Hotel berhampiran Hochschule Fresenius Heidelberg, Heidelberg

Very convenient hotel if you don't want to stay at Heidelberg City Center. Easy to find, enough parking lots, good rooms, convenient, clean and quiet.

Newly Opened Hotel with great staff. Prime location, if you are travelling by train. Breakfast was really good, with a wide choice of sausages and cheeses, spreads and cereal. Beds where very good, with hard mattresses (not everyone likes it, but if you have back issues it is the best to sleep hard)! Lighting at the bedhead a bit weird. Design should be rethought. You need two switches to switch that on. Maintenance needed to come by and show me :D :D We are planning a tour along the Neckar for next year and will definetely stay over again.

This was my first stay at the Exzellenz Hotel and I was quite pleased. It is within easy walking distance of Bismarkplatz and the start of the Altstadt Hauptstraße. The room was very clean and comfortable. The bathroom was modern and updated. And the front desk staff were very helpful and willing to go the extra mile to give me the information I was looking for. The breakfast was typical of what you would expect from a German hotel and, overall, I was very satisfied with the value of my stay.

We walked to the hotel from the hautbahnhof, not far, about 800m A little far from the old town, maybe 20-30 minutes walk, but we got plenty of exercise. We could have taken a tram if we wished though from close to the hotel. Our Premium room was very good. Very spacious and comfortable. The bar staff were friendly and welcoming (especially Babu who we enjoyed talking to very much) Beer prices for the Heidelberger beer very competitive (unusual for a hotel bar) and a free drink for every day we didn't have housekeeping. The room was a bit warm for us but we would open the window to cool down for a while. Not sure how it would work in summer as the air-conditioning didn't do much. We would recommend this hotel and would stay here again if we return to Heidelberg.

We were so glad to see this fully renovated hotel open in time for our visit to the Heidelberg Christmas Market (original opening date was projected for the end of December). The Hilton Heidelberg is an incredible facility, surpassed only by the amazing team working to provide the best possible experience! We have never been so graciously welcomed by so many on the team, including the General Manager, Remmie. Margarita and Katerina took great care of us during check in and were even able to upgrade us to a Junior Suite - what a welcome surprise! After settling in to our room, we had the pleasure of meeting Lubeth in the Executive Lounge who took care of every need and made us feel so welcome - always with a smile! The management team is definitely committed to hiring the best, but they are also clearly committed to leading by example. Vladimir (the restaurant manager) made a point of introducing himself and checking to be sure we were enjoying our stay and Sonja was so gracious when we were visiting the restaurant. Brent stopped by while we were in the Executive Lounge to be sure we were enjoying our visit and asked if there was anything he could do to help. Tim (a Heidelberg local) took time to share some of his favorite spots around town, as well as the hotel amenities and make sure we made the most of our time in town! I cannot remember another hotel stay where I could name more than 1-2 people on the staff - this team truly made us feel welcomed and valued! Thank you for a such a great experience!

Wir haben noch nie zuvor ein Hotel bewertet, doch nach unserem Aufenthalt in diesem Hotel empfinden wir eine Bewertung sehr wichtig, damit andere Leute nicht in diese Falle tappen. Der Check-In verlief schon sehr unorganisiert, da für uns (meinen Mann und mich) zwei Buchungen vorlagen. Generell wirkten die RezeptionistInnen sehr unorganisiert und unsicher. Beim Betreten unseres Zimmers ist uns direkt aufgefallen, dass wir zwei Einzelbetten, statt einem Doppelbett, wie gebucht, bekommen haben. Dies war auf den Bildern im Internet anders zu sehen. Der Teppich ist sehr stark in die Jahre gekommen und war total verstaubt und verdreckt. Gesaugt wurde definitiv nicht! Klodeckel und -brille waren völlig zerkratzt, die Armaturen an Waschbecken und Badewanne verfärbt und verkalkt. Auch fanden sich lange, schwarze Haare an der Badewannenarmatur und auf dem Badezimmerboden. An der Decke des Hotelzimmers war eine Halterung für einen Feuermelder befestigt, jedoch fehlte der Feuermelder. Direkt haben wir den RezeptionistInnen die Mängel mitgeteilt. Der Rezeptionist hat uns kurz darauf die Einzelbetten zusammengeschoben. Bzgl. des Feuermelders fragte dieser und allen ernstes, ob wir denn dringend einen Melder bräuchten. Mein Mann und ich haben für zwei Nächte gebucht, haben es aber wegen des Drecks und den unbequemen Betten nur eine Nacht dort ausgehalten, sodass wir nach dem Frühstück, welches sehr gut war, unsere Koffer gepackt haben. Ein letztes Mal haben wir uns dann beschwert und unser Geld für die zweite Nacht zurückverlangt, was kein Problem war. Dazu muss ich jedoch sagen, dass die erste Nacht für uns doppelt so teuer war, wie die zweite Nacht, die wir erstatten bekommen haben. Wir haben den Eindruck erlangt, von den RezeptionistInnen nicht ernst genommen und eher belächelt zu werden. Nie wieder!

Overall a very fine hotel. Staff was very helpful and friendly. Good location if you are planning on traveling by train or FlixBus since you are very close to their stations. The breakfast buffet is very extensive and well operated. We also ate once for dinner ate at the hotel restaurant and the hamburgers and fries are exceptional. (We had young adults in our group.) The Executive Lounge has a great view of the river if you have access. One warning. If you need an accessible bathroom, this is NOT the place for you. The showers are old school in a high wall bath tub. The other caution is the location is not adjacent to the Old Town. You may need to use buses, trams, or Uber/taxicab.

Fairly mixed feelings about our stay in the hotel. Upon arrival after a long journey I was surprised to learn that our 3 night stay and breakfast and parking must be paid in full (despite my credit card details being shared upon booking). That didn’t feel particularly welcoming. The hotel is in a good location for the old town. That said each nights sleep was heavily disrupted by the noise outside from traffic and people shouting etc. The breakfast is extremely average. Those looking for a hot breakfast will be disappointed to be faced with scrambled egg, boiled carrots (!), poultry sausages. No bacon, beans, fried tomatoes, mushrooms, hash browns etc. The bread rolls are cheap pre-baked. The fitness room is a tiny room not worth venturing to. Free weights up to 10kg! Room the size of an old fashioned airing cupboard. The staff at the hotel are friendly and nice. Heidelberg is beautiful. We had a lovely time. But I wouldn’t stay at this hotel again. There are much nicer hotels in Heidelberg..!

Wir waren schon mehrmals in diesem Hotel. Trotz langer Vorausbuchung bekamen wir ein Zimmer zur Küche hin. Da es sehr heiss war, hörte man das Abluftgebläse bei offenem Fenster sehr laut. Nach Rücksprache in der Rezeption wurden wir von der Dame professionell behandelt. Trotz Vollbelegung wegen einem Konzert bekamen wir ein ruhigeres Zimmer. Das ist Kundenservice und das bei einem Hotel mit 330 Betten!👍 Das Frühstück ist überaus gut und perfekt organisiert. Bravo an das Management.

Nur eine Nacht, jedoch sehr erholsam. Die Betten sehr bequem mit qualitativ hochwertiger Matratzen ausgestattet. Fenster sind zum Selberöffnen. Das Bad zweckmässig, jedoch sehr sauber. Die Lage, mitten in Wiesloch, gut gelegen, um die Umgebung zu Fuß zu erkunden. Wir waren zufrieden und würden gerne wieder hier übernachten.