Hotel berhampiran Zoo Hannover, Hannover

We went for a 50 year bday...what a mistake..we had been 2 x and I especially chose this hotel on the way to Denmark because i knew it..arrived in hotel late...got a room on 1 st floor no airco and fridge not working. Called reception. Answer: our technical team hasn't reported anything.. airco working fine...my answer : but I am telling u it doesn't work...1 collegue came to say come to reception and chg room this colleague very friendly. second person saying ur room is fine....we go down and got the most unfriendly and rude receptionist I have ever met. I have worked in several hotels as a receptionist so I know really well what this work is all about..but this guy...I reserved this hotel making a detour on our route to Denmark but had I known I would never have done this I paid for a superior room..no airco no fridge..was transferred with rolling eyes and shaking head into room with huge lump of hair on floor dirty bathroom glass and had to go back to rude receptionist to get bed done for my child who had just had operation and wasn't feeling well..we have been staying in a lot of Novotel hotels..london paddington Hammersmith hannover brussels...but this leaves a very bad experience and I am so sad I chose this hotel for such a special occasion.

Double tree 酒店地理位置好好，附近很多不同種類嘅食肆。酒店職員態度友善，check in 有曲奇餅送，仲要係熱嘅👍房間寬敞舒適，大力推介👍👍👍

I recommend people to join miles program once they reach hotel. After registering, they can get free train/bus card for their stay. I feel that staff is good and responding. However, sometimes too much shortage of manning causes some issue of discomfort. Also had one incident where towel were smelly.

Lots of good points to the hotel Superb room! really large, well equiped, very quiet being in the roof! really comfortable beds - slept very well. Bathroom fine but a bit dated, and the shower flooded the bathroom floor however hard we tried to stop it! Breakfast was good - varying selection of all manner of fruit, cereals, yoghurts, breads, pastries, cold cuts. Hot food station too. Really enjoyed our breakfasts! The reception staff were SO helpful especially Nandi - hope that's right... went out of her way to book us on a tour to the fabulous World of Kitchens Museum (HIGHLY recommend this museum) to tell us how to get from A to B... saved us a lot of money by telling us about 'group' tram all day tickets too. Tram station 2 minute walk from the hotel but easy 45 mins walk to centre of town which we did a lot. Can walk back via the park too! BIG down side....NO provision for evening food bar room service.. .well if they condescend to actually give it to you! We arrived Monday afternoon......Monday Pelikan Bar closed (unless a smoker, stench inside prevents non smokers going in it!) Monday 12 Apostel restaurant closed too - rest of the week it was doing Xmas parties so not open to hotel guests! The Stromboli restaurant 5 minute walk was really good for Monday but fully booked for the rest of the week!!!!! We saw THREE other guests getting 'room service' served in the reception area as we sat there talking (we don't go on holiday to eat room service nightly in our room!) so, seeing a good looking club sandwich being served we asked the waiter if we could order the same. Yes, he said... he started to take the order, suddenly said... Oh I can't multi task, I can't do this, sorry, you must go to the Pelican Bar instead and walked off!!!! we were furious! So for the rest of the week all 4 of us ate at the Xmas markets and had a far better choice of food, served piping hot by happy people glad to have our custom and money! I told reception what has happened... I asked to speak to a duty manager or manager.... no duty manager, hotel manager in Munich... so I asked who was in charge... 'a good question' was the answer... I gave up! We of course wont be going back to a Sheraton, this is our second below standard stay in one of their hotels. There are plenty of other great hotels who know how to treat their guests properly!

Had a good and comfortatble stay here, everything was as expected. Central location, comfortable and modern rooms. Everything was clean and the staff was really friendly. I'd stay here again when in town next time.

The price is higher than the other hotels that can offer more room level features like toiletries, drinks, etc. They have a spa which I assume where the price comes from. However, not everyone uses the spa like me as I stay in the hotel for business and to relax and unfortunately, the room did not give justice for the hotel price. They were so proud of their spa which for me is useless. What matters for business travelers like me is the comfort of the room.

I have stayed here because it is convenient to my work location and I just needed to stay one night. The hotel is not that easy to reach by public, only connections are with bus. If you need to go to the city center it’s not to stay here. What I liked is that there is a large park just around the corner named Eilenriede. Good for morning and/or after work runs. The hotel itself is very run down. The size of the room is good but the interior is old and some stuff need replacement. There were large stains on the carpet and you don’t even want to walk without socks or shoes there. My room was more to the back of the hotel, unfortunately there is a big construction side behind the hotel and they started working at 6.30. I had the window open to get some fresh air and was waken-up by this noise. In terms of loyalty I am platinum member with Wyndham and as I can say there was no recognition at all. Even points were not credited automatically and I had to request it. I know they had my membership number as it was printed on the registration paper I had to sign. Breakfast was not used so I can not say anything about this.

Die Lage ist Ok, etwas abseits. Das Parkhaus (ehr günstig mit 4 EUR pro Nacht) ist leider gut 200m entfernt, mit viel Gepäck ist das suboptimal, zumal keine Vorfahrt da ist. Für einen Business Aufenthalt für eine Nacht aber perfekt. Der Service an der Rezeption war sehr freundlich und flott, Zimmer auf einer höheren Etage mit Aussicht angeboten. Zimmer selbst eher klein, aber sehr schön eingerichtet. Kritikpunkt: die Dusche ist echt klein. Ein 2m Mann wir da nicht reinpassen! Die Bar geht, auch wenn die Auswahl eher klein ist und die Gläser zu Getränken nicht ganz passen.

The location of this hotel is excellent for getting out and about. We stayed here for the Christmas markets and they where only a 10 minute walk away. We didn't eat in the hotel but we used the bar every night and it was great!! The check in was easy and painless and we were welcomed by polite and friendly staff who took time to explain everything. Room was okay as rooms go it had it all, was well equipped and clean, towels were changed for the whole five nights that we were there. To get to the train station from the airport is easy just a train ride away, then a taxi costing just 8 euro's. Our intention is to return to Hannover again for the Christmas markets next year and we will stay here again. All in all we had a great short city break made easier by the great staff and the hotel it's self.

Das Einchecken war sehr freundlich und es standen Äpfel und Erfrischungen in der Lobby. Ebenfalls gibt es zum Shuttleservice zum Flughafen nur Positives zu berichten, pünktlich und hilfsbereit. Vom Zimmer hätte ich mir mehr erwartet. Es ist geschmackvoll und praktisch eingerichtet und sehr geräumig und absolut sauber. Allerdings frage ich mich, warum es kein ”helles” Licht gibt. Die Lampen im Zimmer werfen nur dunkles indirektes Licht. Es war nicht möglich das Zimmer hell zu erleuchten. Das schlug ganz schön aufs Gemüt. Der Schalter zwischen Nachttischlampe und Leselampe war defekt, also gar nicht vorhanden, nur das Innenleben war sichtbar, was ich für gefährlich halte. Zwar wirbt das Leonardo mit schallisolierten Fenstern. Ich konnte keinen Unterschied zu normal verglasten Fenstern feststellen und es war unglaublich laut in der Nacht. Hinzu kam noch die Hellhörigkeit, so dass wir die Fernseher, Toilettengeräusche etc. der Nachbarzimmer gut hören können. Einen Wasserkocher wie in der Zimmerbeschreibung angepriesen, gab es bei uns nicht. Nur eine Kapselmaschine stand zur Verfügung. Damit mussten wir für unseren Tee das Wasser bereiten und somit schmeckte der Tee nach Kaffee. Auch sehr schade, dass nicht auf Nachhaltigkeit geachtet wird und tatsächlich noch Kaffeekapseln angeboten werden. Für eine Nacht, um zum Flughafen zu gelangen, ist es OK. Einen längeren Aufenthalt kann ich nicht empfehlen.