Ulasan Mercure Hotel(Harbin Songbei)

Name: Mercure Hotel(Harbin Songbei)
Address: 999, Science and Technology 2nd Street, Songbei District, Harbin, Heilongjiang, China, 999, Science and Technology 2nd Street, Mainland, China
Rating: 4.8

Mercure Hotel(Harbin Songbei)

999, Science and Technology 2nd Street, Songbei District, Harbin, Heilongjiang, ChinaLihat Butiran Hotel

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Kami Memadankan Harga

Daftar Masuk

1 malam

Daftar Keluar

Bilik dan Tetamu

Ulasan Tetamu

4.8/5

Sangat Baik

889 ulasan

Ulasan yang disahkan

Persekitaran4.8

Kemudahan4.8

Perkhidmatan4.8

Kebersihan4.8

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Semua ulasan(889)

Ulasan positif(879)

Ulasan dengan gambar/video(162)

Sarapan pagi yang lazat(97)

Suasana yang bergaya(80)

Penyambut tetamu yang peramah(69)

Bilik yang besar(46)

Banyak kemudahan(32)

Sesuai untuk perjalanan perniagaan(20)

Telah menginap beberapa kali(12)

Gimnasium yang bagus(6)

Ulasan kurang baik(10)

Travelution Holidays

Superior Room (2 Beds)(Warm Humidifire+Mini Fridge)

Menginap pada Nov 2024

Melancong bersama rakan

7 ulasan

3.5/5

Disiarkan pada 31 Dis 2024

Our check-in experience at the resort was disappointing. The check-in counter refused to provide us with the room keys because our children were still unloading the luggage from the bus. Shortly after, a large bus arrived with other guests, crowding the entire reception area. This caused significant delays, and we had to wait in vain for our room cards. Additionally, the resort only provided one key card per room, which was inconvenient for a group like ours. This start to our stay was far from ideal.

Terjemah

Jawapan daripada Pihak Penginapan: 感謝您入住酒店並與我們分享入住體驗。對您入住期間出現的困擾，我們向您表示真誠的歉意。您提及的幾點問題，我們已經記錄下來並反饋給相關部門，您的反饋使我們及時地發現了服務中存在的不足，將幫助我們不斷完善我們的服務，為客人提供更好的入住體驗。期待你的再次光臨!

Pengguna Tetamu

Superior Double Room(Warm Humidifire+Mini Fridge)

Menginap pada Jan 2025

Pasangan

1 ulasan

5.0/5

Luar Biasa

Disiarkan pada 18 Feb 2025

Very nice hotel in good location

Terjemah

Jawapan daripada Pihak Penginapan: 針對用户的點評“**Very nice hotel in good location**”，以下是幾種不同風格的回覆模板，適用於酒店或服務行業的點評回覆場景：---### 1. **簡潔感謝型**- **回覆**：Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your stay and our convenient location. We look forward to welcoming you back soon! - **適用場景**：適用於快速回復，表達感謝並期待再次光臨。---### 2. **温馨互動型**- **回覆**：Dear guest, your feedback warms our hearts! We’re delighted that you found our hotel to be in a great location and had a pleasant stay. Your satisfaction is our greatest motivation, and we can’t wait to host you again for another wonderful experience! - **適用場景**：適用於希望與客人建立情感連接的回覆，強調客人的滿意度對酒店的重要性。---### 3. **細節補充型**- **回覆**：Thank you for your lovely review! We’re so glad you appreciated our prime location, which makes it easy to explore the city’s attractions. Our team strives to provide a comfortable and memorable stay for every guest, and your kind words inspire us to keep improving. We hope to see you again soon! - **適用場景**：適用於希望突出酒店優勢（如地理位置）並展示服務細節的回覆。---### 4. **幽默風趣型**- **回覆**：Wow, thank you for the glowing review! We’re thrilled you loved our hotel and its location—it’s like we’re in the heart of all the action! We’ll keep the lights on and the welcome mat out for your next visit. See you soon! - **適用場景**：適用於輕鬆、活潑的回覆風格，拉近與客人的距離。---### 5. **個性化邀請型**- **回覆**：Dear guest, your kind words mean the world to us! We’re so happy you enjoyed our hotel and its convenient location. As a token of our appreciation, we’d love to offer you a special discount on your next stay. Just mention this review when you book, and we’ll take care of the rest! Looking forward to hosting you again! - **適用場景**：適用於希望通過個性化回覆吸引客人再次光臨，並附帶優惠或特別服務。Thank you for your wonderful review! Merci pour votre avis fantastique! We’re delighted you enjoyed our hotel and its great location. We hope to welcome you back soon!

Pengguna Tanpa Nama

Standard Double Room(Warm Humidifire+Mini Fridge)

Menginap pada Nov 2023

Keluarga

6 ulasan

5.0/5

Luar Biasa

Disiarkan pada 28 Dis 2023

The staff is surprise nice and very helpful. It's a kids friendly hotel. I remembered on the Christmas Day, when we returned to the Hotel, the staff immediately gave us 3 bottles of warm water as it was snowing outside. The room is spotless clean and the breakfast is affluent. It is very near to the Sunac city, just 5 minutes walk. A good choice in Harbin.

Terjemah

Jawapan daripada Pihak Penginapan: Thankyouforyoursupportandrecegnition.Everythingwedoisonlytobringadifferentvacationexperiencetoeveryguest.Seeingyoursatisfactionandaffirmation,wearetrulymovedandHappy.

Dacy Chinsue

Deluxe Suite(Freestanding Bathtub+Mini Fridge)

Menginap pada Nov 2022

Pasangan

6 ulasan

5.0/5

Luar Biasa

Disiarkan pada 5 Jan 2023

We had the most amazing stay in the Deluxe suite in this hotel✨️ From check-in, the staff were welcoming and very efficient in getting us settled. And all our interactions with them were pleasant. Our room was clean, warm and very lit. There were complimentary fruits, fruit drinks and soda. We also had access to a coffee machine in our room. The bathroom was stocked with shampoo, conditioner, body wash and even lotion which smelled so good, much like vetiver. There was an air purifier and a humidifier to help with the dry air. The breakfast was really good and I appreciated being able to do 'take-away'. I also liked seeing that the take away option was widely available and much supported by the hotel's preparation of boxes and bowls so that there wouldn't be food wastage or recycling. We were able to do our laundry (wash and somewhat dry) by ourselves. The location of the hotel was easily accessible by car and Sunac Land is 3 minutes away. We had a lovely stay and would definitely stay here again.😊

Terjemah

6/14

Jawapan daripada Pihak Penginapan: 您一句肯定的話語一個淺淺的微笑比酒店的鮮花和綠葉還要美麗，我們會繼續努力回饋您的支持與厚愛！祝您工作生活愉快

Maristella

Standard Double Room(Warm Humidifire+Mini Fridge)

Menginap pada Dis 2024

Keluarga

10 ulasan

5.0/5

Luar Biasa

Disiarkan pada 22 Jan 2025

Ótimo hotel

Terjemah

Jawapan daripada Pihak Penginapan: 非常榮幸能為您服務，感謝您對我們的支持與認可

LucyJ

Family Room(Warm Humidifire+Mini Fridge)

Menginap pada Dis 2022

Keluarga

6 ulasan

4.2/5

Sangat Baik

Disiarkan pada 26 Jan 2023

The hotel itself is nice and the staff were very friendly. We booked a family room which was a good size. Room was too hot (28⁰C) and unable to adjust the thermostat but opening the window in -29⁰C was too cold. The hotel isn't that close to the places we wanted to visit (Ice/Snow World, Sun Island etc - approx 15mins taxi away). Sunac Land is walkable but closed in winter. There is a good mall 500m away.

Terjemah

Jawapan daripada Pihak Penginapan: 相識、相知、相遇，您真誠樸實的話語，如寒冬的一抹陽光，我們始終相信好的口碑一定是從客人最真誠的滿意態度推薦出去的，同時我們也很榮幸為您提供優質服務，真誠的期待您的再次光臨！

Pengguna Tetamu

Superior Room (2 Beds)(Warm Humidifire+Mini Fridge)

Menginap pada Dis 2022

Keluarga

1 ulasan

5.0/5

Luar Biasa

Disiarkan pada 27 Jan 2023

The check in went very quickly even if the receptionist didn't speak English, we used the translator. We chose 2 rooms with 2 single beds for larger bed dimension and we did well. Size :1m20 per bed compared to the king size bed room :1m50 / 1 bed only in the room. The room itself is very spacious. We appreciated the complimentary drinks and fruits upon arrival. The breakfast buffet was very nice too. Oriental and occidental choices, a yummy croissant ( hotel French touch)There is a huge shopping mall within 5 minutes walk away from the hotel where we enjoyed the indoor ski/skate. Thanks to the hotel receptionist for helping us to find a taxi on several occasions, we asked for extra pillows and our request were granted and Thanks also to allow us a late check out on the day of our departure as our flight departed late. We will definitely choose this hotel when we come back to Harbin. A. Wong

Terjemah

Jawapan daripada Pihak Penginapan: 流溪緩緩，時光柔軟，我們會一如既往地提供更加完美的入住環境與服務來彙報您的支持和厚愛，衷心地期待您再次光臨~

Pengguna Tanpa Nama

Superior Double Room(Warm Humidifire+Mini Fridge)

Menginap pada Nov 2022

Pasangan

2 ulasan

4.5/5

Hebat

Disiarkan pada 30 Dis 2022

Great location close to the ice festival and room was at the standard you'd expect from a Mercure hotel. However, the room temperature was set at 29,5 degrees with no other option to cool down but to open the window, with -20 degrees outside. Difficult to sleep with such heat. Breakfast buffet was very local but of correct quality. Coffee would have been a nice addition.

Terjemah

Jawapan daripada Pihak Penginapan: 我們的每一步成長都離不開親們的支持。您滿意，請告訴您的朋友，您不滿意，請告訴我們，我們將不斷完善，爭取做到更好，祝您生活愉快

Daniel Mesa Ch

Superior Double Room(Warm Humidifire+Mini Fridge)

Menginap pada Nov 2022

Pasangan

3 ulasan

4.7/5

Menakjubkan

Disiarkan pada 27 Dis 2022

Overall good experience. Close to Wanda ski slope (walking), ice world and sculpture park (didi). Clean and just right for a good night sleep after cold day outside. Car ride to zhongyang street takes 30 mins

Terjemah

Jawapan daripada Pihak Penginapan: 您的信任和滿意是我們前進的動力，期待與您的下一次相遇哦

Pengguna Tetamu

Superior Double Room(Warm Humidifire+Mini Fridge)

Menginap pada Nov 2022

Pasangan

1 ulasan

4.5/5

Hebat

Disiarkan pada 1 Jan 2023

Very nice room and the breakfast was good.

Terjemah

Jawapan daripada Pihak Penginapan: 品質不變！信任不變！堅守不變！我們努力給予賓客更加美好的生活態度，我們一直在路上！小美在這裏等您。

Melisa Murcia

Standard Double Room(Warm Humidifire+Mini Fridge)

Menginap pada Nov 2022

Bisnes

4 ulasan

4.7/5

Menakjubkan

Disiarkan pada 27 Dis 2022

Nice staff and stay

Terjemah

Jawapan daripada Pihak Penginapan: 流溪緩緩，時光柔軟，我們會一如既往地提供更加完美的入住環境與服務來彙報您的支持和厚愛，衷心地期待您再次光臨~

Pengguna Tetamu

Standard Double Room(Warm Humidifire+Mini Fridge)

Menginap pada Dis 2024

Keluarga

23 ulasan

5.0/5

Luar Biasa

Disiarkan pada 26 Jan 2025

酒店的裝修風格暖色調燈光搭配雅緻的裝飾，氛圍感拉滿。房間打掃得一塵不染，床鋪柔軟舒適，用品擺放規整，細節之處盡顯用心。前台辦理入住的速度很快，工作人員熱情周到，還貼心地介紹周邊好玩的地方。入住期間，不管是送物品還是詢問事項，響應都超及時，讓人感覺特別安心。健身房器材齊全，滿足了我日常鍛鍊的需求。早餐種類豐富，中西餐都有，味道也很不錯。酒店位置也很好，周邊交通便利，吃飯、購物都很方便。下次有機會，肯定還會選擇這家酒店！

Terjemah