Hotel berhampiran Boom Bap, Ibiza

The hotel was excellent , clean with friendly staff. The position was ideal right on the beach and yet close enough to walk into Ibiza town (15mins) If I have any criticism it would be the pool area is too small with not enough room for proper sun beds only deckchairs. Tea and coffee making facilities in the rooms would be nice too.

The prefect 5 star hotel experience the staff especially Giorgio Mezzapelle and Anke from reception thanks alot for all the help, I couldn't ask for more, the food was all you can eat well cooked and marinated spoilt for choice with the healthy and indulgent variety, clean enormous and just perfect.

Location is good and hotel is very clean. A slight criticism and one you should be careful of us the number of sea view rooms. We booked a sea view but were originally given a room that faced the wall of the building next door … we were given a better room although were told it is very difficult!!! The breakfast was good and Miska on reception was very helpful with info. Remember this us Ibiza town and we were woken by clubbers going out and coming in during the early hours.

I can’t rate Ebano highly enough. We had 2 ground floor pool view apar**ents next to each other for a family of 6. It was absolutely perfect and the staff go above and beyond in all depar**ents. From reception and Luis the Front Desk Manager to the staff in the restaurant/bar and housekeeping. The facilities, cleanliness, setup, efficiency and friendliness are a few things which are top level standard. The location is second to none with shops, restaurants and beach within a minutes walk, a soft play area opposite and one of the best Italian restaurants I’ve ever eaten at across the road (La Dolce Vite). I honestly couldn’t find fault with one single thing which having taken 3 young lively children is saying something! We will definitely be returning. Thank you 🙏🏻🫶🏻.

First impressions of you look from afar are great, it’s when you get closer and this is a hotel trying to appeal to the higher end of the market with a cheap refurb. Negatives: * Offer snacks and drinks at reception or within the lobby area, especially for late arrivals. * Explain the facilities available and where to access them. * Add a welcome leaflet in the room with key information such as meal options for non all inclusive guests. * Offer recommendations for food and general local amenities. * 1 bottle of water complimentary, put it in the fridge or have 2 one chilled and one not. * Fix the aircon, on the lowest setting the rooms are still warm and uncomfortable. * One staff member behind the day bar was very rude when it came to learning I was a staff member of Leonardo Hotels, he did not want to add the staff discount. He also put my food order through wrong, I ordered a cheeseburger but he bought a chicken burger out. Not sure if he even applied the discount as it was €12. I noticed he was rude to a few customers during his shift - 17/10/23. * Couldn’t ask about late check out until the morning of check out. Offers should be purchasable at booking. Would also promote direct booking. * Style of the rooms are an attempt to modernise but unfortunately you can tell this was done at a low budget. The rooms are what would class as standard hotel rooms. * Staff could benefit from some customer service training to provide a more comfortable stay. Positives: * Location is great for access to the beach. Special gate for access to and from beach from day bar area. * Outdoor areas are perfect for sunlight all day. * Two bars one for day and one for night - Changed at 7pm. * Food available at the bar for non AI. * Good selection of drinks. * Checking in and out was quick. * Good size pools which match size of hotel. * Cleanliness of the hotel was to a high standard.

Awful hotel from A to Z. We arrived with my husband at the hotel at 23:00 p.m for only one night (check out at 12:00 the day after so less than 12 hours in the hotel). We discovered that although we booked a double room as a couple and made expressly the request to have a king size bed, the hotel offered only twins beds, and proposed an upgrade to a suit for 120 euros extra to be able to sleep in the same bed ! It is a shame and a scam !! The room cost us 420 euros for 12 hours for a very awful hotel : 1/ the hotel design in itself is very basic - like an airport hotel. Some of the floor tiles were broken 2/ The entrance has a very bad smell and generally the hotel does not smell good. 3/ the upgrade to the suit was a joke. There is a chair, and they call it a suit. 4/ the cleaning is very poor. We found an opened bottle of water in the room. Gross. 5/ the A/C does not work well, and despite the fact that we have turned it into the coolest possible, it was still very hot in the room m 6/ the bed is not confortable, and only one pillow per person is offered. The sheets are bad quality. We do not recommend anyone to stay in this hotel as Ibiza has a lot of other good options. This is definitely not a 4 stars hotel.

We were met by a very happy reception staff who was singing as we walked in the door - Victor if I remember correctly - and that set the scene for our whole stay. I cannot compliment the staff enough, from bellboy to reception to bar to kitchen and restaurant staff, cleaning staff, every single person we encountered was so friendly and couldn't do enough for us. It really made a difference to our stay. The location of the Palmyra is perfect, we stayed in the master suite as a treat for our 10 year wedding anniversary, and what a treat it was - what a room! The food choices every day were excellent and everything was fresh and prepared with care and a smile. The inclusive drinks list was more than sufficient for us too. We would definitely recommend this hotel and will certainly be returning in the future.

Staff are friendly and helpful, check in really quick & easy and room has everything you need. Nice swimming pool and chill area for during the day! Close to the sea front and to clubs like Ocean Beach, Cafe Mambo/Mint, etc. Would definitely stay again. :)

The hotel itself is nice. The staff are friendly and the food (breakfast) was generally good. We did have a lunch once but the youngest child’s pizza took over an hour to arrive, despite several enquiries to its whereabouts? The hotel I have scored a 3 which is more down to the business practice of the hotel. We arrived late on night 1 and thought we’d paid for a sea view room. Realising we hadn’t (our fault) I asked to upgrade, the hotel could accommodate this and wanted €50 per night. Fine and acceptable but considering we were there really late the first night a bit of flexibility on reducing the first night rate would have been a nice thing to do. At the end of the trip I was advised to call by reception on the last day to ask about a late check out. I was advised they could offer me until 2pm for free or €15 per hour for extra hours after 2pm. I wanted to vacate at 6pm. On the last day a different staff member told me that I can have the room for free until 2pm but if I wanted it longer id have to pay from 12pm?! Doesn’t seem right if they are willing to give it for free until 2pm and considering another staff member had advised differently! I was also told the sea view room was not available at all to extend. Fortunately we had 2 rooms so I paid the hotel another €90 to keep the none sea view room. In summary, nice hotel and would have rated it higher if they did not make me feel like there were just wanting to maximise the money they could take from me. 🙁

Good size rooms. Good décor. Lovely hotel staff especially the maids and the woman at the reception desk at the hotel. Unfortunately during my first nights visit me and my friends came back from a day party and i was assaulted by the security staff. As i was walking away from the situation i was punched in the side of the head. Another security guard grabbed me from behind and strangled me i fell to the ground. I did not fight back in anyway as we was in a foreign country. After this i was repeatedly kicked in the head and slapped whilst being on the floor. The police came and put me in handcuffs. I was taken to my room and was told to leave. During this time they attempted to take my passport. The security and the police were laughing about the matter. To top it off i was told i will get a refund for the days in did not stay upon returning to London. The hotel has refused to refund my money back. I am left with bleeding on the brain and a red eye. I would not stay here if you value your safety. Would not stay here again and would not recommend. Horrible experience.