Golden Sail Hotel & Spa

酒店位置非常之好，位於36古城街中，36古城街為河內其中一個著名景點，由酒店步行至還劍湖，15分鐘左右，如果不看古城區內的內街話。由酒店步行至火車街，20分鐘以內，如果谷歌定位準確的話。 此外，這裡離開酒吧街兩個街口，喜歡夜生活的人，必定不會錯過。 酒店房間寬敞，可能因為我們要的房型沒有，所以給了我們一間家庭房。由於酒店只有10多個房間，所以早餐不像其他酒店的豐富，只是一兩款熱食，多士，水果及飲品，就連雞蛋也沒有提供，喜歡豐富自助早餐的，就要注意了。

Never gonna visit this hotel again. Worst experience ever. Was sleeping in my room and another guest was opening my hotel room. After Talking to the reception. They just Said sorry, it was a mistake. A mistake Like that can’t be happening in a hotel. After this experience I wouldn’t recommend someone else to visit this hotel. The imagination that some random people could be in my hotel room when I was away .. just horrible. Can’t trust this hotel.

Amazing management, amazing hotel, amazing room, amazing service, amazing location, amazing staff. Liked · What did I like? Where do I start. From my arrival at the airport Jack had sent me a message about arranging transport, but I had already jumped in a taxi, but it was the fact he was checking my movements made me felt that he cared. The following day, he checked on me at breakfast (I'll come back to that) and was wanting to assist with tours and visits. I did book the city tour with him and it was amazing, by the time the tour cam round (Thursday), I had already walked most of the Old Quarter and surrounding areas (Tuesday and Wednesday), but I had missed some stuff and this covered off the check list. Breakfast was a FEAST, normally I would get a "continental" breakfast, but this was a full on Vietnamese breakfast and you could order either scrambled eggs, omlette's or anything at no extra charge. The staff were polite and keen to help. Jack again was amazing and keen to help with everything. I do recommend arranging airport transfers with him, as it was cheaper than jumping in a taxi. The room was perfect for what I needed, out during the day exploring, then a shower (maybe a nap), then out at night. On that note, the location of the Golden Sails is PERFECT. Right in the heart of the Old Quarter, "drinking alley" which I liked to called it was out of the hotel, turn right, right again and you're there. Go further a field down the streets and alley ways offer so much more. The Street Train is a mere 18 minutes walk away, I highly recommend you do that, best to go on a Sunday from 6pm. So overall, I can't recommend The Golden Sails enough, I plan to go back one day, go further afield with my tours, but I will book with Jack and his hotel again. Thank you Jack. Disliked · Nothing, well, the coffee cups could have been bigger but I'm from Australia/New Zealand and we like our coffee, but this is the Vietnamese way. The only "slight" issue I had was the is some construction to the right of the hotel and it goes from Monday to Saturday and disturbed me once or twice. But that will obviously be completed soon, and it's out of Jack's control.

Is okay for price range, but there’s definitely others in the old quarter that might be a littttle bit better. Friendly service and hotel staff helped us book taxi to airport. Breakfast is okay - small buffet option or you can order a few different things. Didn’t seem to have a good variety of of gluten free / vegan options at breakfast. There was a giant cockroach in our room above our door that was hard to look past. Extremely loud construction in the hotel very early in the day Overall the rooms look and smell clean, staff are friendly

Do yourself a favour and do not book this hotel. Our stay in Feb 2023 was one for the books. Everything the manager of the hotel said she was going to do we for the most part had trouble with making any of it happen. She would promise things and never deliver. She would not answer the phone or reply to text. And, she would pass everything on her assistant Rosy who had no power to do anything about it. All we heard on many occasions is that they were sorry. Terrible customer service and very disappointing.

We really enjoyed our time in the Old town Hanoi. Golden Sail staff were fantastic and went out of their way to ensure we had a good stay. Breakfast was really good. The location was perfect for exploring the area. The street was noisy but our room was surprisingly quiet. We would return.