Hotel berhampiran Precious Stone Hill Floating in Rosy Clouds, Hangzhou

Upon arrival, the services given was up to satisfactory and the staffs were kind and friendly. Hotel location is off convenience. Very impressed with the rooms provided, spacious and clean with aesthetic styles 🥰 breakfast provided by the hotel is really nice and of variety options. Overall, I would highly recommend this hotel

小张 service was excellent. If there is a 5.1 Stars rating, I will give it. I am totally impressed from the room to the toilet to the morning breakfast restaurant. Initially I was skeptical about this hotel as it looks too good to be true. Cleanliness. Spotless. The feel and the area to me is very clean and tidy. Very comfortable. Location. Near to metro, Feng qi station. About 30m away. Didn't take it but if u are looking for a hotel near a metro, no hesitation Service. From front desk to the hotel staffs, they are all very professional. Amenities. For anyone looking for a hotel with washing machines, there are 4 wash machines and 4 dryers at level 5. At level 8, there are 1 dryer and 2 washing machines. Good if u need a chance to wash your clothes before continuing with the next leg.

Hotel is very well located to the West Lake. Approx 15 mins walk. It is close to the night market and also a number of food halls. There is a coffee shop right downstairs on the right hand side of the hotel which makes great coffee. There is also 7/11 shop. Metro is also downstairs less than a min walk away. First impression checking in wasn’t great - English on checking in was difficult. Probably due to slight language barrier felt not as warmly welcomed as other hotels. I expect hotels that receive foreigners should have basic level check in. They also were very particular on how who should go into each of the three rooms but I said it we will sort this out between us. After that it was fine we went to our rooms. Rooms are quite outdated and could do with a bit of an upgrade especially with handles coming loose. Rooms come with bath robes, tooth brush, toothpaste, combs, Ted Baker toiletries (shampoo, conditioner and shower gel) and slippers. They also provide water bottles daily and there are ones you can take free as you head out towards the lift which is a nice touch. The hotel housekeeping staff were the best despite language barrier they were very polite, courteous and professional. Very helpful as well. There was a housekeeping lady who came to help us with wifi as we did not have a China mobile number and she also knew we had three rooms booked. She helped with two of the rooms and asked if the other room needed help but they didn’t. There isn’t much of a place where guest can relax as they come back to the hotel. There is a small space on the left hand side as you enter the hotel which has a football table, toy dispenser machines, limited seating area. For anyone who wants good location to West Lake I would say this is it. However I think there are better hotels out there. Closeness to food and restaurants is a bonus. Rooms are clean but could do with an upgrade. It’s weird to have a window in the shower room that is directly onto the room as doesn’t give much privacy if all lights on. Overall 8/10

RenHe Hotel is not only situated right beside popular West Lake, and right at the start of the Pedestrian Shopping Street with lots of food to choose from. Booked a family room, which is very spacious and clean too. Definitely worth the price. A window view of the West Lake for your reference. Counter staff (ie Xiao Zhou) has been very polite and helpful. The hotel staff are generally proactive and professional. Only setback will be that the hotel outsourced the breakfast, which is below average standards. Frankly, I rather order MeiTuan which is more worthy. With that, this hotel is equipped with Delivery Robot to deliver the food delivery to your doorstep. In retrospect, my family (especially my boys) and I really enjoyed our stay here. Hangzhou has beautiful weather most of the time. We will be back again to RenHe Hotel Hangzhou.

The hotel is located strategically , in the middle of the city, near the subway and West Lake. Going to the places of interest is fairly easy from this hotel as the location of the subway/metro is nearby. Walk out of the hotel, turn right, and walk down straight. In less than three minutes, you can see a large shopping centre on your right. Next to Muji is Longxiangqaio, the subway station (Exit D). The direction to West Lake from the hotel is also the same going to the subway station. Instead of turning to the right, just continue walking straight and you can see the lake in less than 5 minutes. Since the hotel is located in the city centre, food options are plentiful with many restaurants, cafes and department stores. The most interesting part of the hotel for me is the rotating restaurant located on the 20th floor, where buffet breakfast is served. If the weather is good this place is good to view the beautiful lake and sunrise. The choice and selection of food here is fantastic ranging from Chinese food and Western food. The hotel is awesome for its facilities. There are a number of restaurants and a gym area. The hotel staff are very friendly and helpful. The consige was very helpful when we enquried for a map of Hangzhou and provided good advice on interesting places to visit. When I checked out of the hotel, the staff also provided a parting gift. I received a massage brush while my friend was given a cute keychain. I highly recommend this hotel.

Check in was a breeze and the reception staff are helpful and speak some English. I was able to extend my stay from two to three nights no problem. The room was bright, clean and spacious with a nice hot shower and robes, slippers ad toiletries all provided. The hotel is easy to find and is in a great location. Very close to Wulin Square Metro and a gentle 30 minute walk to the West Lake. I didn't take the breakfast option but there's a cafe with espresso machine that serves OK coffee. Theonly thing I missed was a safety deposit box in the room but apart from that, the Pagoda was great and I'd happily stay there again.

I recently stayed at Zhongshan West Lake Hotel Hangzhou, and while my overall experience was pleasant, there were notable areas for improvement. The hotel’s amenities are impressive. My room was well-equipped, featuring a Dyson hair dryer, which was a thoughtful and luxurious touch. The bed was extremely comfortable, and the room’s modern design created a cozy atmosphere. Breakfast was decent, offering a selection of pastries, fruits, and hot dishes. However, the variety was lacking for a hotel of this caliber. After a few days, the options felt repetitive, and I would have appreciated a broader range to cater to different tastes. Unfortunately, the hotel reception fell short of expectations. While check-in was smooth, the staff were generally unhelpful when approached with queries or requests. On one occasion, I waited over 15 minutes for assistance, only to receive a vague response. This level of service does not align with the hotel's otherwise high standards. To maintain its popularity, Zhongshan West Lake Hotel Hangzhou should focus on improving staff training and attentiveness. With these adjustments, the hotel has the potential to offer an exceptional guest experience.

I had a fantastic stay at this hotel! The location is incredibly strategic, making it easy to access key attractions, restaurants, and transportation. The staff were exceptionally friendly and accommodating, always ready to assist with a smile. The convenience and warm hospitality made my trip truly enjoyable. Highly recommended!

Hotel ini betul-betul di pintu masuk kereta bawah tanah Lokasinya hebat dan sangat mudah! Kemudahan: Hotel ini dibuka tahun lepas. Kemudahan bilik ini dilengkapi dengan tandas pintar, TV projektor, peti sejuk, tab mandi, dan lain-lain, serta meja solek dan sofa untuk kami Biliknya besar dan pengalamannya sangat hebat! Kebersihan: Keadaan kebersihan sangat baik, ibu saudara melakukan kebersihan tepat pada masanya, dan bekalan pergigian, air mineral, dan uncang teh yang disediakan di dalam bilik diisi semula tepat pada masanya! Perkhidmatan: Perkhidmatannya juga sangat baik. Meja penyambut tetamu sangat bersemangat Sebarang masalah diselesaikan tepat pada masanya. Mereka juga memberi kami sarapan pagi ***a Barat. Kualitinya juga sangat bagus. Secara keseluruhan, harga di luar jangkaan Dengan standard dan perkhidmatan hotel lima bintang, saya pasti akan menempah di sini lain kali saya datang ke Hangzhou!

This hotel is located next to Chengzhan Metro Station which is very convenient for us to travel around. The buffet breakfast is very nice. It has variety of choices. The room itself is quite spacious, clean and comfortable. All the staff especially Alan & Zero helped us a lot during our stay. Will definitely come back here again in the future. ❤️