Dontreme
8 Oktober 2024
Avoid this place if you value your belongings and peace of mind—this establishment is dishonest, its staff untrustworthy, and management complicit. Was there for a business conference with a few vacation days added on, I had AirPods stolen from my room on the fourth day of my stay, tracked and plainly then currently showing on the property in staff-only areas of the hotel. What followed was a frustrating, dismissive experience lasting over FOUR hours, with hotel staff treating us extremely poorly and ending in a sham “investigation." The front desk wouldn’t answer calls, forcing us to shuttle in person between security and the desk from 10 p.m. to 2 a.m., only to be met with indifference. Georgia, in particular, stood out for her lack of professionalism and unhelpful demeanor at the front desk. Finally, April, the manager on duty, plainly admitted the items had been taken and were located on property in employee-only areas on Apple Maps at that very time, yet offered no assistance or compensation. Unfortunately, we later realized that Thomas the security supervisor didn’t follow through on any accountability measures, likely because we chose not to file a police report at 2 a.m., with our departure scheduled for 5 a.m. on that last night of our stay. For a set of AirPods worth around $245, this hotel has not only lost a customer but gained an outspoken critic. Stay here if you're feeling lucky, but remember—the real gamble might be with your belongings, time, and any sense of satisfaction or peace of mind.
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