Ulasan Hampton Inn Houston-Willowbrook Mall

Good to stay in the hotel

It was things to do with the kids

The young lady at the desk (who was expecting @ the time) was very attentive and accomodating to my needs. She offered promp services. Convient location if your going to the Willowbrook Mall or Whiskey River bar in the area.

I reserved for three people and got a room with a King bed only. Neither the hotel or ******* could solve the problem without more than doubling my rate. Other than that it was fine.

I love how customer service was on point and was ready to help and service my family.

Wonderful staff and safe place to stay with family. Their indoor pool was enjoyable and breakfast was as well.

This hotel exceeded my expectations. There’s tons of places to eat to shop that are walkable distances. Very close to the mall. The Willowbrook mall is very nice. They have a variety of shopping. The hotel staff was very kind over the top. They gave you water bottles and chips when we checked in and they even let us in early because our flight was super early. I appreciate the kindness. I would definitely stay again if you’re thinking of booking definitely book! Just want to say the breakfast is top-notch probably the best breakfast I’ve had at a hotel

My colleague and I each had our own room - both of which smelled very musty - The hotel is not at all up to the typical Hampton Inn standards

The hotel was always clean, staff was friendly and i had aver enjoyable experience feom checking to check out. Will definitely visit their facilities again.

I had a 2 night stay at this hotel and I was very pleased. Everything from check in, cleanliness, noise level, to check out was great. Believe me I check out these things as soon as I check in. This was my first trip to Houston and Hampton Inn made my stay comfortable. I’d stay here again without hesitation.

The staff are ok but the cleaning ladies are very rude to me and my kids, the bathroom was dirty and the carpet was not smelling good , I told the cleaning lady several times and she said she doesn’t do rooms on weekends, I ask for the stuff and had to clean it myself, I’m very disappointed in their behavior towards me , I’m not sure if it’s because I’m black , because I see how well they treated the other white families with kids.

Staff was very unhelpful never & never came to clean room

Horrible stay room was nasty didn’t enjoy my one day stay when I booked two

Pool was green and freezing cold. No turn down service between our stay. They only clean when you check out. Had to ho get more toiletries and towels between days. Not what we expected.