had carried out all repairs and cleaned the room…they didn’t. I asked her to inspect our room….she refused. On returning to the room on our last night around 9pm, we found a card from reception stating that they had a room for us to move into. We were checking out the following morning!!! However, in the main room, in our absence they had installed a baby cot…. I rang reception and was informed that it had been put there for the guests moving in the next day!!! I am astonished at the amount of good reviews that this place has because I have never encountered such abject filth and squalor in any accommodation that I have stayed in. The staff were rude, uninterested and uncaring. Needless to say that I am currently working with ABTA to obtain a full refund.

We stayed last week in February. We try and avoid half term as we like less children in the resort. We were in block C it was a bit out the way and was an OK room. It was clean and the cleaner called everyday. Bed Linen was good and lovely pillows. Aircon worked in lounge. It did seem a bit weak but in February it was adequate. There was a fan in main bedroom that we had difficulty keeping g oing on at night. Again it didn’t make any difference to our holiday. The apartment was clean. If a little tired. The pipes in the bathroom were a bit rusty and the net curtains were a little of the rail. The electric fitting behind the TV was loose and could be seen under the tv. All this did not spoil our holiday but gave an overall impression of needing a bit of T & C. We have been 4 times to this hotel and we like it. (2 older people). Now the good stuff. The food was very good this time. Lots of choice. Sometimes a bit cold but I always microwave mine. The only disappoint is they have again decided to shut the pool bar at 6pm. It was much nicer when they opened it later. The chairs in the main bar are a bit uncomfortable and it lacks atmosphere with 3 large TV’s in there it’s more for sports fans not people on holiday. We sat by the middle pool and had plenty of space and sun beds with umbrellas. The heated pool was full though. The staff are friendly. This resort is about 90 mins from the airport but we don’t mind that. We are coming back in December so we must like it.

How to even start this review ? First impression wasn’t bad to be fair , but after we got our room everything went down a hill… room was dirty with lizards and cockroaches enjoying our company. They have changed our room eventually , but same thing again … Worst holiday ever!!!!!!!!

Great hotel worth for the Value with amazing Staff! It’s our third time in Allegro Isora and definitely no disappointment at all! The rooms are clean and spacious enough. The restaurants serve good choice and nice variety of food, tasty, fresh, mostly local. Pools are nice and all well kept ! Really lovely. And the view to the ocean and the island of La Gomera :) And the staff ! They are amazing! Here I need to mention 2 names: Gerardo - doesn’t matter if he runs the bar or just serves you in the restaurant, he always comes with a smile and very friendly approach. Rosi - the jewel of the restaurant. That lady has a style. A smile wide like the sky, always has some nice words to all of us. Amazing! 🥰

We are currently 8 days into our stay at the Allegro Isora and we cannot fault it. Absolutely amazing hotel for families and couples too. Something for everybody with great entertainment. Food is wonderful and varied theme each evening. A lovely little snack bar too. everywhere is absolutely spotless We will deffo be back. DO NOT LISTEN TO THE SAD PEOPLE WRITING BAD REVIEWS!

Nice we are so happy for this holiday with Children's...nice program for Children's and very nice and clean hotel.. we lovit Allegro isorra missing a lot ❤️

For the price a very good hotel with delicious food, excellent services and nice rooms ideal for families and youngsters. Nearby stage performances in the evening were pretty noisy.

Lovely hotel that suits a variety of visitors, due to its family pool, main pool and adults pool. The food was lovely and the service was fantastic. We had Alicia serve us one night, who was very friendly and great with our 9 month old (as were all of the staff). We enjoyed our trip!

Stayed June 6th to the 16th Adan and axelle in the bar couldn’t do enough for you axelle is ana amazing friendly bar lady who knows what she’s doing and Adan customer service and helpfulness was above and beyond thank you for making our stay pleasant ❤️❤️❤️