Rihga Royal Hotel Hiroshima

21 April malam, 13 Jun malam. Komunikasi antara beberapa penyanyi utama sangat teruk. Rakan-rakan yang menyertai kami semasa kami tinggal juga terkejut. Maaf memperkenalkan hotel ini, boleh dikatakan wajah Hiroshima. Selepas menghabiskan 13 malam pada bulan Jun, kaki saya digigit oleh pepijat. Saya memberitahu meja depan bahawa saya perlu menanggungnya dan menyerahkan kunci bilik. Ia berkata "Saya akan menyediakan bilik lain" tanpa pengesahan visual. Kerana saya tinggal lama dan mempunyai banyak bagasi, saya menyewa sebuah gerabak dan membawanya sendiri. Selepas saya membeli ubat di farmasi, saya tidak sembuh, dan saya pergi ke pakar dermatologi selama lebih dari 10 hari, tetapi ia masih jauh dari lengkap. By the way, dia macam tak kena sengat, tapi digigit kutu busuk (bed bug). Gatal pun tak pelik. Terdapat kira-kira 40 gigitan pada kedua-dua kaki. Doktor itu terkejut, "Saya tidak pernah melihat perkara yang begitu dahsyat!" berkata: "Mungkin ia tidak akan meninggalkan parut," tetapi ia akan meninggalkan banyak. Saya tidak kisah, kerana saya seorang lelaki, tetapi ia adalah masalah besar bagi wanita untuk berkembang menjadi tindakan undang-undang. Semasa penginapan saya, saya bertemu pengurus pasukan besbol profesional yang saya kenali, tetapi jika selebriti semuanya sama, apa yang anda akan lakukan? Perkara yang sukar itu juga berakhir dengan penolakan daripada pihak hotel, dan keadaan perubatan dan rawatan selepas itu tidak disahkan. Tiada perbelanjaan perubatan atau ubat dibayar, dan tiada perbelanjaan sebenar. Ini adalah hotel miskin yang mewakili Hiroshima...

Lokasi hotel adalah yang terbaik di Hiroshima, mesti saya katakan. Kurang dari 10 minit berjalan kaki ke Hiroshima Castle, 15 minit dari Nuclear Bombing Dome, dan tepat di sebelah salah satu Plaza membeli-belah terbesar di Hiroshima. Walau bagaimanapun, kemudahan dan perkhidmatannya cukup mengecewakan. Internet yang sangat perlahan, AC yang hancur dan sarapan yang teruk adalah beberapa keluhan yang saya ada. Ngomong-ngomong, mereka mempunyai spa, gimnasium, dan kolam renang dalaman yang tidak ada yang dapat digunakan. Anda mesti menjadi ahli atau membayar tambahan untuk menggunakannya. Sangat tidak masuk akal, mereka harus menyatakan keadaan di aplikasi sebelum seseorang menempah hotel. Besar tolak dari saya.

Overall Experience: As a frequent traveler to Japan, I was deeply disappointed with my recent stay at Rihga Royal Hotel Hiroshima, which unfortunately was the worst service I have experienced so far in Japan. The management exhibited poor leadership, and the lack of empathy towards guests left me feeling unwelcome and distressed, particularly during a challenging personal situation. Pros: 1. Room Quality: Despite the overall disappointing experience, there were some positives. I booked a superior corner room on a high floor, offering a stunning view. The room although old was quite also clean. 2. Some exceptional Staff: While the majority of the staff lacked training and basic hospitality skills, there were standout individuals such as Miss Forde from Barbados and some lunch staff who provided excellent service and warmth. Cons: 1. Front Desk Service: The front desk service, particularly by the assistant manager, Miss Shinagawa, was abysmal. I had a family emergency and had to extend my stay one more night, but could not book the same room type online. My fiancé also could not join me last minute and I wanted to see if I could get a refund on the 2 breakfasts that was paid for. Miss Shinagawa displayed coldness and impatience, refusing to listen to my concerns and kept interrupting me. This lack of empathy left me deeply distressed and upset, and only the intervention of Miss Forde helped salvage the situation. The manager, Miss Sasaki, although appearing apologetic, failed to provide any meaningful solutions or compensation for the poor treatment. I canceled my last night here, and Miss Sasaki recommended other hotels in the area, instead of trying to retain me as a guest. In the end, I was given an early check-in as I was crying in the lobby due to my family emergency and the lack of empathy shown. 2. Amenities: The hotel's amenities were disappointing, with additional charges for even extra basic necessities like water. The rooms were outdated and in need of renovation. 3. Breakfast: While the breakfast itself was satisfactory, the service left much to be desired. The management's poor oversight was evident when I was abruptly chased out of the dining area before finishing my meal, despite only 10 mins after last order and the staff was still cleaning up. The refusal to accommodate my request to take the remaining fruits to my room highlighted the lack of consideration for guests' needs. They would rather throw away some grapes I had left instead of letting me finish eating them. In conclusion, my experience here was marred by incompetent management, lack of empathy, and poor service standards. I would not recommend this hotel to fellow travelers seeking a comfortable and welcoming stay in Hiroshima. There are better and more modern hotels in the area, at lower prices and better trained staff, one example is The Knot hotel.

Fabulous hotel with stunning views. Super sized room with extremely comfy beds. You are well placed for both the peace park and castle.

PROS: Unbeatable central location in Hiroshima with large, clean rooms and great views of the city. The rooms were reasonably priced. CONS: This hotel is extremely dated and ultimately this impacted on the comfort of our stay - neither of us slept well on any night due to very old bed/pillows. They were also strict about their 15.00 check in time (seemingly regardless of whether our room was ready or not). This led to unnecessary queues from 15.00 onwards. Overall, would book elsewhere if staying again for more than 1 night in Hiroshima.

Excellent location Near shopping malls as well Hotel room is spacious

We only stayed there for one night in Hiroshima but I think the hotel and the room were very dated. Nothing much to praise about except it’s clean and it’s located pretty close to the attractions of Hiroshima eg. the atomic bomb and the Peace Museum as well as all the eateries and shops.

excellent location. Right at the city center, within walking distance to the airport shuttle bus.

As a four star hotel, you would expect that as guests you can enjoy the full range of facilities. However you need to pay extra to use the pool and the spa. The room is quite spacious but nothing too fanciful. Breakfast buffet is good if you paid for it.