Hotel Dengan Spa di Hainan, China

Ini adalah kali pertama saya mengunjungi Pulau Haihua. Tetapi selepas pengalaman, ia benar-benar terasa seperti perjalanan yang berbaloi. Dalam perjalanan ke sini, kami menerima panggilan daripada Pengurus Zhenyu, bertanya tentang pilihan bilik kami dan memberikan kami jadual bas ulang-alik untuk stesen kereta api berkelajuan tinggi. Semasa mendaftar masuk di lobi, saya bertemu dengan Pengurus Deng Shanshan. Dia memahami bahawa ini adalah kali pertama kami di sini dan memberi kami pengenalan yang sangat terperinci dengan peta Pulau Haihua. Selepas bercakap tentang perkhidmatan, mari bercakap tentang bilik. Memang benar bahawa bilik itu tidak besar, dan almari pakaian dan bilik mandi di dalam bilik itu agak ringkas, tetapi saya rasa ia boleh diterima sepenuhnya untuk hotel dengan harga ini di kawasan yang indah. Kami tinggal di bilik istana padang pasir. Bilik itu berwarna terang, sangat tersendiri, dan mempunyai sedikit rasa eksotik. Sarapan paginya agak kaya, dan mi Hou'an sangat lazat sehingga anak-anak saya pun boleh makan semangkuk besar. Secara keseluruhan, hotel ini sangat kos efektif. Saya sangat gembira kerana telah memilih Hotel Alburg untuk menginap semasa perjalanan ini! Pasti akan datang pada masa hadapan

I stayed at Yalong Bay Earthly Paradise Birds Nest Resort in Sanya. The resort is marketed and priced as a luxury property. While the location, room quality, and cleanliness were satisfactory, the service level was severely below what is acceptable for a hotel in this category. This was not an isolated incident but a consistent pattern of operational inefficiency and lack of professionalism. Service Quality and Staff Preparedness Throughout the stay, many staff members appeared very young and inexperienced. While this is not inherently negative, the lack of visible supervision, structured coordination, and professional training was evident. This may partially explain the repeated service failures, but it does not justify them — especially at this price point. A luxury resort must ensure proper training and management oversight. Dinner Experience The restaurant had very few guests, yet the staff forgot to provide basic cutlery (forks and chopsticks). No one monitored the tables, and water was not refilled unless specifically requested. Even fundamental hospitality standards were not met. Breakfast Management Breakfast operations were disorganized. There was a waiting list based on arrival order, yet guests who arrived after us were allowed to enter before us. We were traveling with a small child, which made the delay particularly uncomfortable. As compensation, staff promised to send fruit to our room. The fruit never arrived. Offering apologies without follow-through demonstrates poor internal coordination and lack of accountability. Checkout and Transportation Failures On departure day, we had to request luggage assistance three times before receiving support. We then waited 40 minutes for the shuttle to reception while several buses passed without stopping for us. During this time, we called reception three times without any effective resolution. Because of this disorganization and delay at checkout, I was forced to postpone a lunch meeting in Sanya with a very important guest of mine who was waiting for me. This was a significant professional commitment. A luxury resort’s inefficiency directly impacting a guest’s business obligations is unacceptable. Communication and Safety Concerns No staff members spoke English. For a resort charging international luxury rates, the absence of English-speaking personnel is a serious limitation for foreign guests. Additionally, there was no visible safety guard near the swimming pools, which raises concerns, especially for families with children. Hotel Environment The hotel’s reserved areas were crowded with external tourists mixed among hotel guests, resulting in noise, confusion, and a complete lack of exclusivity. The atmosphere was chaotic rather than relaxing. The resort does not appear structured to accommodate international travelers seeking privacy and refined service standards. Overall Assessment I have stayed in numerous high-end resorts worldwide where service is proactive, coordinated, and client-focused. At this property, service was consistently inadequate and far below the level expected for the rates charged. Summary: Location: good Room: good Cleanliness: good Service: unacceptable For a resort positioned as luxury, this level of service is indefensible. One of the most disappointing high-end hospitality experiences I have experienced.

We had a very comfortable stay at the Hilton Wenchang. The room was spacious and the bed was excellent. The complimentary shuttle service from the train station was especially convenient—it made arriving at the hotel an absolute breeze. A special thank you to Gill for her outstanding assistance. From arranging the shuttle bus to providing helpful recommendations about Wenchang and hotel activities—such as the sunrise viewing and fireworks show—she ensured our stay was seamless and thoroughly enjoyable.

We recently stayed at the Pullman and had a truly wonderful experience. From the moment we arrived, the atmosphere was welcoming and the service was top-notch. A special thank you goes to Maria, who was incredibly helpful throughout our entire stay. She went above and beyond to ensure we had everything we needed, and her warm hospitality really made a difference in our trip. We are very happy with our choice to stay here and will definitely be returning. Highly recommended for anyone looking for great service and a comfortable stay!

We booked a family suite at the grand mercury but the suite was on the third floor, which made it very hard for us and our 1 year old to access and we weren’t really feeling the vibe of the suite. However, a concierge named Kiki came over and went out of her way to make us comfortable. Even though the entire hotel was very full and busy, she found us a huge suite, added two extra beds for our daughters to sleep separately, brought all kinds of fruits and drink every day and checked on us constantly during our entire stay. Even though the hotel is a bit dated, the hotel’s ancient style architecture, gardens, ponds and the style is something to be mesmerized by. You have a heated children’s pool and two big full size pools at both wings. The hotel stands in the center of the Baihua market like a gigantic Chinese temple, therefore, the location makes everything so convenient. Our what to have been an average stay was quickly fulfilled and transformed into smiles because of Kiki’s service and set a high standard for us on how hotels should treat their guests. If you stay there, ask for Kiki and you’re all set.

had a wonderful stay at this hotel. The room was clean, comfortable, and well maintained, and the staff were friendly and helpful throughout my visit. The location was convenient, and the overall atmosphere was relaxing and welcoming. I would definitely recommend this hotel and would be happy to stay here again.

The hotel is amazing! The beautiful green territory, nice view from the balcony on the mountains, an amazing sunset! The breakfast was varies and delicious. Staff was really helpful! The gym is well equipped! I like to staying here too much! The place I’d like to return definitely!

My ocean view room was good sized and very clean. The frosted glass between the shower and the bedroom was a little weird, because you could make out someone else's body shape behind it. Breakfast buffet had a lot of variety, although the quality of cooked food was just okay. Clientele is almost entirely Chinese, and this is reflected in the 2 main restaurants being Chinese cuisine, and hotel notices being in Chinese without English. We tried both restaurants - Features is way more accomplished than Five Senses, and their service was also better. The two identical gyms are spacious and the equipment felt new. Staff tries to please, although the training and quality is not at international 5-star level. I wish the butler and front desk were more knowledgeable about activities and restaurants in the vicinity. Shimei beach in the Hainan winter is perfect for lounging around in, and for surfing. Signs everywhere warning about undercurrents, and consequently no one swims in the sea.

I cannot begin to describe how good this place is! First of all, they kindly gave us a free upgrade as there was building happening beneath our room and I’m allergic to dust. It must of been the nicest place we have ever stayed. They told us we had a Butler and Eason our Butler added us on WeChat. I thought ‘whatever would we need a butler for?’ Well I had a headache and he ordered and delivered medication then we ordered takeaway twice off Dianaping app and he translated and ordered it for us. Even when the pool towels had run out, he had some delivered to us at the pool! Incredible! The buffet breakfast was perfect every day for 6 days too! We liked walking to the night market, on the path by the water, and we ate at the nearby basic cheap restaurants. The convenience store at the bottom of the building is great too. Also, there’s a proper gym right there that is free to go to if staying at the hotel and it has a squat rack with 20kg bar. 100% recommend.

The hotel was spotless clean and comfortable. The room price included lunch, afternoon tea, and late night noodles. Kids loved it. The 19th floor on the roof was a cosy little spot. The pool wasn’t working during the time we stayed but seemed nice on the top floor. Only thing is when checking in it would have been nice if they had a sheet in english explaining the time and meal/package inclusions and whether children had to pay or could enter. Only found info on inclusions from my trip.com booking page.