Hotel dengan Tab Mandi di Southbank

I’d like to share our Villa experience at Crown Towers Melbourne room 3138 from 29th to 31st May 2023. To start, our greeting from Anthony and Sarah was simply delightful with champagne and the ultimate introduction of the room. We couldn’t have asked for anything more on arrival. The housekeeping attention to detail was excellent, though a mop was left in the second lavatory on the 2nd day. Not a big deal for us, however it’s those small touches that could impact other guests impressions. The bed was WOW - the linens, wow wow wow, like a cloud. The Koko Black chocolates were beautiful though the fruit bowl was nothing to be desired, a fruit platter would have made a nicer touch. The ceramics and art work in the Villa were spectacular though please inspect and dust the two ceramic cranes in the bedroom, the dust on them was so thick, I don’t think it had been done for a couple of months. The power plug at the bedroom window was slightly off the wall requiring maintenance and scuff marks on the walls. There was some feedback that we would like to give that would’ve made our stay absolutely incredible and memorable and what we thought would have been included as a ‘butler touch’ but failed to deliver. (Noting that we have stayed at numerous other properties globally that do this) For example, Knowing that it was our anniversary, a romantic bath or rose petals on the bed after we returned from the club room, would’ve been a nice touch Knowing that we were going to stay in, enjoy the room and watch movies, a small gesture of popcorn or movie snacks would’ve been a nice touch. I would have loved if it was offered to have our luggage unpacked. The in-room tablet is a big thing for us. It’s something that influences us to stay at Crown! Knowing that we can order room service at any time from the tablet. This never worked and was never able to be fixed for the duration of stay. This was a big letdown. On our second night the turndown service came approximately 1600. It was the two Butler team, plus two Housekeeper‘s, it would’ve been better if they had of waited until we went to the club room at 1730, so we were not disturbed. Overall, I don’t think you can offer the butler service as a selling point because we were not offered anything different than when we have stayed in the Premier Club suite. If the Butlers are meant to offer you services, then this feedback should definitely be delivered because we were not offered anything above and beyond what we would get in a standard Crown Suite. Though worthy to note that any time we interacted with any of the Butler team, the communication was professional and delightful. I do expect absolute perfection in hotels (and I’m happy to pay the price) but there were just a few imperfections that need attention. I have booked again for my 40th birthday because the room was so beautiful but I will come prepared with a list of requests for the butler team since its more ‘ask and you’ll receive’ rather than ‘we will

Amazing location next to the river. You can easily run a 5km circuit thru lovely gardens along the river. Breakfast spread is just super great again the view- just gorgeous 🥰

It was the first time I stayed at crown promenade Melbourne. It is very conveniently connected to crown ******, and the reception staff very friendly and helpful . The room was bright , spacious and clean . I intend to book another stay in the new year .

Great little birthday getaway. The lady at reception gifted us a bottle of wine and the room was very spacious and clean. There were pot of ammenities and great view to catch the sunset.

Location is good if you need to go to the Convention centre since it’s only about a 6 or 7 minute flat surface walk. The young woman from Michigan at concierge was SUPER helpful and friendly. And the check in staff were kind, knowledgeable and friendly. Room was a good size, king bed was comfortable, lots of pillows and a down duvet made the bed nice to get into. The window views weren’t anything special as we saw some buildings and a freeway. Housekeeping did a great job with taking garbage away, replacing towels and always made sure we had water, cream and coffee/espresso. Room came with toothbrushes, mouthwash, qtips, shower gel, bar soap, shampoo and conditioner. There was a hairdryer, fridge and a shower with a rain type shower head. Front desk has adapters available if you didn’t bring one. Over all it was a good stay Not a lot of stores (grocery or convenience) in the area but it was super easy to get an Uber.

Great place to stay, location was amazing , comfort was excellent. Food at hotel restaurant was good, service there seemed a bit unkowledgeable but worked through it. Booked myself an extra night while there with reception staff and that was smooth, easy and quick! Really appreciated all the help. Only thing that wasn't so great was realising the dishwasher didn't work as I was trying to leave that morning. But other than that everything was amazing! Definitely would recommend for long term stays as well, as heaps of room space and cupboard space if needed! :) Also thank you to the reception staff who helped book an extra night, so kind and friendly even when I was super tired and came down in my pajamas haha

Excellent apartment.Great staff and service.Nothing too much trouble.Very clean and well maintained common areas.Reception a very welcoming space. Staff very friendly, confident and efficient. Perfect location for Southbank,the City and attractions. Would highly recommend.

First off, I was disappointed that the image of the gym on the website was not present in the hotel; there are no free weights, just machines, which are still good, but not the same. The room was spacious and clean; Mantra staff even left a nice easter egg for us (as it was Easter weekend); however, they didn't restock the soap after the last visit, so we had to ask the staff for soap and toilet paper. Last, you must take a physical credit card; you cannot use your phone.

convenient, comfortable and good value for money. good local facilities, amenities and restaurants/food outlets. close to the city with easy access to the tram. apartment was spacious and well appointed. really wanted for nothing and would suit a small family or 2 couples with ease.

Spacious rooms for two, with a clean setup and professional service. Housekeeping was spectacular and reception staff was very helpful, especially in assisting me with external deliveries to the hotel. Hotel location was also convenient for work purposes.