To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.9
Amenities3.9
Service4.2
Cleanliness3.9
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All reviews(127)
Positive reviews(22)
Reviews with photos/video(8)
Awesome stay(10)
Great location(10)
Awesome rooms(7)
Friendly staff(6)
Negative reviews(5)
Guest User
City View Room
Stayed in Nov 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Dec 26, 2024
Very convenient and safe location right next to IHOP, a block from ABC store, and literally a minute walk from a bus stop for the major buses that go to Ala Moana shopping center and the airport. Room was clean and comfortable. The 24/7 front desk was courteous and helpful. They held the luggage for me before check-in time and after check-out so that I could explore the neighborhood without carrying my luggage around with me. Price was reasonable and actually slightly cheaper than other hotels nearby. They would give a big discount for Hawaiian residents if you directly reserve a room from their official website. This was my second stay and I will definitely choose here next time I come back in this area.
Guest User
City View Room
Stayed in Sep 2024
Couples
1 review
5.0/5
Outstanding
Posted on Nov 14, 2024
Very good location. Friendly staff. Clean room, excellent pool. Great breakfast in IHOP is available in the same building.
Erwin Junio
Partial Ocean View Room
Stayed in Sep 2024
Business travelers
1 review
2.0/5
Posted on Oct 7, 2024
no available service crew even with just start with the day.bathroom is not that quite clean there’s , parking issues all the time only limited parking
Yuniasih Purwanti
City View Room
Stayed in Dec 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on Feb 12, 2025
very close to Waikiki beach and very convenient
Guest User
City View Room
Stayed in Sep 2023
Business travelers
3 review
4.7/5
Amazing
Posted on Oct 27, 2023
Very easy check in. Great location in Waikiki and very close to the Ala Moana Mall.
Tom catz
City View Room
Stayed in Feb 2024
Family
109 review
5.0/5
Outstanding
Posted on Mar 15, 2024
Great location near ocean and great desk ladies…! Remember Hawaii had taxes over taxes … taxes for just staying in the hotel …! 🥲🥲😡
Maka76
City View Room
Stayed in Feb 2023
Family
2 review
5.0/5
Outstanding
Posted on Mar 21, 2023
We had an AWSOME time!! Everything was beautiful, my daughter loved da swimming pool especially!!
Guest User
City View Room
Stayed in Dec 2022
Solo travelers
1 review
3.5/5
Posted on Feb 1, 2023
I booked through a third-party and thought I was getting a really good deal then a check in they charge another $30 for the resort fee this is common scheme to add value to their income and I will never ever book a hotel that charge of the resort fee because what the hell is that for.? This trip was for medical diagnostic purposes and not a vacation to Waikiki would never vacation to Waikiki. So the aqua hotel it's a little deceptive so my advice to travelers is to make inquiries about resort fees before you book good luck. I booked a room on the city side with no view and by doing that the room was much quieter than room is it face face Ala Moana Boulevard
Anonymous User
Partial Ocean View Room
Stayed in Feb 2023
Couples
1 review
5.0/5
Outstanding
Posted on Mar 16, 2023
The customer service was great! And the room was clean and tidy.
Guest User
City View Room
Stayed in Jul 2022
Business travelers
1 review
5.0/5
Outstanding
Posted on Aug 21, 2022
Location, staff, amenities and everything else were perfect!
Just spent a night for medical conference nearby.
I would stay again for sure 👍
Jonathan Shea
City View Room
Stayed in Jun 2022
Couples
1 review
4.7/5
Amazing
Posted on Aug 5, 2022
Good location. Short walk to waikiki beach. Less than 1 mile away from a good grocery store and you get a discount at iHop next door. Friendly staff, cozy place.
lj cab
City View Room
Stayed in Aug 2022
Business travelers
23 review
5.0/5
Outstanding
Posted on Sep 19, 2022
Awesome staff and service rooms was clean and gorgeous. Will definitely repeat.
Guest User
City View Room
Stayed in May 2022
Solo travelers
3 review
4.7/5
Amazing
Posted on Jul 20, 2022
The customer service was very good, I got to check in early, the room was very clean and comfortable... I enjoyed my stay very much and I recommend this hotel to my family and friends!!:)
Bakeli
Partial Ocean View Room
Stayed in Dec 2024
Family
16 review
2.1/5
Posted on Feb 1, 2025
I stayed in four hotels in Hawaii, and this one was the worst. The only good thing was the service. The partial sea view room I booked was completely incomparable to other hotels' partial sea views. Picture 1 was the partial sea view of other hotels, and Picture 2 was his. The key was hygiene. The pillows, blankets, and sofas all exuded a disgusting smell. When I woke up the next day, I was covered in this smell. Fortunately, the cleaning lady was very good. After I explained the situation, she changed the pillows, blankets, sheets, and quilt covers. Although the sofa was still smelly, at least I could sleep. In addition, the room was very noisy. It was impossible to sleep without earplugs, and the towels were also very old.
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みみママ
City View Room
Stayed in Nov 2024
Solo travelers
9 review
3.5/5
Posted on Dec 7, 2024
Cleaning is done every other day, but the room is clean so it didn't bother me. The room was very spacious and relaxing, which I appreciated. There is also a bus stop in front of the hotel, so it is very convenient for going to Ala Moana. The staff were also very kind.