Hotel di Warsaw

We've booked the hotel on the way so it was a last minute decision but it was meant to be! First of all, the location is 10/10. Close to the PKiN, Chmielna, also Nowy Swiat and Uni. We weren't staying there for sightseeing so we didn't looked at the attractions but it's all walking distance. The stuff was super nice, roms are very clean. We didn't have breakfast there so can't make an opinion. They have an ironing room if you need, also a small gym room. Some of the amenities weren't available bc of covid but still great weekend experience. 100% recommend!

”Pre-Paid” and was told on arrival that I had to purchase sheets to use my booked bed (not specified on the booking site used), and then upon purchasing such, the receptionist who didn't even check my ID said ”we don't have any pillow cases, is this ok?” - so I had to wrap a sheet around the pillow....though this was the least of the issues. My room had a homeless man in it whose luggage was covered in dirt and he used the shower/sink to wash his clothes until 4am, which he dried with the hairdryer. He also shaved his head with a trimmer....again...between 3-4am with the lights on...ofc. 'Grim' is an understatement... The first chair I sat on upon checking out in the lobby had a wet teabag on it, and I paid £1.46 at the desk for a small bottle of water....in Poland. This place is a depressing and clinical semi-worker and homeless shelter for the most part. I only stayed for 9 hours...and that was enough. The only positives were the room furnishings and the free luggage room, but of course...I wouldn't recommend :(

La ubicación del hotel Metropol es inmejorable! :) Se encuentra a 10 minutos caminando del centro de la ciudad. Las habitaciones se corresponden exactamente a lo que habíamos reservado. La recepción está abierta 24 hora y el lobby del hotel es muy agradable. El desayuno es un poco caótico porque el restaurante es pequeño para toda la ocupación del hotel, no obstante, ofrece una variedad de comida.

Sehr zentral gelegenes Hotel, die Begrüßung war sehr freundlich, die Zimmer sind sehr geräumig und sauber. Bad ist groß. Das Frühstück ist sehr reichhaltig für jeden was dabei, Preise sind moderat. Immer wieder gerne in Warschau. Abendessen ist auch Top, aber vorsichtig die Portionen sind groß.

Hotel położony blisko centrum, przy stacji PKP Warszawa Ochota. W pobliżu przystanki komunikacji miejskiej. Blisko centrum. Pokój mały, ale przyjemny. Obsługa bardzo miła, uprzejma I pomocna. Obfite śniadanie z dużym wyborem potraw. Smaczne. Dobra cena w stosunku do jakości pobytu Leszek

I stayed here for three nights last September. As Marriott platinum member, I was automatically upgraded to junior suite. Thank you! This property is stunning! It’s a former palace and I feel like I was a royal. Breakfast and dinner were delicious. The property is only 5 minutes walk from old town Warsaw. I simply love this property and has booked my 2024 visit to Warsaw in this property.

Hotel ok, jedyny minus za brak możliwości zakupu wody w nocy :( przyjrchalam bardzo późno,miałam tylko jedna butelkę wody, Pan w recepcji nie miał możliwości sprzedaży ale z litością dal mi małą butelkę.

So hard to write a bad review during pandemics, when so many hotels and apartments are in difficult situation. However I feel obliged to warn other travellers. Let the great dissappointment that I experienced be a warning sign. I made the reservation in Platinum Residence Mokotow, for the night from 6.11.2020 to 7.11.2020. Reservation was confirmed and the payment on my credit card was blocked. When we arrived to the accommodation, the lady at the front desk required me to present physical credit card, that I did not have with me. I offered to make a contactless payment by telephone but it was refused. Cash payment was refused as well. There was not even the slightest effort or good will to try to resolve the problem. The only answer I heard from the reception personel (and later from the manager) was ”it is our rule, we can not check you in, it is our rule and it was clearly stated in the reservation”. Thus we were left with no option to check in (20:30 and it was raining outside, we were after more then 4 hours of driving). We left the accommodation and called the assistant at the portal that we made the reservation. He called the accommodation and latter informed me that they finally agreed to accept cash payment. Immediately we went to the Platinum Residence Mokotow but the reception was closed and there was no one present to check us in. As it was getting late, I had to book another place for that night where we managed to check in without any problems. It was possible to make a contactless payment by telephone. If you are looking for potential problems go to Platinum Apartments Mokotow. It is really hard to find such bad customer service and rude treatment in hospitality industry nowadays. If you want to sleep well at night go for other places. Fighting with your accommodation managers is the last thing one would like to do when travelling. By the way, it was not against their rules to charge my card for the accommodation service they did not provide.

At beginning I’d like to say that it’s in the quite good location. Easy to walk to the center or catch some bus. Biedronka on the ground floor also useful. Staff very friendly and helpful, tower A has a 24-hour reception. I chose the room ”Superior”, at first glance it looked great, however, after a closer look you can notice some tiny cracks in the wall and tiny scuffs on the wall. Kitchen basic equipped, countertop in one place cracked (MDF laminate), you can already see the tooth of time in this room. Cabinets don’t close properly (hinge torn out), on the plus side, washing machine (but no powder/capsules) and dishwasher (one capsule for a stay of 3d day), which was held on one screw in the cabinet, sometimes there was an unpleasant smell from under the sink. Living room nice, TV a little old, but has many channels even foreign, sofa comfortable. As for the bathroom, there is nothing to complain about, nice, there was gel and hot water, only the white towels had small red spots(maybe some lipstick?). The bedroom is also in good condition, fresh bedding, TV, the only problem was the hard touching door and the non-functioning led behind the bed. In summary, certainly on the plus side air conditioning in the living room and bedroom, cleanliness of the bathroom, friendly staff, free wifi. On the other hand, the downsides that I remember the most are the problem with the bedroom door(probably fell on the hinges) and problems with the cabinets in the kitchen - torn out hinge and (ATTENTION!) failure to meet the deadline for returning the deposit, I had to wait a whole month (only after not accepting the transaction, the bank reversed the payment)! I also wrote an e-mail about this, but did not receive a reply.

Very good hotel, we stay here every time when in Warsaw. The breakfast is superb, has all the possible food options. The city view from the room is amazing, too