Positives: Beautiful building in a lovely quiet location Large, spacious and clean room and bathroom If any issues are raised, they are dealt with very apologetically Grateful for a packed breakfast on the last morning, as we were leaving before anyone arrived for the day Appeared very clean and tidy throughout with a French-style decor About 15-20 easy drive from Hobart Negatives: Room was not as stunning as the pictures suggest - pretty, but not 'wow' We had no curtains on 4 windows - the main front light shone into the room and if you were in the shower, the room opposite had a free show! No lifts and precarious staircases No-one to help with luggage Super small TV that was not much bigger than my laptop screen! Hard to get someone to answer the phone at reception - either before arrival or when you are staying There is no aircon - it did not bother us as it was winter, but worth noting if visiting in summer The main part of the building is freezing cold - the staff were wearing overcoats to serve, which did not look professional at all, but completely understood why they did as it was less than 10 degrees in the restaurant area Breakfast was stone cold and had to be sent back (only 3 other people staying, so not busy) Breakfast included baked beans but we were given a serving of just 9 baked beans.... There are just 2 young Asian girls running the 'hotel' - they work crazy hours and seem to do everything from check-in, to waitressing, cooking and possibly make the rooms up too!! The 'hotel' main door is locked at 9.30pm and we were essentially left alone in the building all night Key information not provided on check-in - ie breakfast runs from 7.45am to 9.15am only or info on wi-fi We don't recall any fire evacuation details in the room (but maybe we missed it?). We could not find any emergency contact details either in the room if something happened at night We had to remind the staff we had a Luxury Escapes package to get the basket of produce and a free drink AND..... think about bringing your own towels! They have a policy of charging $50 if you get any make-up on the white towels!! Fortunately we saw this and used the make-up remover they had in the bathroom but we were so paranoid of getting any marks on anything!!! We suggest they have darker coloured towels because we felt this was a ridiculous rule when you pay so much to stay in the first place. Would we stay again? No. We left feeling stressed and not at all relaxed, It is not a 5 star location at all - just a lovely 'home' that is more akin to a boutique B&B. We considered eating dinner but with just 3 mains to choose from, we couldn't justify the cost at all. Overall, the villa needs some maintenance and with the 2 young girls run off their feet, we're not sure how this will ever be done. It could be so much better. We were slightly disappointed as this had been a weekend to celebrate my husband's birthday!
Bagus
54 Ulasan