The Douglas Hotel

The worst hotel ever!!!!!

I'm pretty appalled at the hotel it needs shutting down there is nothing but trouble fighting arguments and drunks it's certainly not a good place to be and it needs reporting to the onsbuds man which I certainly will be doing 50 pounds a night for nothing but police and ambulances there

It’s a budget hotel the management are arrogant , and unfortunately unfriendly it’s nothing to write home about I certainly wouldn’t go back there in a thousand years and couldn’t recommend this place .👎👎👎👎 it’s the young man who thinks he’s the real deal not withstanding the old boy completely dysfunctional .

Terrible dirty and unfriendly place. Bed sheets stained and dirst all ove the room. Avoid at all costs. Poor service, terrible breakfast and hosts. Arrived late evening and would have refused to stay if I thought there was somewhere else open nearby.

Booked via a booking app When we arrived we had to park down a residential street and walk to the “ hotel “ . Once there , I called the number on the door to be let in - I called four times in 30 minutes and no one answered . Eventually , another guest was leaving and so we managed to get in and out of the rain . Once inside, I kept calling the number and then finally a man answered the phone and just kept shouting at me that he would text me the code to get into the hotel . After I had finally got him to understand that we were already in the hotel , he told me to go to room 14 . I asked where the key was , and he said “ the room is unlocked “. I questioned him and he tutted and said that he’d get “ one of the girls to come down “. After some time , a woman came downstairs and took us to room 14 . As she was walking away - I asked her where the key was , and she said that it was lost. The room ( and the hotel itself ) was dirty . The toilet was broken and was flushing continuously , there were no facilités for making a drink , the curtain pole was hanging off the wall ( ground floor facing the street ) and I dont even want to describe the stain in the bed ! I didn’t feel safe or comfortable , and I said that I didn’t want to stay there . The woman said that she didn’t work there and that she was a guest too (so much for being one of “ his girls “) She said that she would phone the owner but that he was going away and wasn’t answering his phone . To be frank , the whole building was dirty , unsafe and ( judging by the “ guests “ that we had seen - all blackened teeth and rattling ) I got the impression that this hotel is not family orientated ! I left the hotel and booked a room at another one nearby ( The Grand ) which was an altogether different and better experience and still reasonably ( budget) priced . I really do think that everyone should be warned not to stay in this hostel ( it doesn’t deserve to be called a hotel ) . I booked it via a booking service called OYO . I have got my money back but there is no option to leave a review so the misleading pictures and description are still on the app for all to see !

Poor hotel. Unclean with poor facilities and arrogant owners who won't listen to advice. Will never go back They need to get the hoover and duster out themselves or pay for peoples prescriptions. Breakfast was undercooked and near raw at times. Facilities is a word that they don't understand. They give hotels a bad name