Penginapan Intercontinental Hotel & Resorts di Hanoi

My stay at InterContinental Hanoi was excellent from start to finish. The hotel offers a very high level of comfort with spacious, well-designed rooms and beautiful views over the city and West Lake. The service was outstanding — staff were professional, attentive, and always willing to help with any request. Breakfast had a great variety with high-quality food, and the overall dining experience was impressive. The location is also very convenient yet peaceful, making it a perfect place to relax after a busy day in Hanoi. Overall, a truly luxurious and memorable stay that I would highly recommend.

I’ve stayed at this hotel several times because it’s very convenient for both work and getting around the city. My previous stays were always excellent, and I was impressed with the rooms, service, and professionalism of the staff. However, during my most recent stay, I was a little disappointed. I was the person who made the reservation (not my boyfriend), but we were assigned an accessible room for guests with disabilities without any explanation or prior notice. The bathroom had grab bars and a shower curtain instead of the usual glass shower found in the standard rooms. Since the room had already been paid for, we decided to stay. However, this experience was not what I had expected based on my previous visits. I hope the hotel will pay more attention to room assignments and communicate with guests if there are any changes. Overall, I still think it’s a good hotel, and I hope to see the same high standard of service on my future stays.