Hotel berhampiran Mural, Ibiza

Location is perfect! They provide a hair dryer, body+hair wash along with body lotion, the gym is small but the view is amazing, good sized sauna, but they only have one hot tub. Staff were very friendly and helpful, cleaners were amazing! Would 100% recommend

First impressions of you look from afar are great, it’s when you get closer and this is a hotel trying to appeal to the higher end of the market with a cheap refurb. Negatives: * Offer snacks and drinks at reception or within the lobby area, especially for late arrivals. * Explain the facilities available and where to access them. * Add a welcome leaflet in the room with key information such as meal options for non all inclusive guests. * Offer recommendations for food and general local amenities. * 1 bottle of water complimentary, put it in the fridge or have 2 one chilled and one not. * Fix the aircon, on the lowest setting the rooms are still warm and uncomfortable. * One staff member behind the day bar was very rude when it came to learning I was a staff member of Leonardo Hotels, he did not want to add the staff discount. He also put my food order through wrong, I ordered a cheeseburger but he bought a chicken burger out. Not sure if he even applied the discount as it was €12. I noticed he was rude to a few customers during his shift - 17/10/23. * Couldn’t ask about late check out until the morning of check out. Offers should be purchasable at booking. Would also promote direct booking. * Style of the rooms are an attempt to modernise but unfortunately you can tell this was done at a low budget. The rooms are what would class as standard hotel rooms. * Staff could benefit from some customer service training to provide a more comfortable stay. Positives: * Location is great for access to the beach. Special gate for access to and from beach from day bar area. * Outdoor areas are perfect for sunlight all day. * Two bars one for day and one for night - Changed at 7pm. * Food available at the bar for non AI. * Good selection of drinks. * Checking in and out was quick. * Good size pools which match size of hotel. * Cleanliness of the hotel was to a high standard.

Staff are friendly and helpful, check in really quick & easy and room has everything you need. Nice swimming pool and chill area for during the day! Close to the sea front and to clubs like Ocean Beach, Cafe Mambo/Mint, etc. Would definitely stay again. :)

I stayed June 2023 for 5 nights with my husband and my mum. I know San Antonio very well and knew we were staying in a busy area in a budget hotel. We were so impressed, the rooms were lovely. My husband and I were lucky enough to have a sea view in on the 1st floor. The rooms were cleaned to a perfect standard every day, clean towels / sheets daily. The air con worked perfectly which kept us cool after the hot Ibiza days. We rented mini fridges out for 3 euro a day, absolute bargain. My mum had breakfast one day in the restaurant and said it was lovely. Staff were all friendly and helpful 😄 oh and location wise shop next door and bars and restaurants few mins away, plus the bus station 2 mins walk and taxi rank few mins walk. Great stay and I’ll be booking again for my next trip very soon x

Had the best time, location was the best for the strip! Staff were lovely and friendly and more importantly helpful, the room is literally what we paid for the bed were very surprisingly comfy!! Cleaner was there spot on everyday and lovely to talk to. Only thing I wish was slightly better was the aircon it just didn’t work and the pool stated they have isn’t on site and it’s a shared pool for other hotels so small let down there Other than that had a class time and would use the hotel again if I were to go back to Ibiza!

Booked for a hen do with a group of 6 girls, Hotel was clean, friendly staff, great location We upgraded to the premium rooms and it was definitely worth it, rooms were modern and faced the swimming pool, came with fridge, air con, tv, hairdryer, deposit box was extra but only 3 euro per night with 10 euro deposit which you got back, Hotel is 5 mins walk to the egg / west end *****, hotel can be quite lively at any point of day / night, seemed to be more of a younger crowd which suited us but may not be for everyone depending what you want, Breakfast was the usually hot selection (what I would call Spanish breakfast) wasn’t for us so we decide to eat out and found prices reasonable so didn’t bother us too much, Overall I would recommend, and would consider booking again in the future

From the moment we arrived, we felt right at home. The staff is incredibly friendly and attentive, always willing to help. The rooms are spacious, clean, and very comfortable, with good views. Additionally, the location is perfect, close to all the main attractions, and the pool area is quiet enough to relax. We will definitely be back!

staff were lovely, rooms were nice with a bed, fridge, on-suite bathroom and balcony. the pool was very small but adequate. the rooms were cleaned every day and there was a supermarket directly opposite (and lidl 15 mins walk away) which was very handy. the only complaint is that there was lots of noises and banging from inside the building-sounded like furniture being moved around? or maybe the lift making noises as my room was right next to the lift- this went on all throughout the night, every night which wasn't good if you are a light sleeper like me. the walls were thin and you could hear other guests and the road outside. apart from the noise, the hotel was lovely and in good location, only 10 minutes from the beach.

Awful hotel from A to Z. We arrived with my husband at the hotel at 23:00 p.m for only one night (check out at 12:00 the day after so less than 12 hours in the hotel). We discovered that although we booked a double room as a couple and made expressly the request to have a king size bed, the hotel offered only twins beds, and proposed an upgrade to a suit for 120 euros extra to be able to sleep in the same bed ! It is a shame and a scam !! The room cost us 420 euros for 12 hours for a very awful hotel : 1/ the hotel design in itself is very basic - like an airport hotel. Some of the floor tiles were broken 2/ The entrance has a very bad smell and generally the hotel does not smell good. 3/ the upgrade to the suit was a joke. There is a chair, and they call it a suit. 4/ the cleaning is very poor. We found an opened bottle of water in the room. Gross. 5/ the A/C does not work well, and despite the fact that we have turned it into the coolest possible, it was still very hot in the room m 6/ the bed is not confortable, and only one pillow per person is offered. The sheets are bad quality. We do not recommend anyone to stay in this hotel as Ibiza has a lot of other good options. This is definitely not a 4 stars hotel.