Room: 1017 (king bed & bunk bed); duration of stay: 4 nights. Family of 4 (including 6 & 11y.o. boys)
Absolutely wonderful surprise to walk into this room and see how spacious it was along with many fun features which included kids’ bunk bed and slide down one side, playhouse tent, play area with small kids table and chairs and small rocking horse. A large kids play area (open 10am – 10pm) on the same floor (level 10) along with a very basic gym i.e. 1 treadmill, a couple of indoor bikes. Most guests on level 10 kept our doors open and kids could freely roam between their hotel room and play area. There is no safe in the room although the hotel was safe and secure (cameras on each floor). Our valuables were locked in our suitcase when not in the room. A nice touch of earplugs by our bedside (although we didn’t need them) and heated/electric toilet. Both kids and adults enjoyed the room and hotel.
The hotel staff were very welcoming and helpful. Limited English and we communicated via translate app and my 11y.o. son who speaks intermediate Chinese. Use of sunscreen and other items available for free from reception counter. The hotel is very clean. Free laundry (front loading machines and a hanging rack heated dryer) including laundry powder (located on level 8). The pool was nice however given we visited late October, a bit on the cool side with the changing season.
The breakfast spread was very good with a mixture of fruit, bread, dim sum, eggs (boiled, fried, scrambled), bacon, Chinese breakfast, tea, coffee, etc. 3 items, including noodles, on the breakfast menu to obtain freshly cooked. We also ate at the restaurant for dinner twice and both meals were fantastic (we recommend the T-bone steak!). Ordering is via scanning a QR code. Limited alcoholic spirits on the dinner menu.
We booked a boat tour via the hotel tour desk using the translator app. The service was good and easy. We opted to get a taxi to the boat (rather than the group van which left an hour earlier and cost RMB10pp) however upon arriving to the boat ticket office outside the boats they tried to redirect us to a different location. We communicated with the hotel tour desk via WeChat which was quick and very helpful as they sent photos of the desk we needed to be at (which was a table next door to the ticket office). The process was smooth and easy.
The use of the spa is 50% off for hotel guests and from memory it opens at 3pm. Suggest to book ahead as the spa does book out quickly.
The location is good; a walk away from Guilin Pagoda Hill, Elephant hill (10 min walk), Starbucks on the opposite side of the road less than 10 minute walk away, 2 KFC’s, food, taxi stand to the left of the hotel, night market, shopping, etc.
Great features of this hotel:
• Fun hotel and fantastic for kids
• Very clean and safe
• Good location
• Good breakfast spread, lunch/dinner options
• Taxi stand less than 1 minute walk
For awareness:
• SYYF has 2 locations. Taxi’s kept dropping us back at the other location. Therefore take the address in Chinese and make sure the taxi drivers read the address (not just look at the logo)
Cemerlang
8604 Ulasan