Ulasan Lan'ou International Hotel, Wulin Square, West Lake, Hangzhou

Jawapan daripada Pihak Penginapan: Hello, distinguished guests! Thank you very much for your stay and careful comments. At the same time, I am also sorry that this stay did not meet your expectations. I still need to explain to you the questions you raised; (1) The hotel was newly opened in September 2023, from the door, lobby and even guest rooms, restaurants, conference rooms, gyms, laundry rooms, etc. are all new. It's decorated. Because the elevator replacement needs to be updated and approved through the approval process, it is still waiting. Xiao Ou bowed 90° to apologize for the inconvenience caused to you! ( 2) The hotel is located in the business district of West Lake Wulin Square, about 800 meters away from the West Lake and Hangzhou Building, and less than 20 meters away from the entrance of Wulinmen Subway Station. It is very convenient to travel, play and shop. ( 3) Because the Lanou intelligent video big bed room you booked includes Tencent vip members, although you can't watch the live program, you can choose the on-demand program. We asked about the coffee machine at that time. If you need it, we can help order Cuddy coffee in the lobby. When you check in, the front desk will inform you of the exact dining place. There are more than 50 kinds of Chinese and Western breakfast. In order for customers to have a better dining experience, we specially put the breakfast restaurant next to the beautiful open-air tea bar. While enjoying delicious food, you can enjoy the beautiful scenery of the West Lake. ( 4) I'm very sorry that due to the negligence of our staff who did not ask you for the exact departure time at the time of check-in, the room card was invalid (bow) before check-out. We have no right to deprive you of your preferential rights. Longjing tea needs to inform the front desk in advance and we will send someone to deliver it to your room. You can call us at any time about your coupon ( Front desk) Contact us to ask for it (valid within one month). I wish you a happy life!

Jawapan daripada Pihak Penginapan: Malah, langit sangat biru, dan awan akan sentiasa tersebar, sebenarnya, laut tidak luas, dan pantai lain disambungkan ke pantai ini, sebenarnya, mimpi itu sangat cetek, dan semuanya semula jadi; hati anda menjadi kenyataan, saya harap saya dapat menemani anda melalui musim bunga dan musim panas, ke musim luruh dan musim sejuk, sepanjang tahun.

Jawapan daripada Pihak Penginapan: 尊敬的貴賓，首先真誠的向您道歉，沒能給您一個好的入住體驗。我們的智能影音大床房都是內窗的，平台上都是有備註的，您説的房間有異味的問題，我們也反饋給客房部，讓客房部着重檢查一下，打掃好房間後一定要開門通風，您提的寶貴意見我們非常重視，也會及時監督以及改進，再次向您道歉，希望我們的服務能讓您下次來杭州的時候還能選擇我們酒店，真誠的期待您的下次入住！

Jawapan daripada Pihak Penginapan: 尊敬的賓客，非常感謝您的下榻與好評！您的滿意就是我們前進的動力！期待再次光臨，祝旅途愉快！

Jawapan daripada Pihak Penginapan: Dear valued guest, thank you very much for your affirmation of our hotel. Your satisfaction is the driving force behind our progress. Your affirmation is as dazzling as gold carving and jade masonry. Your praise is precious to us, and your words of affirmation give meaning to our persistence. We wish you a pleasant journey and look forward to your next visit!

Jawapan daripada Pihak Penginapan: 尊敬的賓客您好！非常感謝您的下榻，和您滿意的點評！每個城市總會有讓人惦念的理由，每個季節都有我們難捨的景色，每個酒店都有他們甜美而有温馨的回憶，希望蘭歐會是您回憶裏最温馨最獨特的那個！祝：安好！順遂！

Jawapan daripada Pihak Penginapan: "尊敬的賓客：您好！感謝您對蘭歐酒店的信賴！更感謝您的不吝誇獎與強烈推薦！小歐 認為家不在大有愛才幸福，希望我們暖心的服務會讓您愛上我們。祝:安好!您也記得有時間常回來看看喲！"

Jawapan daripada Pihak Penginapan: Dear guest: Hello! Thank you very much for your support and recognition of the hotel in all aspects. Everything we do is only to bring a different vacation experience to every guest. Seeing your satisfaction and affirmation, we are truly moved, and we will continue to work hard to be ready for you to come back at any time.

Jawapan daripada Pihak Penginapan: "尊敬的賓客：您好！感謝您對蘭歐酒店的信賴！更感謝您的不吝誇獎與強烈推薦！小歐 認為家不在大有愛才幸福，希望我們暖心的服務會讓您愛上我們。祝:安好!您也記得有時間常回來看看喲！"

Jawapan daripada Pihak Penginapan: 尊敬的貴賓，非常抱歉沒能給一個好的入住體驗，您提的餐廳的一些問題，我們已反饋給餐廳部，我們領導也很重視，酒店也會持續升級早餐的種類與口味，同時也會加強對廚師的培訓和管理，確保早餐的質量和口感達到客人的期望，已滿足不同客人的口味需求，我們也歡迎您還能再次選擇我們酒店，隨時歡迎您的寶貴意見和建議，幫忙我們改善我們的服務和設施，再次感謝您選擇我們酒店，我們將會竭盡全力為您提供更好的住宿體驗，祝您元宵節快樂，闔家團圓！

Jawapan daripada Pihak Penginapan: 尊敬的賓客，非常感謝您的下榻與好評！您的滿意就是我們前進的動力！期待再次光臨，祝旅途愉快！

Jawapan daripada Pihak Penginapan: Dear guest: Hello! Thank you very much for your stay and appreciation! I'm glad to bring you a wonderful time for your trip. Your appreciation is our greatest encouragement and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome back to experience it again. Wishing you a happy life!

Jawapan daripada Pihak Penginapan: 尊敬的貴賓，非常感謝您的入住和點評，您反饋的早餐問題，我們已提交給餐廳部以及領導，領導也非常重視這個問題，餐廳人員因沒有及時補齊食物和飲料，給客人選擇的種類減少，從而導致客人的入住體驗變差，真的很抱歉，我們會及時更改，期待您下次入住我們能更好的為您服務，服務好的同時也希望我們能得到您的全五分好評，真誠的期待您的再次入住，祝您萬事順遂，生活愉快！

Jawapan daripada Pihak Penginapan: Dear valued guest, thank you very much for your stay. The air conditioning in the hotel is central air conditioning, water air conditioning, and unified warm air. Currently, the outdoor temperature is only 2 degrees Celsius. If the room temperature is high, you can ask Xiao Ai to help adjust it. If it is still hot, you can also turn off the air conditioning directly. The hotel's dryer has a capacity limit, and if there are too many clothes to dry, the dryer will not be able to rotate, resulting in the inability to dry. You have also inquired with the front desk before use, and the front desk has informed you that drying will take some time. If you do not know how to use it, the front desk has also informed you that you can go up and help adjust it. The issue you mentioned about the deduction of fees for canceling orders is clearly stated on Ctrip that cancellations can be made free of charge before 12 pm on the day before check-in. However, since the free cancellation date has already passed on your end, there will be a penalty for canceling the order. When you were at the front desk, we explained the reason and platform rules for the penalty! If you have any questions during your stay, you can call the front desk and we will solve them for you as soon as possible. We apologize for any inconvenience caused! Thank you again for your stay. Wishing you a pleasant journey!