Asrama di Warsaw

Cleanliness and order every day, the presence of a hair dryer in the shower, comfortable and high-quality gel / shampoo in the shower and soap in the toilet, high-quality toilet paper. Comfortable mattress, comfortable and stylish beds, modern interior throughout the hotel, shower and toilet in the room, delicious breakfast, the staff speaks Russian, Polish, English, convenient location in Warsaw

The Hostel is located near many good restaurants, convenience stores and bars which is perfect to make an exploration base in Warsaw and relax in the evening. The check in was smooth and easy but there are instructions for after hours because the front desk is not always attended - this includes codes for doors and how to check out if you are leaving very early We booked the queen room and a room with a bunk bed and a single bed. All rooms were quiet and had comfy beds with good pillows. We were supplied with towels but no soap/shampoo but luckily it seems that previous guests left behind some body wash. The queen room was on the fourth floor and did not have a private bathroom but did have a bathroom shared between a few rooms. The queen room was also without coverings for the window and was a bit stuffy - to solve this we draped a blanket over the window and kept it open to keep it cool. Our family stayed in a room with the bunk bed and had a private bathroom and curtains but all bathrooms were a little smelly (from the drains). The bathroom smell issue was easily resolved by keeping the door shut. The hostel has a good common area with a kitchen and many showers and toilets on the main floor of the hostel. The hostel staff appear to be able to arrange tours or make suggestions but we were on our way out of Warsaw so we didn't test this. The hostel has door codes to access the building and the floors with rooms so it felt quite safe. We also appreciated that they had an elevator here which made it very accessible. The public transport system make it very convenient to get around Warsaw and rideshares are inexpensive in Poland. We enjoyed walking and had no issues getting to major attractions in Poland like the Warsaw Uprising Museum, the Palace of Culture and Science, the old town area and many nice gardens and squares. We got a good night's rest here.

Wouldn’t let me change my reservation by 1 day **despite the reservation being months away**. Sure the policy is non-refundable, but apparently that also means unreasonable. Stingy, inflexible hostel that will go to great lengths to not be accommodating, and rather inconvenience you. Would recommend anywhere else. The manager complained to me saying it was unfair to review their hostel before staying with them, but the experience of dealing with a property is what makes or breaks the overall experience at a hostel. Dealing with this hostel has been an absolute headache. I hope fellow travelers take this as a warning to how painful dealing with this property is, and just know that they don't really care to make your experience working with them a good one. As you can see by their, another manager has complained to me about leaving a poor review. They say their policy said non-refundable, and the policy of no modification was NOT clearly stated, although it was only deep in the fine print. Also they lied and said a free cancellation option was available, but the only options were non-refundable. I've attached an image showing that they do not offer non-refundable rates, and that their ”no modification” policy is not clearly stated. And also, their tone may sound nice, but I've attached a screenshot of the booking conversation where they are much less professional (which was also Wiktoria). They keep asking me for respect, but what respectful property would lie and talk to their guests this way?

Clean and tidy, good privacy. But next time it would be better if there are picture guides and English emails.

I stayed for 2 nights in a 4-bed room. Staff were nice and helpful and the lady at the reception desk in my second day of stay allowed me to change the bed from above bunk to the bottom one. I used the indoor seating area to take a nap after I left my bag in the free luggage room as I arrived 2 hours early for the check in time. While the hostel is near to the central bus and train station, the old center and the major attractions are a little bit far from the hostel around 25 to 30 minutes walk. Number of bathrooms/toilets is very few and its cleanliness is not the best thing. In my next visit I will probably stay at another hostel.

The stay on the basement level was generally a good one in an 8-bed dorm room spacious enough to move around (with also a ”long table” in the middle), and yes the bathroom (ensuite) came with like a nice-sized area of sinks & mirrors; and the ”common area” on the main floor is also a pretty nice hangout area (although just in the dining room of that area briefly during my 2-night stay). And as for the convenience of food & some other essentials, there's a ”small-but-well-stocked” grocery shop just across the street, then to the right and just about a 5-minute walk is a Vietnamese restaurant (for my ”main meals” with a ”nice variety” of delicious items to choose from), then about another 5-minute walk after that restaurant is a McDonald's (for breakfasts during my stay). And also not having to walk too far from this hostel by going the same way to the McDonald's as just mentioned followed by a right turn and for about another 15-minute walk is a straight way to the Castle Square & the Royal Castle (a ”great interior” of both a palace & a museum for a worthwhile visit).

Такого унижения я не испытывал никогда. Выбрал его из-за удобного расположения + хорошие отзывы в интернете (теперь сомневаюсь в их подлинности) и забронировал один из самых дорогих номеров на время нашего пребывания в Варшаве. Заранее написал в хостел для уточнения вопросов о необходимых документах с описанием кто мы и откуда, а также, каким образом собираемся приехать. В ответ получил письмо где было указано что достаточно одного из двух документов: или вакцина или ПЦР тест, что все ок, ждём вас с нетерпением. Приехали в 10 вечера и тут нас ожидал сюрприз: они отказались нас регистрировать и заселять оперируя какими-то нормами и документами, которые нам так и не показали, что нам необходима исключительно европейская вакцина для проживания в хостеле. Не моргнув глазом сотрудница хостела выставила нас на улицу ночью, невзирая на то, что мы показали их ответ о том, что достаточно ПЦР теста. При этом отказались отменять бронь и сказали писать по этому поводу менеджеру, а позвонить они не могу, так как уже было поздно... Т.е. выставить нас под надуманным предлогом в чужом нам городе было не поздно, а менеджеру было звонить и беспокоить по их прямым рабочим обязанностям было поздно... С трудом через пару часов мы нашли отель со свободным номером и заселились (если честно я уже думал что придется ночевать на улице). На следующий день мы вернулись туда чтобы встретиться с менеджером, однако нам опять сказали что его нет, якобы находится на второй работе, и звонить ему они не будут. В этот момент пришло сообщение что наша бронь аннулирована, так как мы якобы не явились на регистрацию во время. Деньги за бронирование нам отказались возвращать хотя тариф был стандартным. Крайне неприятная ситуация, какое-то мошенничество с их стороны получается. Надеюсь никому не придется с столкнуться с такой ситуацией. Никакой человечности, никакого гостеприимства.

Worst customer service! Double payment for a single guest during checking-in and from online booking (visa). But, not willing to refund after admitting the issue. They blocked my phone calls and not responding to emails as well. Extremely poor customer service. Not recommend at all! I tried to book a reservation to a guest in their own website. Unfortunately, the reservation attempt has failed when I tried to make the pre-payment (small amount) to secure the reservation. Then, I succeeded to make the reservation via third-party website and paid the pre-payment. However, when the guest arrived at the hostel providing a printed copy of the prepaid booking confirmation and the receptionist told him that she could not find the reservation but only the other reservation (with failed pre-payment attempt via their own website). Then the guest paid in cash full for all the nights. Here is the problem, the hostel still proceeded to change from my Visa card for the unused reservation made via third-party website (they said they could not find during reception). Please note that all the reservations (failed or succeed) were for the same person within the same duration. I contacted the Hostel Helvetia by email and phone call regarding the situation. After initial investigation, they confirmed that the guest did pay for the full booking, whereas the online reservation via the third -party website remained unused and tagged as ”No Show”. After mentioning to contact me soon with more information from the receptionist who checked in the guest, I have not heard any further response from them, despite my repeated attempts to reach out via email and phone calls. Moreover, according to the booking policy from the Hostel Helvetia website, bookings are only confirmed after prepayment. However, the unsuccessful reservation with unpaid pre-booking via their website was still wrongfully used for check-in, causing the situation of double payment for the same guest. Moreover, during they are supposed to keep payment of the first night in case ”No Show”, yet they keep the payment for all nights (clearly mention in the online booking). What's more disappointing is even though they have clearly understood the issue, they still refused to refund without justification to correct their mistake. Who blocks phone calls and ghost emails from customers just to avoid refund inquiry! I gave the lowest scores for all the ratings, owing to the unacceptable conduct of the hostel.

To be honest the hostel was okay not the best but still you can afford a bed with little money, the problem was with building it is sooo old that you feel you are entering a forgotten place. But if you are staying there only for night or 2 it is fine since you will spend most of time outside