Pengguna Tetamu
28 Ogos 2023
This place needs a whole lot of updating and a lot of "elbow grease". This is not a luxury hotel. Unfortunately we had this for a week because our child was playing in a baseball tournament at the Dream Park. Their website looks great but in reality it is far from it. We found the "suite" in disarray. The shower stall bench area had built up dirt and had not been properly cleaned. The towels were worn and thin and not enough for the guests, the rooms were dirty, no broom, the frying pan had been burnt and not suitable to cook in, the spatula had built up burnt scorch marks, utensils were hit and miss and the utensil tray was filty. The microwave hadn't been wiped and cleaned. The sofa and chair were stained. the screen door was filty and the glass doors needed to be cleaned. The "night stands and end tables" were dirty as they were carved wood and dirt particles had settled in the grooves. We had to go to the office to get extra toilet paper (they would only give you one at a time, the same with any towels). We had to request dish soap, dish towels to wipe the dishes (only one at a time), plastic garbage bags. There was a worn and smelly sponge scrubber to wash dishes so we requested a new and clean one. An evening desk clerk insinuated that these things were in the room and did not believe us so he came up to the room to check it out! Uncalled for! The lighting in all rooms was very poor. The head manager/owner was not available because he was on "vacation". A fine time to be gone. We were all so disillusioned and very disappointed. It is a beautiful location but not worth it to be uncomfortable. The reviews really need to be updated as well. After travelling a great length of time no one needs to encounter such dissatisfaction. Sorry that I did not take any pictures to display and verify these conditions. Good Luck.
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