Hotel berhampiran Lahaina Kaanapali And Pacific Railroad, Maui

As the owners for over 20 years, we have been regular guests, and have seen the change of ownership several times. However, the resort has continued to provide excellent service, with the same experienced staff. It is also great that the sand beach has recovered and is back to where it used to be. We do miss the original in-resort restaurant, North Beach Grill, but now the Duke's restaurant is a walking distance from this resort, with excellent food and service.

너무 좋아요. 최고의 호텔. 넓고 수영장, 산책로 도 잘되어있어요. 스파는 예약해야 하고, 동물도 많고… 재밋었어요. 호텔안에서도 하루종일 여유있게 놀 수 있겠더라고요. 아울렛 웨일러스 빌리지도 가까워요. 이래저래 최고인듯 합니다.

We had a brief but really fun stay here at the Westin Maui Resort and Spa. We were warmly greeted by the sweetest staff member, Megumi. She heard that it was our dream one day to stay here and for our 16th anniversary we made it happen, and she surprised us with Leis! It was incredible. The staff here are attentive and kind and so welcoming! Michael with Maui Gold pineapples made sure to tell us all about the resident HUGE fish in the Koi pond, a cousin to the piranha, whose name is “Mitch”. The kids loved the fun facts he shared, as well as offering us some of his delicious Maui Gold Pineapple and some chocolate buckeyes he generously shared with us. The lobby had our complimentary coffee for guests from 6-9am, and a fun flamingo (yes, there are FLAMINGOS!) and koi feeding at 9am. Upon arrival we were also given two complimentary tickets to grab a cocktail or mocktail at their poolside bar. There were other complimentary offerings as well that we did not take advantage of. The kids spent most of their time on the waterslides. Poolside seating can be difficult to find if you arrive later than 10am, but if you’re patient and keep an eye out, a space usually opens up. The location can’t be beat as it’s directly next door to Whalers, which has great shopping and restaurants that are beachfront. Awesome snorkeling at Black Rock is a short 5-7 min beach walk from the hotel. We were really happy with our stay! Our room faced the mountains and we had a gorgeous view of the sunrise. There are private adult only hot tubs (one infinity sand bottom!) and pools as well. Water bottle filling stations are found on the lobby floor. Excellent choice for families. $35 self park fee or $45 valet.

Cited as the most Hawaiian hotel on the island. If you want high-rise, crowded lobby and elevators this is NOT the hotel for you. The Kaanapali offers serenity and beauty in both the grounds and the staff. They truly have pride in the hotel and the jobs they do. Rooms are a bit small but immaculate. We were in the upgraded wing. Perfect location on beach, Whaler Village boardwalk and Black Rock. Easy walking distance to Whaler Village shops and Restaurants'. It made the evenings a convenient stroll for dinner (or all meals) and watching the beautiful sunset. We were celebrating our anniversary so just the two of us. Many family's were there as well, plus many repeat couples and families. Hawaii is expensive, but if you want a true Hawaiian experience the Ka anapali is just that.

RE: RES#508982 and 508982. The purpose of this letter is to review our status with Vistana and to offer our review of the treatment we received on our last stay. These bookings were discussed with Vistana Owner Services and were supposed to provide for contiguous rooms. Instead, my family was forced to move on the second day. For two days we were held hostage by South management and could not enjoy our vacation. The attitude was that our bookings were not as important as someone coming into the facility on a rental or exchange basis. Instead of an ocean view deluxe we were placed in rooms overlooking the parking lot in Bldg 3 and the kiddy pool in building 2. As Platinum members we pay maintenance fees on deluxe ocean view and in my last two stays we were in lesser quarters. We have considered that since the take over by Marriott, our status no longer exists. As Platinum members we were able to check in early and check out late. That no longer exists under Marriott. Receiving Platinum status required a significant outlay of money for additional time shares. While we use them extensively, it is money poorly spent when Marriott can change the rules at their sole discretion. In the 19 years we have been coming to Maui we have watched the quality of service and amenities being degraded and benefits removed from our status. Specific areas where the quality of service has been affected. We voiced our complaint to one manager (Sabrina) and she indicated she would handle the situation. Upon checking back with the front desk we were told that Sabrina was not available so we were met by Julie who indicated that she would expedite the cleaning and move to building 2. THEN she was not available and we were serviced by one of the front desk personnel. It took over four hours to get into our new room. The lack of a quality restaurant (Pelihu) also demeans the characterization of a “luxury” resort. Relying on Auntie’s Kitchen and Pailolo for meals is definitely not luxury amenities. Also, your prices have gone out sight for basic food. In our first room, 3313/15, many basic kitchen supplies have been removed leaving empty cupboards. There was no wine bottle opener in the room and we had to go to the bar to get it opened. In 2110 there was no frying pan available and we had to borrow one from 2108. Housekeeping took over 40 minutes to deliver one to 2110. It is doubtful we will ever return to Westin Ka'anapali. It's character has changed from a luxury resort to a Motel 6. At least they keep the light on for you. A copy of this letter will be sent to TRIPADVISOR and the Time Share Users Group

With a stay at Marriott's Maui Ocean Club - Lahaina & Napili Towers in Kaanapali, you'll be next to a golf course, a 4-minute walk from Kaanapali Beach and 8 minutes by foot from Whalers Village. This beach condominium resort is 6.5 mi (10.5 km) from Napili Bay and 1.1 mi (1.8 km) from Black Rock.Treat yourself with massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this condominium resort include complimentary wireless internet access, concierge services, and an arcade/game room.Grab a bite to eat at Starbucks, one of the condo resort's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Relax with a refreshing drink from the bar/lounge or one of the 2 poolside bars.Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. Self parking (subject to charges) is available onsite.Make yourself at home in one of the 275 guestrooms featuring microwaves and flat-screen televisions. Your bed comes with premium bedding, and all rooms are furnished with sofa beds. Rooms have private furnished lanais. Cable programming and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

We loved our stay at Sheraton Maui! Wished we stayed a bit longer. The pool and beach is not that busy. Room and amenities are very clean, highly recommend this resort!

When you stay at OUTRIGGER Honua Kai Resort & Spa in Kaanapali, you'll be on the beach, within a 10-minute drive of Kaanapali Beach and Whalers Village. This upscale condominium resort is 4.3 mi (6.9 km) from Napili Bay and 2.7 mi (4.3 km) from Black Rock.Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools and a fitness center. This condominium resort also features complimentary wireless internet access, concierge services, and gas grills.Satisfy your appetite at Dukes, a family restaurant which features a bar/lounge. Dining is also available at the coffee shop/cafe. Full breakfasts are served on weekdays from 7:30 AM to 11:00 AM and on weekends from 7:30 AM to noon for a fee.Featured amenities include express check-in, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.Make yourself at home in one of the 246 guestrooms, featuring kitchens with full-sized refrigerators/freezers and ovens. Rooms have private furnished lanais. Wired and wireless internet access is complimentary, and flat-screen televisions with cable programming provide entertainment. Conveniences include safes and separate sitting areas, as well as phones with free local calls.

When you stay at Marriott's Maui Ocean Club - Molokai, Maui & Lanai Towers in Kaanapali, you'll be next to a golf course, just steps from Kaanapali Beach and 9 minutes by foot from Whalers Village. This upscale condominium resort is 6.6 mi (10.6 km) from Napili Bay and 1.2 mi (1.9 km) from Black Rock.Treat yourself with massages and facials. After dipping into one of the 3 outdoor swimming pools or 2 spa tubs, you can spend some time at the private beach. This condominium resort also features complimentary wireless internet access, concierge services, and gift shops/newsstands.Satisfy your appetite at Beach Walk Kau Kau To Go, a poolside restaurant, or grab snacks at the coffee shop/cafe. Relax with a refreshing drink from the bar/lounge or one of the 2 poolside bars.Featured amenities include limo/town car service, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.Make yourself at home in one of the 441 guestrooms featuring refrigerators and microwaves. Rooms have private furnished balconies. Satellite programming and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries.

I’m an owner at this property and have to say, money is better spent elsewhere. When you’re an owner, they don’t offer housekeeping every day. The restaurant on the Nanea property is a little bizarre in food choices, and last we were there I n July 2023, wasn’t even open for dinner. The only food option was the pool bar. And next door at the Westin Kaanapali, Pulehu had been closed since Covid, and no idea why they haven’t reopened it yet. Kids club is closed, and aside from pool dining areas, the food truck at the beach is open, but it’s walk up only, and good luck getting a table without long wait. All in all, a stressful vacation when you’re looking to unwind and feel pampered with great customer service. If you DO visit any pool at either property, good luck getting the servers attention. We’re literally there to spend money, and it’s like they don’t care. You’d think they have lots of staff to cater to your whims while at the pool, but nope. You have to hunt them down. All in all, I wouldn’t come here if not for the ownership we were duped in to, and the resale rules are so aggregious, I feel stuck. So we go, and I’m going again in June, but every time we go, we usually leave saying “let’s just give away our rooms and go stay somewhere else next time.” I won’t let it go to waste so here we go again, but for a seasoned traveler, who enjoys a little bit of splurge when taking my family to Hawaii, this isn’t it….