Hotel 4 bintang Hanoi

An exceptional experience. The hotel is not only clean and has quality facilities, but the staff is what truly sets it apart. Ms. Nhi at reception and Mr. Dai, the bellman, went above and beyond to make sure I had absolutely everything I needed. Even a stomach ache caused by my ignorance in and out in the city was cared for. Thank you so much. You made my Vietnam an exceptional one❣️

If you’re looking for a clean, comfortable & convenient hotel in Hanoi this is it. You can always count on the reception staff to help you. Especially Lin, who is extremely accommodating and knowledgeable. Lin knows how to get any information you may need. Mia, Anna and Kalie are friendly and helpful. Huyan in housekeeping does a great job! Breakfast is consistently good. I really enjoyed the made to order omelets and delicious fruit. The rooms are big enough and very comfortable. This is the perfect home for exploring beautiful Hanoi!

scam hotel stay at your own risk! probably run by a scam syndicate when we arrived, the hotel told us our Agoda booking has been CANCELLED, even showing them our Agoda booking was useless. They even produced an Agoda cancellation email and said they had no regular rooms. My booking was also fully paid to Agoda before my trip and the full amount deducted from my card. This was 10pm at night and we were stranded without a hotel to stay for the night. the staff said we had to pay 1,200,000 VND for an upgraded room and we had no choice but to fork it out. Later when we asked for written proof that we didn't stay in our Agoda booking, so that we could get a refund on Agoda's end, the hotel suddenly said the 1.2 million is a top up because Agoda had underpaid them. We insisted that if the booking went through, give us our original room but they said they couldn't do the refund. Our only hope is to get back our original booking amount from Agoda and the hotel will insist that you go through Agoda to get a refund. The next morning when I was checking out, I overheard a DIFFERENT hotel staff telling another guest the exact same thing. That's when I realised they were using Agoda's name to scam customers. 1) DO NOT EVER PAY EXTRA - we had no choice as we had a family of 8 and it was 10pm at night 2) BE FIRM and insist on staying in your booked room, they likely have your booking and just want to extort additional money using Agoda 3) INSIST on speaking to the manager. the front staff will try their best to block you but if you are firm and insist on the manager, they will eventually relent 4) the staff will tend to guilt trip you and say things like 'it is not our hotel fault why are you blaming the hotel it is agoda we are also victim' do not fall for it. they said the same thing to every guest. STAY AT YOUR OWN RISK. Even a confirmation email or booking letter from agoda is useless here.

Positives - Clean, decently appointed VFM accommodation right in the heart of the city. - Friendly & courteous staff members especially Ms Dung at reception & breakfast service plus kitchen staff. - Decent breakfast options for the price charged & good service. - Housekeeping service was efficient and clean for all the 3 nights we stayed there. - Good wifi & amenities. - Help always offered at reception if assistance is asked for. - Walking distance to convenience stores and local restaurants. Unlike the much hyped but unclean & very loud old quarters area this is much much better (personal preference). - Good cancellation policies for last minute booking amendments not too fussy or late cancellation charges. Negatives - For late night arrivals entrance to the hotel can be a bit confusing as it shares the same lobby as the highlands coffee next door. - They have missed the trick by not offering a balcony although their r windows but for a claustrophobic person this can get a bit stressy although not that bad as the windows open wide, my room was very well ventilated, view outside on the higher floors was decent for the city. Overall considering Hanoi & price charged this is a good option to consider if your looking for a clean, hygienic, good location & decent breakfast. Staff are understanding & do not rush you for anything which is a good thing. Most of them speak atleast basic English so communication is not stressed for their is not miscommunication.

This hotel was excellent. I can't say enough about the staff, they bent over backwards to help us when our flight got cancelled. Food was great and Managers were excellent. Plan on a trip back to this place. They acted as if they were our family. Love this experience!!!!!

Небольшой отель в 10 минутах ходьбы от озера. В отеле очень приятный стафф, который помог мне забронировать трансфер до отеля. Завтрак в отеле неплохой, голодными вы не останетесь! Если говорить конкретно о данном типе номера, то стоит сразу отметить, что номер темноват. Маленький окошко упирается в стену. Выключить свет днем - это значит остаться в полной темноте. Из пожеланий - улучшить качество уборки (за несколько часов до отъезда, когда проверяла личные вещи, нашла чью-то футболку за комодом) и обновить электроприборы (чайник периодически замыкал и не кипятил воду); Если вы планируете пару активных дней в Ханое, советую рассмотреть данный отель как вариант :)

Good hotel. Helpful staff. Great location. You will have a nice and comfortable stay here. It’s located in the middle of market. For your regular stuff like water bottles, food items, liquor, beverages, etc. the Circle K store is right around the corner. The staff will help you in currency exchange as well. However, there are some areas of improvement: 1. The pool is quite small 2. The gym equipment is all rusty 3. If you are a vegetarian, breakfast buffet will be very disappointing for you 4. There is no good view from most of the rooms. 5. Despite having rooms available, they didn’t help in early check-in. They asked for quite an erratic amount for early check-in. Considering the tariff, it was a great choice!

フロントに日本語の話せる方がいたので　大変心強かったです。 部屋も清潔で　トイレにウォッシュレットがついていて　ビックリしました。 洗面台の排水の仕方が　わからなくて　部屋まで来てもらって教えていただき助かりました。栓を　押していたのに　その押し方の問題でした。 シャワーを浴びると　トイレと洗面台も一緒なので　床がビチョビチョになったのが　大変でした。 2泊しましたが　両日とも朝6時出発の為　ホテルでの朝食は　食べられませんでした。その代わりに　1日め　お水　果物(みかん2個) パン　ヨーグルト　2日め　お水　バナナ　カップケーキ　ヨーグルトを　用意してくれていて　とても嬉しかったです。

The all of staff are so gentle and kind. They are always talking with smiles. Especially Ms Lien is so good! The lactation is very good, you can find the Vietnamese restaurant near and good spa. Breakfast is delicious! The safety box is broken. There is a bath tab, but the water was not hot.

With a stay at Eden Hotel, you'll be centrally located in Hanoi, within a 5-minute drive of Hoan Kiem Lake and Vincom Center. This hotel is 1.4 mi (2.2 km) from Hanoi Opera House and 1.5 mi (2.4 km) from St. Joseph's Cathedral of Hanoi.Relax and unwind with massages and body treatments. Additional features at this hotel include complimentary wireless internet access, concierge services, and a television in a common area.Stop by the hotel's restaurant, Eden Restaurant, for lunch or dinner. Dining is also available at the coffee shop/cafe, and room service is provided. Quench your thirst with your favorite drink at the bar/lounge.Featured amenities include complimentary wired internet access, a 24-hour business center, and limo/town car service. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.Make yourself at home in one of the 60 guestrooms featuring minibars and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.