Hotel berhampiran Altwarmbüchener See, Hannover

Dieses 4* Haus besticht durch … nichts, mit Ausnahme der verfügbaren Hotelparkplätze. Man hat den Eindruck, dass es aufgegeben wurde. Die Zimmer weisen deutliche Gebrauchsspuren auf, die TV-Bildschirmgröße ist nicht mehr zeitgemäß, das WLAN funktioniert hingegen gut und ist kostenlos. Das Frühstück ist in Ordnung, Die Abendküche hat sich auch nicht mehr als ein „befriedigend“ erkocht, der Service war freundlich. Der Empfangsbereich kommt wie eine „Mall“ aus den 90er Jahren daher, gleiches gilt für den dort eingebundenen Barbereich.

During recent storms, Deutsche Bahn rerouted and cancelled my train which left me stranded in Hannover unexpectedly. I quickly booked the first Marriott property I could find on the app because I needed a last minute room guaranteed late at night. When I arrived at checkin, Inga Zarzycki welcomed me after a long and frustrating day of travel. She answered all of my questions, and even provided me a complimentary upgrade to a beautiful suite because of my Platinum status. I was also informed that I had the minibar and breakfast included and could choose between a welcome gift or bonus points. The suite itself was beautiful! It felt like a small apartment. The bed was huge and very comfortable. The bathroom was also great, with a big tub. I am 6’4” so it was a nice surprise to be able to soak in the tub after a terrible travel day. The following morning after a hearty breakfast, I spoke with Olga Schmidt at the front desk and explained I was going to go to the train station and try to get home to Berlin, but that I might need to extend my stay for another night. I asked her to hold my room and not send housekeeping, just in case. She kindly agreed. After a terrible experience at the train station, I returned to the hotel disappointed that all trains were cancelled again and I was stranded for another day. Olga welcomed me back with a cappuccino and some candy and suggested I check out the sauna and fitness center to relax. The sauna is beautiful and had a roof top terrace, perfect for cooling off. Shortly after this, I learned that my friend was driving from Berlin to pick me up and take me home, and that I would not need to stay an extra night. When I explained my situation to Olga, she informed me that I could have a VERY late checkout and would not be charged an additional night for the room. This is top notch customer service! She totally understood my situation and made every effort to accommodate my ever changing needs. When I finally went to checkout, I was happy to see Inga again. Olga had already updated her and it was an easy checkout experience. Both Inga and Olga are fantastic representatives of excellent customer service and I truly appreciate their help and consideration during an otherwise stressful travel experience. If I am ever in Hannover again, this will be my first choice of hotel because of the level of service I received.

We went for a 50 year bday...what a mistake..we had been 2 x and I especially chose this hotel on the way to Denmark because i knew it..arrived in hotel late...got a room on 1 st floor no airco and fridge not working. Called reception. Answer: our technical team hasn't reported anything.. airco working fine...my answer : but I am telling u it doesn't work...1 collegue came to say come to reception and chg room this colleague very friendly. second person saying ur room is fine....we go down and got the most unfriendly and rude receptionist I have ever met. I have worked in several hotels as a receptionist so I know really well what this work is all about..but this guy...I reserved this hotel making a detour on our route to Denmark but had I known I would never have done this I paid for a superior room..no airco no fridge..was transferred with rolling eyes and shaking head into room with huge lump of hair on floor dirty bathroom glass and had to go back to rude receptionist to get bed done for my child who had just had operation and wasn't feeling well..we have been staying in a lot of Novotel hotels..london paddington Hammersmith hannover brussels...but this leaves a very bad experience and I am so sad I chose this hotel for such a special occasion.

I recommend people to join miles program once they reach hotel. After registering, they can get free train/bus card for their stay. I feel that staff is good and responding. However, sometimes too much shortage of manning causes some issue of discomfort. Also had one incident where towel were smelly.

Location is convenient: you can walk from Hauptbanhof, you can walk to Old Town and to many Tourist points of interest. I think it is no more than 15 minutes walkin and the way is easy to walk even with heavy luggage. Check-in experience was perfect: the man in charge was very kind and helpful. Even if our room was not ready (it was earlier than check-in time) he gave us several helpful suggestions about Christmas markets. We found Hannover a beautiful place, more beautiful than it is said. The room was very comfortable and , again, having a problem with the shower, someone from the staff immediately helped us. Breakfast was great: plenty of choices and you can make up to make a healthy one. Great! The only down was the Restaurante: first time, at lunch, the young lady in charge was very helpful and the soup though a quite small portion was delicious. Dinner was completly different: the man who helped us did not bring us bread, though all other tables got it. It was impossible to get a slight variation on one of the dishes and, finally, we ate what we could. We ordered parmesan for the pasta and he never brought it to us. When we finally pointed out that everything had not been to the expected level, he was not very receptive nor offered an apology. The next day the attention improved a little but, definitely, they catered much better to the German speakers, at least it was what we felt. Menu do not offer many possibilities but the place is pleasant and the Christmas decoration was beautiful. Fitness center though not very big is OK. A place to have in mind when going to Hannover.

Die Lage ist Ok, etwas abseits. Das Parkhaus (ehr günstig mit 4 EUR pro Nacht) ist leider gut 200m entfernt, mit viel Gepäck ist das suboptimal, zumal keine Vorfahrt da ist. Für einen Business Aufenthalt für eine Nacht aber perfekt. Der Service an der Rezeption war sehr freundlich und flott, Zimmer auf einer höheren Etage mit Aussicht angeboten. Zimmer selbst eher klein, aber sehr schön eingerichtet. Kritikpunkt: die Dusche ist echt klein. Ein 2m Mann wir da nicht reinpassen! Die Bar geht, auch wenn die Auswahl eher klein ist und die Gläser zu Getränken nicht ganz passen.

Had a good and comfortatble stay here, everything was as expected. Central location, comfortable and modern rooms. Everything was clean and the staff was really friendly. I'd stay here again when in town next time.

Good beds, functional hotel. No shampoo or any of such in the bathroom (take your own). The breakfast was below expectations, but pricy. The first morning we had our breakfast at 9 am, that was obviously too late, since there was no vegetables at all anymore. Also many other things were gone. The second morning we had the breakfast at 7.45 am, but it did not get much better. I would have expected jus d'orange (both mornings not at all), fried eggs or soft boiled eggs (both mornings not at all), and a bit more choice in bread. The hotel has their own parking lot, which is a plus if you have a car with you.

The location of this hotel is excellent for getting out and about. We stayed here for the Christmas markets and they where only a 10 minute walk away. We didn't eat in the hotel but we used the bar every night and it was great!! The check in was easy and painless and we were welcomed by polite and friendly staff who took time to explain everything. Room was okay as rooms go it had it all, was well equipped and clean, towels were changed for the whole five nights that we were there. To get to the train station from the airport is easy just a train ride away, then a taxi costing just 8 euro's. Our intention is to return to Hannover again for the Christmas markets next year and we will stay here again. All in all we had a great short city break made easier by the great staff and the hotel it's self.

Das Einchecken war sehr freundlich und es standen Äpfel und Erfrischungen in der Lobby. Ebenfalls gibt es zum Shuttleservice zum Flughafen nur Positives zu berichten, pünktlich und hilfsbereit. Vom Zimmer hätte ich mir mehr erwartet. Es ist geschmackvoll und praktisch eingerichtet und sehr geräumig und absolut sauber. Allerdings frage ich mich, warum es kein ”helles” Licht gibt. Die Lampen im Zimmer werfen nur dunkles indirektes Licht. Es war nicht möglich das Zimmer hell zu erleuchten. Das schlug ganz schön aufs Gemüt. Der Schalter zwischen Nachttischlampe und Leselampe war defekt, also gar nicht vorhanden, nur das Innenleben war sichtbar, was ich für gefährlich halte. Zwar wirbt das Leonardo mit schallisolierten Fenstern. Ich konnte keinen Unterschied zu normal verglasten Fenstern feststellen und es war unglaublich laut in der Nacht. Hinzu kam noch die Hellhörigkeit, so dass wir die Fernseher, Toilettengeräusche etc. der Nachbarzimmer gut hören können. Einen Wasserkocher wie in der Zimmerbeschreibung angepriesen, gab es bei uns nicht. Nur eine Kapselmaschine stand zur Verfügung. Damit mussten wir für unseren Tee das Wasser bereiten und somit schmeckte der Tee nach Kaffee. Auch sehr schade, dass nicht auf Nachhaltigkeit geachtet wird und tatsächlich noch Kaffeekapseln angeboten werden. Für eine Nacht, um zum Flughafen zu gelangen, ist es OK. Einen längeren Aufenthalt kann ich nicht empfehlen.