Lihat Ulasan Tetamu untuk Hotel di Hanoi

West Lake 254D Hotel & Residence
4.2/545 Ulasan
The good news - the 2bedroom apartment was excellent value - clean, spacious and well laid out. We did have to get a technician in to sort out a noisy aircon (old unit) - but this was done promptly without fuss. A huge bottle of drinking water (same size of those for water coolers) is provided - and we definately appreciated this. The apartment is also very quiet and well soundproofed. We were very happy with the apartment - excellent value accomodation wise. Customer service was OK. We interacted with three different staff and the a staff at the buffet breakfast. The three counter staff could speak good English - we had difficulty with the lady at the buffet breakfast who spoke little English. Overall service level was OK but not the best. I found that the service from the doorman the excellent - a smile and a greeting when opening the doors. Although the staff were polite, we never felt the warmth that we experienced from other Vietnamese hotels (we have stayed at a range of 4* and 5* accomodation). For example, when trying to figure out where to eat dinner, talking to the counter staff was like talking to a polite chatbot - you had to ask exactly the right question to get a helpful response. Do note that the gynm is very small - it was smaller than our apartmeent. With the 3 of us in the gym, we found it rather squeezy. It is airconditioned though and towels and water are provided. We did not use the pool. The UGLY: The hotel provides the option of a buffet breakfast at VND346500/pax (about USD 14.50 ) - which we opted for. This is served in the inhouse Japanese restaurant. You have to choose a Japanese main course from two options - and you have access to a (tiny) breakfast buffet. However, I would not recommend the breakfast - its very poor value for money and the food provided is not of a good quality standard. Not the best tastewise either. When we were told one of our main courses was not avaialble (we were there at 8am at an empty restaurant) - my wife remarked that the option of Japanese main course appeared to depend on what was leftover unsold from the previous night at the restaurant. The provided coffee was so awful that I found that the 3-in-1 premix tasted better. See the attached picture for the (tiny) range of buffet options on offer. Again , strongly recommend you avoid the breakfast buffet. The overall exterior doesn't appear to have been maintained for years. Of course this could be due to air pollution. This didn't impact our stay materially though - although it could be an eyesore for others. The hotel is well situated and West Lake is easily accessible through the hotel back gate. Its also 15min away to Lotte Metropolis via Grab cab. In summary, we enjoyed the apartment stay - but dreaded the morning breakfast. Overall - still recommended for excellent value and location though.
Muse Hanoi Luxury Apartment - d'Eldorado
4.1/51 Ulasan
房間很大,很滿意。
Elegant Suites Westlake
4.2/545 Ulasan
One of the greatest serviced apartment I've ever visited. The one-bedroom apartment is spacious and nicely maintained. The kitchen is completely new, and room service will even take care of the dishes. The restaurant and the breakfast are both excellent. There's a huge, brand-new gym. The location is West Lake, which is located away from Hanoi's noise and smog.
Parosand Hanoi Hotel & Apartment
4.3/5142 Ulasan
We had to ask for amenities as we were given very little, and they were not replaced. The bath also leaked all over the floor when you showered which made the floor super slippy if not careful. Despite their expensive restaurant where they surf gold leaf steaks, breakfast was very plain, and rather than a buffet, was a choice of eggs or noodles. However the staff were polite and helpful, and the view from the bar is fantastic.
Fraser Suites Hanoi
4.6/5150 Ulasan
We really enjoyed staying here. We originally booked another hotel but due to the noise and other issues we had to change it and we’re very glad we chose Fraser Suites. It is located in very convenient location. Supermarkets are in the same building complex, there are numerous coffee shops, bars and restaurants nearby and Old quarter and other tourist sites are quick taxi ride away. There is also a free comfortable shuttle service which we used couple of times. The room was modern, spacious and quiet. We slept really good in a big comfortable king bed. We enjoyed cooking a lot in well equipped kitchen and the washing machine was very useful for our longterm stay. We used a sky lounge on the top floor couple of times. Very nice views and great cocktails!! Due to the weather the infinity pool was not open but it must be really nice when it is warm out. The best part was the very friendly and helpful staff. The receptionists, cleaning stuff, the shuttle drivers, bartenders and waiters, they made our stay very special. We would definitely come back and highly recommend it!
The Euphoria Hanoi
4/520 Ulasan
First, let me give a shout out to the front desk staff - they were so helpful with our requests (including extending our stay) and helping us with taxis and other arrangements. These are actually apartments with functional kitchens and really comfortable and good beds. The Euphoria is also in Tay Do, a good location an easy cab ride into central Hanoi but worth exploring in itself. The hotel is tucked down an alleyway (common in Hanoi) and I liked the location - it was only a five-minute walk to shopping and restaurants. I hope to get back to Hanoi within this year and will definitely look to staying here again.

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