Pengguna Tetamu
27 November 2021
The fact is that we love this hotel and visit it almost every year. However, this last time made me so upset that I can't leave it without a protest. They offer free internet and "high speed" internet per 7$ a day You have to be VERY careful not to accidently select the high speed option, Once accidently fell into their trap you are done. You will no longer be offered/required to sign in and you will be charged for the high speed internet for the rest of your stay - without even being notified! Until you make that mistake, you will constantly be required to log in and carefully decline the high speed option. I suspected that my daughter accidently selected the fee option on the first day since we no longer had to sign in, but was not sure. Also, I was sure that in the worst case we will be charged extra for that first day. When heading home and reviewing my bill, I got so upset - we were charged for high speed internet for each and every day of our stay! On top of that you will see bottle of 1L bottles in the rooms. Complementary you might think? wrong! Each bottle will cost you 5$! Looks like Marriott is setting traps for you all over, just waiting for you to accidently make a bad move so they will reach out into your pocket! Is this the way to treat a loyal guest paying over a 1,000$ for a stay? This is just dishonest. Shame on you Marriott! PS - They use COVID as an excuse to stop doing housekeeping, but will they reduce the room charges for the reduced service? Dream on.
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