ANDREW J
29 Jun 2024
Felt compelled to write this review as all is not well at this hotel. I am sure many guests have a great stay, but we didn’t. On the positive side, Room 5 has fantastic views and the breakfast is very good. Room 3 has paint peeling off walls and window frames and we had to change rooms as the shower didn’t work. Noisy radiator, taps and loo. Apart from the grass being cut, there was pretty much no other gardening done. At the hotel entrance pots are full of weeds, which is a tell tale sign that the hotel is not looked after. Some of the attitudes of the staff are very poor indeed and sloppy attention to detail during the second morning’s breakfast. On arrival, after a long journey, there was no one on reception and took nearly 10 mins to find anyone. The hotel needs investment as well as the staff need customer service training. On departure, was asked ‘was all ok with our stay’? When I said ‘no’ they said they would remove the drinks from the bill, but they didn’t. I wrote to the owner with a list of issues and received a very rude and unprofessional response. I am sure many people will have a pleasant stay, but we didn’t and won’t be returning under the current ownership.
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