Pengguna Tetamu
21 Ogos 2024
Very bad overall experience. Starting from location, staff response, room quality and being professional - nothing is guest friendly. The reception staff need to learn how to interact within themselves, in front of a guest. When we checked in, they were quite lost about where is the room key. We had to get our room changed due to bathroom cleanliness, but the same result in the next room also. As per a display hot water is available only 4 hrs. In a day, split into 2 hrs. Morning/evening. But in actual that is not the case. After few follow ups we got the hot water in a metal bucket. Besides these several other non-acceptables were observed like door closer not working and stains on sofa covers etc. The room charges are much higher
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