Hotel berhampiran Heidelberg University of Education, Heidelberg

We had a delightful stay at the Heidelberger Hof. The Hotel is around the corner from the Main Street, Hauptßtrase in the old town so ideally placed to visit the historic city. It is a 20 min walk from the Hauptbahnhof. The staff are friendly and very helpful. The rooms are warm, clean and comfortable. We had a comfortable double bed and good shower. It was not noisy either. There is a buffet, European breakfast on offer it is well presented and caters for guests with food allergies. Our group consisted of a vegetarian, gluten & nut allergies and we all found the breakfast sufficient. Check out was simple and we were able to store our cases. We enjoyed our break at this hotel and in Heidelberg and would recommend both for a weekend break

IT IS A REGRET TO BOOK FROM THIS HOTEL. Since I wanted to celebrate my birthday in Heidelberg, a city I really want to visit, I made a reservation at this hotel to stay for 2 nights between 7-9 March. I was going to come to Germany either by plane from outside European countries. On March 7, there was a strike in Germany and the airports were closed. It was notified by the airline company on March 6 that our flight was canceled. We immediately informed the hotel about the situation and asked them to postpone our visit to April 7-9 and transfer the fee to this date, but they stated that the strike was not their problem and took the hotel fee for 2 nights from our credit card. Strike is an essential situation. In legal terms, this is called FORCE MAJEURE – “a common clause in contracts that essentially relieves both parties of liability or liability in the event of an extraordinary event or circumstance beyond the control of the parties, such as a war, strike, riot, crime, or war.” In case of force majeure, standard procedures cannot be applied. The hotel guest is not responsible and cannot be punished. The Mille Stelle City hotel, which turned the strike into an opportunity, charging for a service it did not provide does not comply with business ethics and is a shameful situation. Although accommodation cannot be made due to force majeure, the fee collected from the guest is not a fair gain. It is against consumer rights and even human rights. My flight was canceled due to the strike in Germany, I could not enter the country, the hotel canceled my reservation and charged the fee. Moreover, despite all my communication efforts, they were treated indifferently, saying ”the strike is not my problem”. Our emails were not answered. Not only could I not celebrate my birthday, but I was also unfairly victimized. It was a birthday I will never forget in my life. If you do not want to regret it, never book this hotel, which does not have well-intentioned management. I made my complaints about the hotel through different institutions. And I will continue my complaints and articles about this hotel on every platform until I get my justice.

This was my first stay at the Exzellenz Hotel and I was quite pleased. It is within easy walking distance of Bismarkplatz and the start of the Altstadt Hauptstraße. The room was very clean and comfortable. The bathroom was modern and updated. And the front desk staff were very helpful and willing to go the extra mile to give me the information I was looking for. The breakfast was typical of what you would expect from a German hotel and, overall, I was very satisfied with the value of my stay.

Meiden Sie dieses Hotel und suchen Sie sich eine schöne Unterkunft in der Innenstadt! Die Umgebung des Hotels ist absurd. Der Weg in die Innenstadt ist nicht fußläufig. Das Hotel hatte bei meiner Ankunft (nachmittags) keine Rezeption geöffnet. Die Zutritt erfolgte über einen Automaten. Da ich mit meinem Erdgeschoss – Zimmer nicht einverstanden war, hätte ich gernee meinen Raum gewechselt. Aber: ich hatte keinen Ansprechpartner. Der Kühlschrank im Zimmer dröhnte so laut, dass ich kaum schlafen konnte. Telefonisch konnte mir die verschlafene Mitarbeiterin keine Hilfe leisten. Am nächsten Morgen stellte ich bedauerlicherweise erst in der Dusche fest, dass kein Haarshampoo vorhanden war. Abtrocknen, anrufen, abwarten. Nachdem ich mir mit dem Wasserkocher den vorgehalten Instant- Kaffee zubereitet hatte, musste ich feststellen, dass auch keine Löffel im Zimmer waren. In Zukunft werde ich wieder eines der anständigen Hotels in der Innenstadt Heidelbergs buchen.

Close Proximity to Heidelberg Hauptbahnhof (train station, just approximately 8 minutes walk). I am amazed at the complete furniture, even microwaves to cook our breakfast for the following day. More like an apartment than just a hotel. Nice stay

Nach Corona ist es schwierig ein bezahlbares Hotel zu finden, egal wo, egal wann. Hier hatte ich mit dem Kurs unter 100Euro für eine Nacht in der Nähe von Heidelberg etwas Glück. Umso überraschter war ich, das mich ein großzügiges Zimmer mit Küchenzeile, großem Fernseher und großem Bad erwartete. Bett und Bettwäsche sind sehr bequem. Alles ist sehr sauber. Das Hotel ist vermutlich eher als Monteursunterkunft gedacht, es liegt in einem kleinen Industriegebiet. Parken kann man kostenlos in unmittelbarer Umgebung. Einkaufen und Straßenbahn sind fußläufig zu erreichen. Die Angestellten sind sehr nett. Die Zimmer haben auch Klimaanlage, Toaster und Kaffeemaschine werden auf Wunsch gestellt.

Wir waren schon mehrmals in diesem Hotel. Trotz langer Vorausbuchung bekamen wir ein Zimmer zur Küche hin. Da es sehr heiss war, hörte man das Abluftgebläse bei offenem Fenster sehr laut. Nach Rücksprache in der Rezeption wurden wir von der Dame professionell behandelt. Trotz Vollbelegung wegen einem Konzert bekamen wir ein ruhigeres Zimmer. Das ist Kundenservice und das bei einem Hotel mit 330 Betten!👍 Das Frühstück ist überaus gut und perfekt organisiert. Bravo an das Management.

The place is serene and cool, the interior is cozy and straight up like a perfect stop and getaway. The food is great to balance the experience On accessibility, it is accessible from the train station.

Nur eine Nacht, jedoch sehr erholsam. Die Betten sehr bequem mit qualitativ hochwertiger Matratzen ausgestattet. Fenster sind zum Selberöffnen. Das Bad zweckmässig, jedoch sehr sauber. Die Lage, mitten in Wiesloch, gut gelegen, um die Umgebung zu Fuß zu erkunden. Wir waren zufrieden und würden gerne wieder hier übernachten.

The Leonardo at Heidelberg-Walldorf was a wonderful find in a pleasant location. (It’s the one on Roter Str., not the one nearer Heidelberg.) It has everything you need for a weekend stay or for FRA airport (90 mins away). You do need a car to get there but parking is free. The rooms are large and have a small fridge, a safe and air-conditioning. There’s a TV with many international channels. The wi-fi is good. I found the bed very comfortable. In summer there’s an outdoor pool, which has a shallow end and is very suitable for children. There’s also an indoor pool, which is 1.5m deep and has no shallow end. Children need to be closely supervised there. Near the indoor pool is a sauna. There’s a bar, which isn’t always open because of the lack of local staff. However, the restaurant will serve drinks. The staff in the restaurant are wonderful, especially the host and hostess, who take great care to make sure that all the customers are well served. Since the restaurant is very popular, dinner reservations are essential. Breakfast reservations are a good idea too. Ms Hrg on the front desk was extremely helpful with everything. I really can’t think of anything that this hotel lacks for a nice relaxed stay.