Crowne Plaza Harbin Songbei

Tidak perlu dikatakan, perkhidmatan hotel jenama itu mempunyai standard Kualiti pengurus meja depan agak teruk. Saya tinggal selama 2 malam. Orang yang dikenali sebagai pengurus meja depan menghubungi saya dan mengatakan bahawa deposit hanya dibayar 1,000, dan saya perlu membayar lebih sedikit. Biar saya membuat keputusan, dengan mengatakan bahawa dia akan membayar lebih daripada 2,800 deposit lagi, dan berkata bahawa dia perlu membayar lebih daripada 600 sehari. Tiada sebab untuk membayar lebih daripada 3,000 deposit untuk 600 sehari 4 malam. Saya benar-benar tidak tahu apa standardnya, tetapi saya takut saya akan lari tanpa menyemak. Saya tidak menemui hotel sebegitu sejak 10 tahun lalu. Deposit yang tidak mencukupi adalah paling banyak menyebabkan hotel tidak boleh menutup akaun bilik semasa menggunakan, dan ia mesti diselesaikan terus. Perkara seperti ini dijelaskan. Sekiranya anda tidak perlu membayar deposit, anda tidak akan memberikannya kepada tetamu, yang akan mengacaukan hubungan tetamu. Pengurus sedemikian berharap hotel itu akan menjalani latihan semula. Sarapan di hotel agak mewah, dan sebenarnya ada telur dadar yang baru dibuat. Mi, ladu dan wonton kecil semuanya baru dimasak.

Pujian istimewa kepada Zhou Jinyang Perkhidmatan ini sangat prihatin, bersemangat dan hotel ini sangat menjimatkan. Sarapan double percuma dan bermain ski adalah nilai yang sangat baik. Berenang di tingkat lima juga bagus

Saya tidak fikir anda boleh mempunyai katil tambahan. Saya tidak pergi ke kolam renang dalaman. Saya pergi untuk mengalami resort ski di sebelahnya. Sarapan pagi adalah sederhana dan sederhana. Saya merasakan bahawa ia adalah milik perasaan hotel perniagaan. Keibubapaan tidak begitu kuat. Ia terletak terutamanya berhampiran dengan resort ski bandar. Ia sangat mudah. Menggunakan pakej yang diberikan oleh hotel, keseluruhannya OK, restoran eksekutif tingkat 25 tidak dibuka, mungkin kesan wabak! Lain-lain tingkat bilik single, bilik double tidak boleh melihat pentadbiran mewah, dan tidak ada perbezaan dalam hiasan biasa.

Suasana mewah, perkhidmatan mesra, sarapan pagi mewah, prestasi kos tinggi! Terdapat banyak pub dan restoran berdekatan, sepuluh minit berjalan kaki, sangat mudah. Pengalaman menginap yang bagus, disyorkan!

Telah tinggal dua kali, persekitarannya sangat baik! Sesuai untuk tinggal bersama kanak-kanak! Saya juga bertemu dengan Ma Wenli melalui maklum balas telefon. Dia sentiasa memikirkan butiran dengan teliti! Sangat mencuit hati! Hotel itu memberikan tiket hiburan salji, yang agak episod, tetapi Wang Wenli, pengurus kaunter penerimaan tetamu, segera menyelesaikannya, menjadikan Crowne Plaza bahagian yang sangat diperlukan dalam percutian. Untuk semangat dan persekitaran ini, saya akan tinggal di sini lagi! Suka korang👍

We spent three nights in this hotel and found it to be a little further from everything we wanted to see and do, but that did not make our stay any less pleasant. The staff were attentive and incredibly friendly. The hotel looks out on a lovely pond that is frozen sold in winter and covered with a thick layer of snow. A perfect playground for young and old alike. Catching a Didi from the hotel is also fairly easy as it isn’t stuck right in the centre of the ice festival activities.

I was there 9 February to 13 February 2024. This in China is New Year Holiday period, so maybe a part of the issues are coming from this. Start with positive items: the room was OK, large, well equipped, well heated (Harbin in February is still very cold), clean and in perfect conditions. And buffet breakfast was OK. But then problems starts. The "Crowne Cafe All Day Dining" restaurant was at an unacceptable level. 9 February evening was just closed... 10 February, I was the only guest there. Cold, dark, a waiter almost not speaking English, a menu on a cardboard sheet wrapped in plastic, like a street-side low level restaurant. Vey limited choice, just 2 main courses (lamb or veal steak). Quality was not so bad, but the overall experience was catastrophic. And expensive, 441 RMB for a meal in China is a lot. So 9, 11 and 12 evening I got dinner with the the "room service". You need to use an app on the cellphone, all in Chinese, and you have to pay with Wechat. OK for me, I live in China since many years... but a normal international traveler??? On 9 the selection was just some KFC food - but at least nicely served on a tray with napkins and tools... 11 and 12 only Chinese food available, and served in plastic boxes inside a plastic bag. A small bag added with chopsticks and a microscopic paper napkin. 5-star hotel !!! And again very expensive considering the type of service and the fact of being in China, even not in a major city. Another small detail... the room minibar was empty, even if there was the price list on it. And the room service app was just providing food, not drinks. I you like a beer, you must go to the vending machine in the hall. Nonsense in this level of hotel! Even the vending machines in the hall were giving a "cheap" feeling, unacceptable in such hotel! Then some other minor "slips" of service during the stay... nothing serious, but they add up to the basic problems I mentioned. All this could be accepted in a low level, cheap hotel... not when you have paid in advance 300 $ per night!

We stayed here as a family of three in order to explore Harbin and I have to say it was very inconvenient. The only reason to stay here is if you plan to spend a lot of time at the indoor ski slope 5 minutes walk down the street. Otherwise, this location requires a lot of time in the car to visit the Snow & Ice festival, Sun Island and even longer to get to downtown Harbin to visit Jie Fang street or the train station. The hotel itself was nothing special. The staff mildly helpful. The breakfast buffet has a fantastic selection of Chinese food but the staff can't keep up with the volume of people so tables are always dirty and food spilled everywhere on the buffet. Disappointing for a Crowne Plaza. The pool and gym are nice but beware they close at least 30 mins before what is stated, so staff can begin cleaning up. Rooms way too warm and impossible to control the heat. On the positive side, the rooms were nice and comfortable. And just big enough with two beds for a family of 3.

Stay is very comfortable. Staff are very helpful and speak good English . Robot service