Hotel Dengan spa di Hainan, China

This is one of the best hotel we have stayed so far in all my years travelling. Best view with ocean out of your balcony. A really good place to relax, chill with friends/family. Do not hesitate, just book this place when you come to Sanya. Customer service tip top. 5 stars. They will help you with anything you need. Excellent!! Will come back again next time.

A perfect trip to Sanya must be given a full five-star review by Pullman Sanya Bay! The hotel is in an excellent location, right in the center of Sanya Bay, with convenient transportation. The overall design combines Chinese and Southeast Asian styles. It features a tropical garden, a huge swimming pool and a private beach, every corner exuding a vacation atmosphere. The room has a wide sea view and is fully equipped, making it extremely comfortable to stay in. Special praise for the butler, Xiao Yang! Warm and cheerful, with considerate service, she took the initiative to plan our itinerary, recommend delicious food for us, and even prepared a little surprise with great care. Any questions are replied to immediately. No matter how big or small the matter is, everything is arranged without any problem. It's really like being as considerate as a friend. It's such a plus! The price is very reasonable. The facilities, environment and service are all top-notch. The cost performance is definitely among the best in Sanya Bay. Highly recommended!

Saya memilih untuk menempah hotel ini kerana perkhidmatan Jin Ge yang sangat baik. Saya juga sedang melalui Pulau Haihua, jadi saya ingin tahu untuk melihat bilik-bilik hotel bebas terbesar di China ini. Setibanya saya di lobi, pemuda tegap ini menyapa saya setelah mengetahui saya ingin melihat bilik, dia dengan mesra mengajak saya ke bilik. Sejujurnya, bilik itu tidak besar, saya agak kecewa apabila saya memasuki pintu, dan pemandangan laut tidak betul. Tetapi lelaki muda ini masih memperkenalkan Pulau Haihua kepada kami dengan sangat bersemangat, secara terperinci, dan dengan senyuman sepanjang masa. Selepas mengetahui bahawa saya tidak berpuas hati dengan bilik itu, dia dengan bersemangat mengesyorkan pilihan lain yang berdekatan kepada saya. Saya sangat kagum dengan sikap perkhidmatannya sehingga saya tinggal sementara di Pulau Haihua selama sehari. Pengalaman sebenar sangat bagus Anda boleh melawat Pulau Haihua di Aubao dengan mudah. ​​Saya akan mengesyorkannya kepada rakan-rakan saya pada masa hadapan.

A truly memorable stay at InterContinental Sanya I am very satisfied with my stay. From the moment I arrived, I felt genuinely welcomed—the fruit and wine offered as a welcome gift was a lovely touch that set the tone for the entire visit. The service throughout was truly customer-oriented. I want to give special recognition to Mia Fang, who was exceptionally helpful. Every time she checked on me, I felt genuinely looked after. Her attentiveness and warmth made a real difference, and she is a true credit to the hotel. The facilities are excellent. The breakfast spread was impressive, with plenty of variety and quality. The hotel even has a photographer available, which I thought was a wonderful added touch for capturing holiday memories. I especially enjoyed the dinner buffet with the live band—it created a relaxed and enjoyable atmosphere in the evenings. The concierge team was equally helpful, offering to collect my luggage, which made my departure smooth and stress-free. I also appreciated how an issue I had with my coconut order at the beach bar was handled—promptly and with genuine care. Thank you for sorting everything out for me. Otherwise, everything was wonderful, and I very much look forward to returning.

I had an absolutely wonderful stay at the Atlantis Sanya. The hotel is spectacular, from the stunning ocean views and spacious rooms to the incredible aquarium and thrilling water park. Everything was well-maintained, and the whole resort had a vibrant, energetic atmosphere. But what really made my experience exceptional was the service, especially from Elena Hu. She went above and beyond to ensure every detail of my stay was taken care of. Whether it was helping with restaurant bookings, explaining hotel amenities, or just checking in to make sure I was comfortable, Elena was always warm, professional, and incredibly efficient. She truly made me feel like a valued guest. If you’re staying at Atlantis Sanya, do yourself a favor and ask for Elena, she’s fantastic at what she does.

Hilton Wenchang offers an opportunity to discover another curious side of Hainan. We could see Wenchang Space Launch site directly from our balcony. The beach was nearby, and we watched sunrises and sunsets there. The swimming pool was spotless clean, although only one pool out of there was open due to a low number of guests. A couple scenic spots are very close too, about 10 min drive. There has been a delicious breakfast every morning. The staff was polite and helpful. Jason He helped us with multiple needs, such as ordering medicine, finding restaurants, and booking a shuttle bus to Wenchang railway station. The latter is free, just need to book it in advance for a certain time period.

I want to take this opportunity to share that this hotel has excellent service that went above & beyond. On the day I was checking out of Sofitel in the morning & moving to another hotel, I realised that I was missing one of my earrings. I informed Jerry at Reception about this & he immediately informed Housekeeper to look for it & took the particulars of my next hotel so he could send my earring if found. Soon after, he texted me to say they were not successful but they will continue to search, and they did. In the afternoon, Jerry called to inform me that they did manage to find my earring in the shower stall, and will send it to my current hotel within the day. I really appreciate their efforts in taking the matter seriously & not giving up after the first unsuccessful search. This is not the first instance that Jerry gave excellent customer service. When I first checked in, I had arranged for some online purchases to be delivered to Sofitel in advance but as I didn't have a local number, the couriers were not able to contact me. Jerry helped to contact the couriers & the packages were sent to the hotel within that day. It really meant a lot to me to have such helpful & reliable assistance for a first time traveler to Haikou. Thank you, Jerry! I also want to compliment Sofitel's breakfast & the service team there. The spread is very wide, and being there for almost a week, I really appreciate that they change some of the items so you get variety. And the staff are very attentive & helpful. Not only did they remember my coffee preference, they always bring me to my favourite table where I can enjoy the wonderful view. All in all, Despite the fact that the mall next to the hotel is like a ghost town with empty shops, Sofitel Haikou is a wonderful hotel that I would recommend to travelers.

We chose Sheraton Haikou due to the great reviews, especially from helpful staff, close to the beach, and activities for children. Our stay was for 1 week. Disappointments: 1) Absence and failed service of front desk staff 2) No help with luggage (really needed it) 3) Room cleaning could have been better. 4) Communication, there was almost never English staff available. Additionally, no one once checked in on us. Maybe I’m being petty but if guests stay long you’d wanna check if they need anything or just if they’re okay. At checkout, they looked more annoyed and just wanted to get rid of me. I asked about my Marriott membership & the lady was dismissive. 5) Poorly winter holiday program for kids. Different from the advertised program on trip.com. 6) Checkout was delayed because they couldn’t find my booking. Very weird. Eventually they spoke to someone who helped me and found the booking. How is this possible considering that I’ve been there for a week? Great things: 1) location: it’s right on the beach, not far from airport and other places to explore 2. Location: it was very calm and relaxing, which is why we chose Haikou as opposed to Sanya. No heavy crowds, except when going to touristy places can expect some crowd but still manageable 3. Free photoshoot was fun and good way to create memories 4. Hot pool was a good way to make up for being in a pool, we loved it 5. Western restaurant was fine, had some good options. 6. Little play center for kids 7. Large grounds for kids to run around and to enjoy outdoors. 8. Accommodating: we were assigned a room on the 5th floor but on arrival it had a strong mould odour from the moment you exit the elevator. Was so bad when I entered the room, I instantly got a headache. All rooms have no windows, only a balcony door but be aware of bugs and spiders. We immediately got moved to a room on the 4th floor, less odour and no smell in the room. 9) Entertainment: live music at night Would I go again? Yes, especially since I know what to expect. Or try another hotel in the same area. Overall, we were happy to be by the seaside and explore places in Haikou.

Fantastic stay at MGM Grand Sanya. The property is beautifully designed with multiple swimming pools, excellent gym facilities, and a great in-resort train that makes getting around easy. Kids loved the animal showcase, and thoughtful touches like kid-specific toiletries made family travel effortless. Staff were friendly throughout, with special credit to our service manager Rustamov Sheldon, who was attentive and constantly checked in to make sure everything was perfect. The surrounding area is also runner-friendly, with easy access to the main road for an outdoor jog. Highly recommend.

This was by far the best stay I’ve ever had in Haikou. First, the staff were absolutely amazing. I messaged the day before to ask if there was a cake shop nearby, since it was my wife’s birthday. When we arrived at the hotel, they not only provided a cake for us free of charge, but also upgraded our room to a top-floor sea view room—completely complimentary. The room itself was spotless and beautiful. The swimming pool was a short walk from the hotel, but very nice, and the hot springs and fish spa were truly relaxing. We also tried the buffet for just 198 RMB per person, and it was well worth it. The food was excellent—the sashimi was fresh, beer and wine were included, and the variety was broad. We thoroughly enjoyed it. Overall, this was an amazing experience, and I would recommend this hotel to anyone visiting Haikou.