Novum Hotel Holstenwall Hamburg Neustadt

Hotel was cheap and cheerful. Did the job well. Good location, decent breakfast. Good enough for a short stay.

Das Personal war sehr freundlich und hilfsbereit

Gutes Hotel, Zentral on Hamburg gelegen. Nicht weit vom Hafen und der Reeperbahn gelegen. Nehmen Sie ein Zimmer in der oberen Etage wenn Sie Ruhe möchten.

Dirty hotel room and bathroom. Blood stains on duvet, broken furniture, no soap in the dispensers, bathroom filthy. No kettle in the room. Breakfast was disgusting and basic. 'Boiled' eggs, you cracked them open and the white of the egg was not cooked. 'Fresh' bread was frozen. Certainly not worth the money. Only pro is that it is near public transport.

The staff was very helpful. The breakfast room was bright and a good selection of food. Unique key system that was a little tricky. The room was a decent size and was clean. The reception and sitting area could use a little updating.

Location was very convenient for the purpose of are visit, staff were helpful and friendly and rooms were good size.

Great quiet location,10min walk to the reeperbahn and train stations. Hotel rooms are basic but clean. There is NO bar as advertised.

I just spent a couple of nights there with 2 other family members. Was generally satisfied, you get what is essential for that price (which is amazing comparing to other places nearby). The location is marvellous also. Wouldn't go there while on a business trip, but can recommend it otherwise. Will opt for the hotel if coming to Hamburg privately again. Pluses: + very very nice & helpful staff + perfect location + quiet + ability to store your luggage for a few hours even after the check-out + children friendly Neutral: * cleanliness (a minor remark against the shower but overall moreless ok) * breakfast (a better option of cheeses and hams would be welcome, though) Minuses: - terrible coffee for breakfast (espresso coffee machine would be lovely) - fridge, minibar or kettle not available in the room - 3 bed-room means a double bed + sleeper chair, with the latter of them very uncomfortable (please buy another bed instead!)