Hotel Somerset di Hanoi

With this price I didn’t expect too much, BUT, surprisingly Bespoke offered me one of the best service experiences in Vietnam ! Services : I called Bespoke and get the front desk to add my Zalo when I was in the car on my way to Hanoi. Trung Hiêu contacted me via Zalo immediately and understood my request for spa service. He sent me the Spa menu, and book the spa for me for the next day … all these were done even before I arrived the hotel! When I arrived the hotel, someone helped me with my luggage and offered me with welcome drink and snacks! Trung also offer me a hotel they cooperated with ( which I don’t recommend). Room: the bed is huge and comfortable and the pillows are nice and soft. Window view is actually nothing worthwhile to see tho. FOOD: breakfast is cute delicate yet yummy. Love small portion pho and egg Benedict! Spa: highly recommend, just as other reviews do, the Spa ! I had 2.5 hour spa, that is truly relaxing and worth every penny! I feel really comfortable with my therapist, her technique and she is very experienced. I’ve tried the cheaper street spa in Hanoi which the young massage girl stand on my back to crack my back in which really freaks me out. But this be wellness spa I told them I don’t feel comfortable people stand on my back, and they just don’t do that. Hotel itself is good, but spa becomes the reason I will definitely come back to stay with bespoke, and maybe I will no longer consider other hotel. Oh , only one thing I didn’t like is I would prefer they offer one time slipper. I don’t feel comfortable using slippers knowing other people have been using it.

We had to ask for amenities as we were given very little, and they were not replaced. The bath also leaked all over the floor when you showered which made the floor super slippy if not careful. Despite their expensive restaurant where they surf gold leaf steaks, breakfast was very plain, and rather than a buffet, was a choice of eggs or noodles. However the staff were polite and helpful, and the view from the bar is fantastic.

We stayed in the Hanoi Marvellous last weekend in interconnecting rooms. There are only 2 rooms on the 8th floor so we had the floor to ourselves. Our stay was excellent. The location is very central to the lake and the centre of the city. The staff are extremely helpful and give excellent information about places to see, transport etc. The rooms are large and very clean and the bathrooms are well appointed. The beds were very comfortable. The breakfast is excellent with plenty of fruit, breads, cereal, yogurts, juice etc as well as cooked eggs. The staff go above and beyond to offer help and hospitality. I would highly recommend this hotel and would definitely stay here again.

It was a wonderful experience staying at Graceful Hotel. It was my second visit there and I am glad I decided to stay again. First thing is the staff. Miss Ha, Miss Vy and everyone who were working there were very accommodating. They helped us with everything( restaurant recommendations, motorcycle rental, shop recommendations, laundry, booking our halong bay tour, and airport drop off) cheaper than GRAB!!!! Also, the breakfast. We were very excited for the breakfast because it was very delicious and there was a lot to choose from. It was freshly made and very fresh fruits! We will definitely stay in Graceful Hotel when we visit Hanoi in the future!

We were upgraded for our first night to a family room with balcony instead of superior with balcony as ours wasn’t available, the bed was incredibly comfortable, Netflix on the tv and a hot powerful shower - we loved this room!. We had to swap to our actual room on the next 2 nights the pressure in the shower was terrible so it wasn’t great for washing hair. Both rooms were clean however they could do with a bit of TLC as there were a few signs of wear especially in the 2nd room - marks on the walls and duvet etc. but this could be overlooked. The staff were very kind and helfpul and it’s a good location for exploring Hanoi. We also used their laundry service which was a reasonable price and everything came back clean and smelling good!

Score 11/10! Very good experience that over my expectation! The most impressive part of the whole stay would be the sincere service from the front desk! From the very beginning their service would surprised you~ the Doorman welcomes you with a very good smile and help you deal with luggages. Welcome drinks serve while waiting for the check-in. After that a very handsome front-desk officer--Yu, help us introduce nearly every attraction of Ha Noi and famous restaurants as well. Sincerely thanks to Yu's kindness and assistance(also free room upgrade~). Also the infrastructure of the hotel is satisflying, from the roof bar, you can see the sword lake and also the most central view of old quarter. Breakfast with nearly 5-star standards. Highly recommend for tourists visiting old quarter!

This is a hidden gem in the midst of the old quarter. A part of Hanoi where a myriad of shops selling a huge range of goods exists next to Hanoi's seemingly endless coffee shops. In very European architecture These small shops are bustling throughout the day. The hotel is nestled comfortably up a side street accessible via both stress, though only one is used by taxis. The staff are extremely friendly and make it their business to ensure the traveller is well looked after. Rooms are clean and come with a stocked fridge with Beer and soft drinks. The air conditioning is superb and in near 40C heat it is so welcoming. The balcony is large. Almost a second room in itself. Sit on the balcony in the evening during a thunder storm and watch the light show in the night sky...tremendous. With the balcony walls being solid, privacy is guaranteed as is safety...not going to fall off this. Breakfast is a pleasant mix of western and Asian. Cold cuts or cooked food. Eggs done by the chef to order. The hotel has a small travel desk so do ask about places to visit. Staff are very knowledgeable. Top tip: get the GRAB or BE app to book your taxis and avoid cab hailing....the risk of being scammed is very high. One final thought...not far is Railway Street. I won't spoli it....go and find out what happens. Get a daily timetable of trains. It is an experience. Highly recommended.