Asrama di Bruges

One of the worst lodging experiences out of the hundreds of trips I’ve taken. The story begins with me mistakenly booking for august 11-13, 2023 instead of the intended dates of august 12-14, 2023. So, I made an additional reservation for august 13-14, 2023, to stay as planned. Both reservations were fully prepaid on agoda.com (€199 for the first 2 days and €108 for the third day). Upon checking in on august 12, 2023, I was informed that the 'paid-for' room was already occupied by someone else, and I was not allowed to use it. Their reason was that I didn't check in on august 11, 2023. The hotel voluntarily cancelled my reservation and ”gave the room away” to someone else on august 12-13, 2023, WITHOUT ANY CONSENT from me or ANY PRIOR NOTICE. It's a ridiculous joke. I am renting a room, not participating in horse racing or any kind of ******** like that. I'm i don't need to arrive earlier than others to use the room I’ve paid for, right? Even the front desk staff mentioned there was nothing they could do at the time and offered no assistance or resolution for the situation. I struggled to find a hotel on the same day and had to pay a substantial fee for last-minute accommodation in Bruges, while the room I paid for is being rented by the hotel to someone else. As for the second reservation on august 13, 2023, the hotel's conditions were just as terrible as their treatment of customers. There was no nightstand as pictured, not even a single clothes hanger, the room was too hot to close the door in august (no air conditioning or fan), and the noise was unbearable with constant disturbances from the adjacent room's door and footsteps in the corridor. A 'wonderful' experience for a night's stay here, priced at €307. Congratulations, you're certainly running a splendid business. P/s: Bruges is a beautiful city but this hostel is a SHAME.

please never send children here. i was on my year 8 trip, that we let the worst teacher book. we arrived at 6pm after 10hr+ journey, and we were in rooms of 6. we came in these rooms, 4 beds with broken and chipped wood. after much crying and panic we discover that there are infact pull-out beds. after people start to look at the bedding, we all realise that there is very disturbing and filthy bedding with blood stains. beds are tiny. i am 5.9 ft inch and i couldn’t fit on the prison like plastic blue mat we were sleeping on. we have a teacher that came on the trip that is atleast 6,4 and is a big man. he didn’t get any sleep for the 4 nights we were there. drinking water wasn’t safe to consume, it was acidic tasting and there was insects climbing out of my rooms drain. i am convinced the room was not cleaned before we got there. i opened the sanitary bin and used products were left. showers are riddled and consumed by mold. many people refused to shower, and i don’t blame them. instead we brought bottled water to wash ourselves with cloths. my friend is vegan, and she wasn’t served anything that didn’t have meat or dairy in. staff members from the school alerted and told the kitchens of allergy’s, intolerances and other issues that needed to be made aware of and this only resulted in being served salads that were covered in nuts, which this person was deathly allergic to, and this same salad was out of a bowl full of white water, to the brim. whole chicken legs were served to everybody, uncooked and unseasoned. i did not eat any food provided by the hostel, i would’ve simply starved, other people weren’t so lucky. many people had bad stomachs and very long toilet breaks. if you don’t like ants or bugs, maybe don’t consider booking as 4 rooms woke up to ants in backpacks, suitcases, hair, beds, food and whatever they could get into. showers were constantly flooding, sinks not draining, toilets gurgling and doors stuck. i split a fizzy drink, and i didnt want to attract ants, so i got a cloth from my case and some cleaning spray i had brought. cloth came up black. i tried on different spots, still black. i am appalled that this place exists, and i am sorry that you are reading this review. people, the health and safety on this “hostel” should be off the scales, as it is so bad many people were crying to parents, teachers, staff to go home. i paid 600 pounds (most on ferry, bus and outings) but that is ridiculous. the amount of money i paid for in-edible food, beds that prisoners would look down on, bug infested rooms, and facilities that make the community centre down the road look like buckingham palace. this hostel needs closing. there is more i could’ve written, and there is more that i can’t remember at this time, and there is more that happened to others, but i hope the fraction of disgust that this review should give you will convince you to not give this hostel any further attention. kind regards, a former customer (and its biggest