Hotel berhampiran Saigon Japan Town, Ho Chi Minh City

After two nights in the Roseland Corp Hotel I just don’t know where to start describing this horrible experience as everything - the service, the rooms, the prices - was just so, so bad. So I just start at the beginning: We arrived on a Thursday. Arranging a pick-up from the airport was surprisingly complicated, it took several mails with the service manager for no reason but in the end there was a quite unfriendly driver waiting for us at the gate. They charged us 750.000 Dong which is way above the common taxi-rate (150.000 Dong). When we arrived at the hotel they charged my credit card for the room - twice. As the woman at the front desk didn’t understand English that well, it was quite complicated to convince her of her mistake and get the money back. The Roseland Corp hotel has an impressive entrance area. It’s nice, really. But unfortunately this doesn’t translate to the rooms. They are terrible, probably furnished in the 80s and not renewed since. They have whirlpool bathtubs made of plastic, lots of wood in the room, curtains that haven’t been washed for ages, and you can hear everything that is going on outside of your room. The first room we got smelled like cold cigarette smoke. I complained and they upgraded us to a bigger room (after we looked at a series of rooms, one of them still in use by a paying guest). But even the upgraded room was by far worse then everything we have seen in Vietnam. I wanted to cancel the whole reservation but they wouldn’t let us go. Instead they promised us the best room of the hotel the next day and we stayed. The first night was terrible. The bed had a very, very old and thus noisy spring mattress. The slightest movement made a noise. The walls and curtains had stains all over it. There’s no constant hot water, I had a cold shower in the morning. Shower and toilet happened to make weird unexpected noises. The best room in the hotel was basically the same as before but with a better view and a less noisy mattress. At this point I was ready to drink on that but unfortunately all the mini bar contained was two bottles of water. Breakfast was…well, let’s not talk about it. All of this would have been okay somehow if this hotel wasn’t so pricey. It’s like paying for a filet mignon and getting McDonalds Cheesburger. When we checked out the woman at the front desk (the same who messed up the payment) kindly asked us to sit and wait in the entrance area so she can check if everything is okay. We waited five, ten, fifteen minutes and nothing happened. When we asked her if everything was okay, she was surprised to see that we are still there. Yes, everything okay, she said. I can’t say the same. P.S.: Neil, the doorman, was the only exception to this experience. You are great, man! Please find a new employer.

we verbleven 3 nachten in Roseland centa hotel. Mooie en comfortabele kamers , uitgebreid ontbijtbufet, goede ligging. De grootste troef van dit hotel is het onthaalpersoneel. Zij doen alles wat in hun mogelijkheden ligt om het verblijf zo aangenaam mogelijk te maken. Bijvoorbeeld; Long raadde ons aan om naar het vuurwerk te gaan kijken vanop het dak van Roseland Sweet Hotel en reserveerde ons een VIP tafel, we vroegen 2 extra hoofdkussens en die werden in een oogwenk gebracht, … Speciale dank aan Long, Niran en Tai.

I have booked a VIP room costed about SGD 100 per nite for 2 nites. The photo shows a jacuzzi in the room! Upon check-in the room, I found the room a bit dark with dark walls, even with the curtains of the doors to the balcony opened. I have to repaired the right bedside light to make it lit. The TV remote has run out of batteries & the hair dryer is not working. I have to ask the house keeping to change it. The room is spacious with a outdoor balcony for smokers, as there is an ashtray there despite of my booking request for a non-smoking room. The balcony is facing a white wall of the next building!?! So no nice view from the balcony. Double basins are good but the jacuzzi is not working! Just treat it as an oversized bathtub. Feedback to the front counter & the answer is all jacuzzis in the hotel are all not working!?! This should be stated at the point of booking. I felt like being scammed to book a non-working jacuzzi VIP room! There are no face towels, just a medium sized towel & 2 large bath towels. The white floor towel is already stained & wet when I checked in. The aircon is weak even I have set it to full blast. However, the room is quiet without the infamous Vietnam traffic noise. There is no nite light leading to the bathroom in the nite, I have to switch on & off the lights when using it during sleep. The toilet bowl is located in the dark corner without lights. Do avoid throwing toilet paper into the bowl which would choked it. I learn it the hard way! The digital lock of the door sometimes refuses to lock. So do check if the door is lock when going out. The location of the hotel is perfect facing the famous Ben Thanh market. Shopping, eating & money changing are not a problem. There’s is a pharmacy in the left of the hotel & jewellers at the right for money changing. Most jewellers are unofficial moneychangers. This would be my first & last stay with this hotel,as there are plenty of other hotels nearby if I wanted to stay near the Ben Thanh market for my future trips. I do not mind paying but do not scam me.

This was our second stay at the hotel and it was a definite improvement on the first stay. We were upgraded to an Executive room which was much nice than the first. The room was on the 7th floor, it was light and bright and a lot more room. The pool had been cleaned but was still not totally mould free. Breakfast is nice if you get in early otherwise there is nothing left. They don’t seem to restock it. There is a great variety of choice from western omelette to Vietnamese soup to rice porridge. They do cater well. There are still small things to improve on but a great step up. The receptionist was very helpful and we were able to extend our stay till the evening as we had a late flight home. Right near the market if that’s your thing but also close to sights and restaurants.

The receptionists pay attention to the guests really well and they try to remember the faces of the guests who are staying, which is really great for service industry. Always ready to assist the customers with their luggage and always ready to open the door for customers. They speak English perfectly fine. And the housekeeping lady was so cute and kind even though she doesn’t know any English, she always asks me if she can enter my room to clean (we just communicate with that “do not disturb” card lol). Queen room is actually spacious. I enjoyed it a lot. Breakfast was really impressive for me. They serve different dishes everyday from local dishes to English breakfast. Their noodles are really really good. I made the right choice adding breakfast to my booking. The only thing I want them to improve is to educate the housekeepers to knock before they try to open the door for cleaning. Besides that, everything was perfect. I hope you all keep this attitude and be on top in service industry. I think I’m gonna stay here again next time.

We were greeted upon arrival by the staff who were lovely and provided us with welcome drinks. The check in process was smooth however our room was not ready so we were unable to check in. They kept our luggage for us and we went and sat by the pool. Don't be fooled by the pictures of the pool it is actually extremely small with only 6 sunbeds around the actual pool area. Half of the pool is under the shade. There is another terrace upstairs with sunbeds but you are away from the pool and some parts shaded. We stayed in a family suite which was extremely spacious and clean. The breakfast had a good selection and catered to everyone there. The location is roughly around a 10 minute walk from Bui Vein Walking street which isn't too bad once you navigate the traffic. Due to the size of Ho Chi Minh it is extremely difficult to get your bearings especially if you are only staying a few days. Overall I would stay in this hotel again.

Returning to the Rivergate Residence for the second time during our trip, after exploring other accommodations. This time, we booked a studio room. The apartment provides all the facilities necessary for a comfortable stay, including a kitchen and washing machines. I appreciate the convenience of being able to wash and dry our clothes during the trip. The room is exceptionally clean and flooded with natural light. Our stay on the 20th floor with a river view was delightful. It's within walking distance of Vinh Khanh Food Street and Ton Dan Food Street, both highly recommended for a visit.

The price is OK, the room is very nice, although I only stayed for one day, the service was very good, and the customer service was very enthusiastic to help deal with any problems with the room. If I come back, I will definitely stay at your hotel.

This place is amazing! Perfect location, and the host was fantastic. I had a great stay overall and will definitely be coming back. It's one of my favorite spots so far

酒店位於繁華地段的大樓中，樓下就有連鎖咖啡店和超市，旁邊也有很多本地餐館，吃飯出行購物都特別方便，老闆人很好，我們剛到，便幫助我們換錢以及幫助解決各種出遊問題，房間設施配備也很齊全，特別適合家庭或朋友度假居住，到景點也不遠，打車過橋就到了。下次來的話，還會選這裏住。