Hotel berhampiran Nanxunxuan, Hangzhou

吐槽的地方太多我一個個説。1停車問題，酒店門口可以停車但是位置不多攜程定位不是很準走正常道路衹能走到桔子酒店，要走裏面小道，門口停滿就要開前面去走一腳路來酒店，雖然不遠，但是我們是外地遊客我哪裡知道你説的地名和什麼什麼，直接説直走右轉左手邊就行。2前台問題，因為找停車場，前台回答的很不耐煩説了幾個位置匆匆掛電話，後來再打電話確認直接不接電話了，我以為是前台很忙但是再打直接掛肯定是不對的。導致我繞了三圈碰到個保安説跟着前車走才找到。3房間問題，25—27平？酒店房間也有公攤嗎？縮水成這樣，我個人偏胖屬於180斤高個子男性，洗澡的位置和廁所在一起轉不開身，真的很擁擠。4 床的問題，掛的是1.8m的床，真真的開玩笑，應該是1.5米的床？登機箱大概50cm，倒在地上大概三倍寬。5.酒店價格變化十分的快，顯示的一個房型，下午兩點 四點 六點 晚上十點 看的價格 從三百多到五百八不等。一直在變，我不知道是酒店方原因還是平台原因。説優點吧，其實真的體驗感太糟糕了，以致於沒細細感受我本來覺得應該是非常不錯如酒店名一般書香氣息的好體驗。

Our experience with this hotel was amazing! The room was modern, spatious and always clean. We were provided new toiletry items every single day. The staff was competent, kind and always available. Furthermore, they provide additional services free of charge, such as laundry. The location is also good, since it's very close to a subway station, so you'll get to your favorite spots in Hangzhou in no time. Honestly, everything about this hotel was perfect, I highly recommend it!

非常滿意，物超所值，房間很乾凈，視野好～説實話房間設施不是特別新了，但是，服務真是星級酒店做派！門口會幫忙開車門拿行李🧳早餐豐富味道好，服務員主動幫忙倒咖啡，收餐前提醒我們還需要就再多拿點。必須表揚一下游泳池超級棒！人少水也乾淨，泳池救生員姜學祥很帥人也超級nice（開始還很靦腆不告訴我們名字，是健身房前台大姐説的），小朋友忘記帶泳帽了特意幫我們找了一個～前台的大姐也很好，幫我們開汗蒸房～這次真的體驗很好，有機會一定再來！

設施：看得出來有點年代感了，浴室裏還是浴缸和固定的花灑，洗澡不太方便 服務：工作人員都很熱情，缺什麼東西打電話沒多久就送來了，晚上阿姨還放了酸奶在房間裏，點外賣是機器人送餐，電梯刷房卡才能上來很安全 停車場免費很好，旁邊是居民區，就是離地鐵站有點距離，出門太熱不想走路衹能打車

服務：服務還是蠻好的，基本訴求都能滿足。 衞生：衞生還行吧，比較乾淨 設施：房間比較小一點，兩個人住也還可以 位置很好，去西湖很方便。 早餐：早餐種類豐富 ，就是國慶假期人比較多 整體還是不錯的😀

Ini adalah hotel persediaan. Hotel asal tidak berjaya melanjutkan penginapan saya bilik untuk masa yang lama Terdapat bau hapak di dalam bilik dan tiada pengudaraan atau peralatan Ia juga lama, ruang tidak besar, dan katilnya agak keras.

房間很寬敞，窗户較多采光好，空調製冷效果很好，就是聲音有點大，衞生間也比較大，就是淋雨有點問題，頭頂較大的那個花灑控制開關可能是壞了，鎖定不了沒發持續出水，不過小的那個花灑還可以，另外酒店挨着地鐵口，出行非常方便。

Dear Trip Manager , Make sure hotel’s top management reads this message . I had checked out around 1.50 pm on 1st then gone to watch hockey match and after match directly drove to Shanghai. After Shanghai around 8.45 pm released I left my & families passport in locker of the wardrobe , locker was left open therefore no password required to open . I immediately called hotel’s front desk first spoke to lady she told exact locatio n of three passports. I waited for 20 minutes then called again this fine spoke to another person “ Wu” , he was more responsive and told he will check and assured to call back but he didn’t call back . I called after about 20 minutes he told he found a gold chain . This my gold chain I asked him again did he find passport he told “ no , think else was found “. Actually he didn’t send anybody to room to check . He lied ! . I told him to check again as I told him exact place of my passport. He said he will get it checked . I waited again for about 20 minutes again and called again spoke to him this time he told that another guest has checked in and therefore they cannot as guest is not in room . He told me to wait until guest comes back . Hotel’s housekeeping staff had found my chain in afternoon while cleaning and gave it front desk . Actually hotel should have called me on mobile immediately but wondering why this such kind of negligence . Absolutely disappointed. We kept on calling a few time until 1.15 am , my wife called atleast 10-15 times . Front desk staff kept on saying cannot enter room as guest hasn’t comeback . Meanwhile I had contacted via your app to three agents they said they will come back in one hour but nobody did …..!!! I had called around 1.15 am to hotel and told them I have no option to call police . Then Wu told he wait for 10 minutes , he called back and told to call police . I called 110 gave full information to police and with 10 minutes local police station called back to verify and after about 10-15 minutes I called Police again they said front desk has found my passports . If front desk had not authority to enter thek should have given option to call police and then they could enter room to search . Untrained unprofessional staff made me suffer for 4 & half ours . I will tell this story to all and will tell to all to never stay in this hotel ever …. Thanks

Some of the toilets were very dirty, but otherwise the facilities were very nice. The interior and staff too!

房間設施很新。窗外環境不好，對面空調外機聲音有點吵，睡眠差的可能忍受不了。隔壁上下樓等隔音還不錯。屋裡有新裝修的房子味道。攜程預訂的房間分配的不好，歪歪扭扭的房間，次數多了對酒店和對攜程網印象就都不好了。