Cresta Oasis Hotel

Ulasan Cresta Oasis Hotel

Cresta Oasis Hotel

134 Union Ave, Harare, ZimbabweLihat Butiran Hotel
Cresta Oasis Hotel
Cresta Oasis HotelCresta Oasis HotelCresta Oasis Hotel
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Kami Memadankan Harga
1 malam

Ulasan Tetamu

3.7/5
52 ulasan
Ulasan yang disahkan
Persekitaran3.7
Kemudahan3.7
Perkhidmatan3.7
Kebersihan3.6
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Semua ulasan(52)
Ulasan positif(39)
Ulasan dengan gambar/video(1)
Ulasan kurang baik(2)
Pengguna Tetamu
Deluxe Room Garden View Double Bed
Menginap pada Nov 2023
Lain-lain
1 ulasan
4.7/5
Menakjubkan
Disiarkan pada 5 Jan 2024
Hotel catered to the extra requests I made with no additional cost which was lovely. They the process run smoothly. Will definitely go back.
Terjemah
Pengguna Tetamu
Menginap pada Dis 2024
Bisnes
4.0/5
Sangat Baik
Disiarkan pada 3 Jan 2025
I was impressed by the food quality and variety, especially the emphasis on traditional meals. The restaurant staff were friendly and welcoming, thereby adding my appetite and I always looked forward to go to the restaurant. The hotel is located conveniently to the city centre business district. The room provided all the comfort I needed after the stressful business engagements in the conference rooms. Cleanliness was superb. I really appreciated the smiling culture and friendliness of staff, customer service is very good and the team was very responsive to our needs and queries. While customer service was spot-on, I would single out my unpleasant check-in experience. The room key (for room 272) was a duplicate key since there was another occupant in that same room on opening. How it opened from outside when there was already an occupant inside remains a mystery to me. However alert staff resolved this and I was relocated and given room 172. If this mix-up can be avoided in the future. Overall, the facilities and the experiences represent excellent value for money.
Terjemah
Pengguna Tetamu
Menginap pada Nov 2024
Bisnes
4.0/5
Sangat Baik
Disiarkan pada 22 Dis 2024
Last time I was there was winter and I welcomed how the room had been warmed up for my arrival and the part played by the beverage maker at Reception to manage the chill. This time I still enjoyed the latte and cappucino and hot chocolate (hopefully my Doctor does not read this!). Cresta Churchill: your porters are up there with the best and I love how the security guards are always eager to also chip in - denying us couch potatoes the much-needed exercise! I have since been informed that one of the porters passed away. Rest easy, Simon, and if up there is like down here then I know they are enjoying your warm personality!
Terjemah
ropahtravels
Menginap pada Mei 2024
Bisnes
4.0/5
Sangat Baik
Disiarkan pada 31 Mei 2024
What a wonderful experience it was stayimg at the Cresta Oasis Apartments. Am happy the staff made my stay comfortable and memorable from their security staff, reservations, front office and housekeeping.I highly recommend this hotel to anyome looking for a long stay in Harare.I stayed at their self catering apartment from December 2023 to May 2024 and during that time the staff would interact with me to make sure i had the most comfortable stay.Their apartments are spacious, with showers, clean, comfortable with great signal for Wi-Fi.During my long stay, i opted for rooms on the ground floor where the rooms have access to their garden..just adjacent to your room.This is where i would sit outside enjoy the fresh air and relax on weekends.The location is convinient if one is travelling on business and want to be in the CBD, and its fairly priced.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Ropah, On behalf of the entire hotel team, thank you for sharing about your stay with us ! It is always encouraging to hear positive feedback. We strive to deliver excellent customer service in all aspects throughout the hotel . Thank you for recommending the hotel. We look forward to welcome you back soon. Thanks again for your recommendation to others!
tafadzwachigupa
Menginap pada Okt 2024
Bisnes
5.0/5
Luar Biasa
Disiarkan pada 28 Nov 2024
My business trip and stay at cresta was fantastic. I enjoyed the quietness of the place, Not forgetting the room service and packed breakfast. I liked warm bath. Cheerful staff was everywhere at the reception, restaurant, room tenders.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Tafadzwa, On behalf of the entire hotel team, thank you for sharing about your stay with us ! It is always encouraging to hear positive feedback. We strive to deliver excellent customer service in all aspects throughout the hotel . Thank you for recommending the hotel. We look forward to welcome you back soon. Thanks again for your recommendation to others!
hagmusyenene
Menginap pada Okt 2024
Lain-lain
4.0/5
Sangat Baik
Disiarkan pada 24 Nov 2024
Calm, security, workers hospitality, ponctuality in services ... were your mark. However guests need to find sandals in the room for Washing and moving in
Terjemah
Jawapan daripada Pihak Penginapan: Dear Musyenene Hag, On behalf of the entire hotel team, thank you for sharing about your stay with us ! It is always encouraging to hear positive feedback. We strive to deliver excellent customer service in all aspects throughout the hotel . Thank you for recommending the hotel and for bringing to our attention the areas of improvement for corrective action. Our sincere apologies for any inconveniences caused. We look forward to welcome you back soon. Thanks again for your recommendation to others!
CalvinKisembo
Menginap pada Okt 2024
Bisnes
5.0/5
Luar Biasa
Disiarkan pada 23 Nov 2024
The hotel was good with good conference centre, hospitable staff, good accommodation and natural view
Terjemah
Jawapan daripada Pihak Penginapan: Dear Calvin Kisembo, On behalf of the entire hotel team, thank you for sharing about your stay with us ! It is always encouraging to hear positive feedback. We strive to deliver excellent customer service in all aspects throughout the hotel . Thank you for recommending the hotel. We look forward to welcome you back soon. Thanks again for your recommendation to others!
samuelseseja
Menginap pada Okt 2024
Bisnes
5.0/5
Luar Biasa
Disiarkan pada 21 Nov 2024
Splendid!! This is very nice hotel to stay when in vacation, business trip, etc as it offers the best hospitality
Terjemah
Jawapan daripada Pihak Penginapan: Dear Samuel Seseja, On behalf of the entire hotel team, thank you for sharing about your stay with us ! It is always encouraging to hear positive feedback. We strive to deliver excellent customer service in all aspects throughout the hotel . Thank you for recommending the hotel. We look forward to welcome you back soon. Thanks again for your recommendation to others!
eliash912
Menginap pada Okt 2024
Lain-lain
5.0/5
Luar Biasa
Disiarkan pada 9 Nov 2024
The welcome is superb coupled with a refreshing environment and eversmiling front staff. Parking space is very secure with very helpful security personnel. There is a very wide range of Television channels to select from. Food is prepared to your standard with very patient kitchen staff.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Eliash912, On behalf of the entire hotel team, thank you for sharing about your stay with us ! It is always encouraging to hear positive feedback. We strive to deliver excellent customer service in all aspects throughout the hotel . Thank you for recommending the hotel. We look forward to welcome you back soon. Thanks again for your recommendation to others!
martinP3218KH
Menginap pada Sep 2024
Bisnes
2.0/5
Disiarkan pada 29 Okt 2024
The overall comfort of the hotel is good. The staff is kind but not well trained. We had to repeatedly talk to different desk staff about our reservation. Since it was two rooms on the same reservation, they seemed confused and I thought it was worked out 3 different times, but still they tried to cherge me for the second room. On the night that I checked in, I noticed some dirty dishes from room service on the floor of a hall. When I checked out 2 days later, they were still there. The design of the hotel is very inconvenient. There is no elevator and the room numbers don’t make sense. The third floor is the 200’s and the second floor is the 300’s. My traveling companions were in a room on side of the building from me and to get there, I had to walk down two flights of stairs and then bavk up, even though we were on the same floor.
Terjemah
Jawapan daripada Pihak Penginapan: Good day Mr Martin, Thank you for taking the time to give us feedback following your recent stay at Cresta Oasis Hotel. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Please accept my sincere apologies for the discomfort and inconvenience you experienced. Your feedback regarding the highlighted concerns by no means reflects the high standard of quality and service that Cresta Oasis Hotel is usually proud to offer. I confirm therefore that we are addressing the issues you raised in serious light and corrective action will be taken to rectify our shortcomings. Guest feedback is imperative for us to ensure whether we are meeting and exceeding our Guests' expectations or not. We rely on Guest feedback to determine both the positive and negative aspects of our Hotel and to improve wherever possible. Your feedback has therefore been truly invaluable to us. Thank you for assisting us in our pursuit of service excellence. We hope to have the privilege of welcoming you back to Cresta Oasis Hotel again soon. Regards,
thabanisibanda
Menginap pada Sep 2024
Bisnes
1.0/5
Disiarkan pada 17 Okt 2024
The reception staff were not welcoming and not able to assist carrying bags up the stairs when they aware that there is no lift
Terjemah
Jawapan daripada Pihak Penginapan: Dear Thabani, On behalf of the entire hotel team, thank you for sharing about your stay with us! It is always encouraging to hear positive feedback. We strive to deliver excellent customer service in all aspects throughout the hotel. Thank you for bringing to our attention the staff friendliness and concierge service concern. We have since taken note of the concerns and the respective departments are implementing corrective measures in order to ensure our overall Guest`s experience is beyond expectation . Our sincere apologies as we fell short of your expectation on this particular occasion . We request to be granted with yet an opportunity to host you once again ! Once again, we apologize for all the inconveniences caused. Regards,
patrickmakamure
Menginap pada Sep 2024
Bisnes
4.0/5
Sangat Baik
Disiarkan pada 1 Okt 2024
Place has changed for the better and rooms are spacious. Need to work on tv reception quality though. The parking is secure and plenty of it, the entrance is now free from traffic hassles.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Patrick, On behalf of the entire hotel team, thank you for sharing about your stay with us ! It is always encouraging to hear positive feedback. We strive to deliver excellent customer service in all aspects throughout the hotel . Thank you for bringing to our attention the TV reception concern, we have engaged our Maintenance department to look into the matter and rectify accordingly .Thank you for also recommending the hotel. Our sincere apologies for any inconveniences caused. We look forward to welcome you back soon. Thanks again for your recommendation to others!
memorymutero
Menginap pada Ogo 2024
Bisnes
5.0/5
Luar Biasa
Disiarkan pada 29 Sep 2024
The reception was very professional and the always ready to offer assistance. The WIFI was up to standard. Generally, all the staff i met were very friendly and helpful. This time i was booked for bed only, I would like to try their food the next time I visit. Harare and this is next month. I have also referred three of my workmates to book at this hotel and experience the service i got.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Memory, On behalf of the entire hotel team, thank you for sharing about your stay with us ! It is always encouraging to hear positive feedback. We strive to deliver excellent customer service in all aspects throughout the hotel . Thank you for recommending the hotel. We look forward to welcome you back soon. Thanks again for your recommendation to others!
sharonhikwa
Menginap pada Ogo 2024
Bisnes
4.0/5
Sangat Baik
Disiarkan pada 24 Sep 2024
Lovely hotel in the Harare CBD with beautiful gardens. Very friendly staff that are always willing to help.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Sharon, On behalf of the entire hotel team, thank you for sharing about your stay with us ! It is always encouraging to hear positive feedback. We strive to deliver excellent customer service in all aspects throughout the hotel . Thank you for recommending the hotel. We look forward to welcome you back soon. Thanks again for your recommendation to others!
williammudzingwa
Menginap pada Ogo 2024
Bisnes
4.0/5
Sangat Baik
Disiarkan pada 18 Sep 2024
Cresta Oasis provided restful nights after busy days. They need to improve their door key cards which constantly fail to unlock and guest has to go to the reception for the card to be reprogrammed. Packed breakfast was always late. They need to put irons in their rooms. The Wi-Fi was very good
Terjemah
Jawapan daripada Pihak Penginapan: Dear William, On behalf of the entire hotel team, thank you for sharing about your stay with us ! It is always encouraging to hear positive feedback. We strive to deliver excellent customer service in all aspects throughout the hotel . Thank you for recommending the hotel. Thank you for bringing to our attention the door issues, iron challenges and packed breakfast concerns. We have since taken note of the concerns and engaging the respective departments for corrective action. Our sincere apologies for any inconveniences caused. We look forward to welcome you back soon. Thanks again for your recommendation to others!