Pengguna Tetamu
10 Februari 2025
This was a truly disappointing experience, and I strongly advise against wasting your money and travel time here. Despite its "international" label, this establishment offers none of the expected amenities. We were, quite frankly, robbed. During one of our excursions, gold jewelry was stolen from my purse in our room. When we requested the email address for complaints, the staff refused to provide it. They've been claiming to be "investigating" since this morning, citing a "trustworthy employee," but no action has been taken. Only after repeated requests did they finally review the CCTV footage. We had checked our valuables before leaving for our excursion, so we know the theft occurred while we were out. To add insult to injury, there was no hot water in the room, and the breakfast was subpar. This entire experience was horrifying. The staff is uncooperative, refusing to share contact information for complaints, and offering no support or customer service whatsoever. Save yourself the trouble and book elsewhere.
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