I booked through the national reservation line. Was a slow process that started with an impersonal computer asking me questions. Ended with a long spiel trying to get me to prepay for hotel stays in the next 18 months that seemed like a scam. I get it might be a marketing thing, but they should recognize that people will be turned off by this. Arrived at the hotel. We booked a block (15-20 rooms) and they were aware of why we were here (kids hockey tournament). Didn't bother to mention the pool and hot tub were closed. Likely not a big deal for some travelers but a very big deal when you have 20-30 teens in your group. The room is average, what you'd expect but not very well tended, no attention to taking care of the little things. Had an issue the first night with our toilet, it was doing the very slow flush (not completely clogged, but not working properly and would have clogged. When we left in the morning for a game we stopped by the front desk and they said they'd have maintenance go to the room. Got back, nothing had been done. I call downstairs and talk to the same people I talked to in the morning and they tell me the maintenance staff are off today. I explained that one thing we could not do without was a toilet. I asked for a plunger but the clerk said they couldn't leave their station. Ended up having to change rooms. Breakfast was average/blah. They were out of waffle mix, never bothered refilling it. The sausage was obviously microwaved, eggs dry. Muffins still cold/thawing. Looks like they are doing some painting, they just leave all the paint/tools/tarp in the hallway overnight. Many other hotels here in the same range, will end up going somewhere else next time. This hotel just really doesn't seem to care. Wasn't awful, just wasn't good.
103 Ulasan