Hilton Haikou

地理位置好在市區，交通方便，房間舒適衞生，服務人員很熱情，樂於提供各種幫助，禮賓部Eric方軍豪特別好 非常熱情，還給我送早餐總的來説環境好工作人員也很好推薦！

做為攜程金鑽客户，該酒店為本人海口唯一優選酒店，每次入住前台經理徐艷都熱情關照，幫忙分憂，所以不斷續住，真是賓至如歸！謝謝徐美女及前台其他帥哥美女及保潔人員

這邊的環境很棒，周邊配套措施很不錯。服務人員的態度非常的好，及時的幫忙解決問題。謝謝禮賓部的Gary幫忙換房，並把行李送到房間內。下次還會過來。

酒店準備了迎賓水果，非常有儀式感，樓層服務員周萍的服務周到細緻，熱情似火，感覺和回家沒什麼區別，強烈推薦五十二層入住！

和朋友來出差，住在這邊很不錯。交通方便，周邊配套設施齊全。滿足了商務需求，環境很滿意，衞生特別到位！服務很不錯，都可以耐心的幫忙處理。尤其是前廳部的 Selena和Gary對我住店期間的幫助及服務。

It didn’t really live up to our expectation for a 5 star hotel. Despite that, we loved the view and also the cleanliness of the room. Breakfast was so-so. Indoor pool was quite small. Location is not really ideal.

he Hilton Haikou is a very well located hotel and probably one of the best in Haikou. On arrival there was a heavy rainfall which caused me to get quite wet walking from the taxi to the hotel entrance. I booked the room online via trip for me and my travel companion with the payment in hotel option. Online-Prepayment was not possible. On check in, given that I was very wet because of the rainshower I was quite unsatisfied with the service. First there was apparently some issue, wether I or my companion booked the room because the order of names on the booking showed my name in second place. Also my companion wasnt with me at that time because of a one day delay. In my opinion it shouldnt be a matter who booked the room since both of our names were given, regardless of the order. This issue took some extra time which is very inconvenient if you are dripping wet and just want to rest. Secondly when it comes to payment instead of the 1959 RMB, 2000 RMB were deducted from my WeChat account without any communication about the deviation. I also only realized it later when I already arrived the room and was very confused what the 41 RMB were for. Like I said it has not been communicated to me at all. Maybe a tip or was it meant as a deposit? (Even though it would appear to be a very odd deposit amount and tipping in China is not a thing) I guess from a 5 Star Hilton I could expect accuracy and clear communication when it comes to payment. Which brings me to another downside. Even though my Mandarin is sufficient enough, I was very surprised that at a Hilton of this price category none of the staff at check in nor other employees were able to speak English. So for foreigners who dont speak Chinese this would be a bit difficult. The next day I went down to reception again to ask about the 41 RMB and was offered a refund, yet the reason why it has been deducted in the first place still remains unknown to me. Another small issue appeared at breakfast when I asked one of the waitresses where the tea/ teabags is/are located. I formulated my request precisely in Chinese and the lady was just behaving awkward and walked away. I thought maybe still something would happen, but 10 minutes later still nothing. Luckily I was able to find the overseeing waitress, asked her the same question and found out that the Teabags are not openly presented at the buffet (Which is an unexpected inconvenience for a 5-Star hotel yet again, + the tea choices are very limited) My last complaint is the minibar. I have been at budget hotels before, which offered a free minibar which is refilled every day. Why are there so many things in this Hotel with a hefty price tag. This appears not welcoming given the cost of this Hotel. Especially the price-tag of minibar drinks is outrageous. For example 0.33L Tsingtao Beer 28 RMB…. Speechless. In every shop around you get 0.5L for less than half the price. Now that all my complaints about the service have been mentioned, lets move on to the many upsides of the Hilton: -Great location and rooms -Very good breakfast buffet with many choices -Even better dinner buffet (298RMB/Person) -Great panorama view -luxurious -Some of the staff still did a great job, which is why I still give a 3/5 rating, regardless of previous issues.

During my stay at Hilton Haikou, I had the pleasure of experiencing exceptional hospitality from the entire hotel team, starting from the welcoming service at the front desk (kudos to Kingsley for upgrading the room for me) to the meticulous efforts of the housekeeping team (a special thanks to Alina Shi for her extra mile gesture in providing an adapter for my laptop). I must commend the attentive service provided by William Wu at the 33rd-level breakfast restaurant, which truly enhanced my mornings and made each breakfast a delightful experience. The breakfast spread offered an extensive range of options, from local delicacies to international favorites, catering to every palate. If you booked via CTRIP攜程, you will receive a complimentary dim sum for breakfast and welcome fruits upon checkin. I will definitely be recommending Hilton Haikou to anyone visiting the area. Without a doubt, this will be my top choice for accommodation whenever I return to Haikou.

Lovely hotel with a huge room in a nice location in haikou. Also like the amenities, and our daughter loved the swimming pool and the children's playground which are accessible as hotel guest.