Check in was a nightmare. The front desk person (Cherokee) was completely rude, unhelpful, unprofessional, and made me feel as though I was bothering (because she had to put down her cell phone!) her by asking to check in. She never asked about welcome amenity, never recognized my premier membership status, never asked how many keys etc., just wanted me to go away. Spoke to the general manager the next morning (Marcie) who was very apologetic and offered to add some points to my account (which never happened) and wrote me a nice note. Two days later ( a 4-night stay) I spoke to the morning front desk person (after getting her attention from the back office area where she was playing on her cell phone) and asked to have my room serviced that day with fresh towels etc. She said ”no problem”. Got back to the room at 10 PM to find that NOTHING had been done. Had to call down to the front desk and go down and at least get fresh towels. The breakfast was horrible. almost every hot item, sausage, bacon, biscuits and the omelets were burned and cold EVERY morning. The guy that was apparently servicing the breakfast area spent more time outside than he ever did taking care of business. The coffee area was consistently out of cream, the counter top was filthy, and the coffee was Luke-warm at best and some of the pots actually were filled with coffee grinds. Finally, the property is filthy, the foyer, elevator area, the coffee area, and the breakfast area. Nothing vacuumed, nothing mopped. Just gross all around. Had a reservation booked for Thanksgiving but cancelled that today. IHG needs to look into this place as it is an embarrassment to the brand.
78 Ulasan