Hotel berhampiran Salt d＇en Toni Francesc (Cascada de Sant Miquel), Ibiza

The views are simply stunning and the views are the best thing about this hotel… truly amazing. However, in my opinion; the views do not make up for the fact that this hotel needs a major renovation. We had some quite significant issues with our room (room 216) on arrival which included: - Black mould on shower head - Dirty curtain rail - Coffee stains on bedside table - Air con filter needs changing - Stains in jacuzzi bath - Scruffy doors We mentioned this to the reception staff on our way out to dinner, who told us, they couldn’t help us and asked me to send a WhatsApp Message to the hotel business WhatsApp account. This felt very odd, as a paying guest, I would at least expect a member of the hotel reception team to take on some responsibility to solve the issue, rather than asking me to send a message to them. Aside from the actual issues with the room… this response to my complaint was not of a 5 star hotel standard. More training needed for staff for sure. We did not get a response to the WhatsApp message til the following morning & were assured our room would be thoroughly cleaned. The room was cleaned that morning & a bottle of wine was left in the room, but obviously the damage had already been done as we had to sleep in the very dirty room the prior evening. We had come to this hotel following a 6 night stay at a different hotel & I have to be honest; we really noticed the poor quality of sleep we had at Hacienda - especially due to the extremely loud air con unit. The beds…. So uncomfortable, super low & super firm mattresses with an odd pillow setup that made it difficult to sleep. The breakfast in the morning was good but a little inconsistent in terms of quality. We decided to have dinner elsewhere in the evenings as we felt Eden Restaurant menu was a little limited. The hotel pool area was lovely, but beds need updating & lots of noise was coming for the suites closest to the pool (music that was louder than that being played by the hotel). This made it hard to relax. Ultimately, I think there are quite a few truly luxury hotels in Ibiza now & I would recommend you explore those first. The views at Hacienda Na Xamena are awesome but the hotel is a total let down, thoroughly disappointing and really not worthy of the 5 Star rating. I wanted to love this hotel but I couldn’t and I left on our last day feeling relieved our stay was over.

Just stayed for 4 days at this incredible hotel. This is our first time in Ibiza and the experience of this hotel will ensure we return . The hotel is less than a year old and is technically very advanced. You are encouraged to use your phone to manage most things through the hotel app. From closing the curtains, turning the lights on and off , ordering room service etc. the room was fabulous with breathtaking views of the infinity pool and the sea. The bed was one of the most comfortable I’ve slept on. Breakfast was both buffet and table service. Every type of requirement was catered for and very delicious. There are a variety of restaurants which cater for most tastes. The swimming pool and surrounding area are beautifully appointed and a wonderful bar and restaurant. The hotel rooms and restaurants are expensive but you get wonderful service and I would say it’s good value. The staff are absolutely fantastic. Service was exemplary from Oliver the director of rooms to everyone we encountered. One felt that they really wanted to make ones stay memorable. The hotel is on a very large plot and requires a fair bit of walking and therefore you need comfortable shoes. I can’t wait to return

I stayed June 2023 for 5 nights with my husband and my mum. I know San Antonio very well and knew we were staying in a busy area in a budget hotel. We were so impressed, the rooms were lovely. My husband and I were lucky enough to have a sea view in on the 1st floor. The rooms were cleaned to a perfect standard every day, clean towels / sheets daily. The air con worked perfectly which kept us cool after the hot Ibiza days. We rented mini fridges out for 3 euro a day, absolute bargain. My mum had breakfast one day in the restaurant and said it was lovely. Staff were all friendly and helpful 😄 oh and location wise shop next door and bars and restaurants few mins away, plus the bus station 2 mins walk and taxi rank few mins walk. Great stay and I’ll be booking again for my next trip very soon x

First impressions of you look from afar are great, it’s when you get closer and this is a hotel trying to appeal to the higher end of the market with a cheap refurb. Negatives: * Offer snacks and drinks at reception or within the lobby area, especially for late arrivals. * Explain the facilities available and where to access them. * Add a welcome leaflet in the room with key information such as meal options for non all inclusive guests. * Offer recommendations for food and general local amenities. * 1 bottle of water complimentary, put it in the fridge or have 2 one chilled and one not. * Fix the aircon, on the lowest setting the rooms are still warm and uncomfortable. * One staff member behind the day bar was very rude when it came to learning I was a staff member of Leonardo Hotels, he did not want to add the staff discount. He also put my food order through wrong, I ordered a cheeseburger but he bought a chicken burger out. Not sure if he even applied the discount as it was €12. I noticed he was rude to a few customers during his shift - 17/10/23. * Couldn’t ask about late check out until the morning of check out. Offers should be purchasable at booking. Would also promote direct booking. * Style of the rooms are an attempt to modernise but unfortunately you can tell this was done at a low budget. The rooms are what would class as standard hotel rooms. * Staff could benefit from some customer service training to provide a more comfortable stay. Positives: * Location is great for access to the beach. Special gate for access to and from beach from day bar area. * Outdoor areas are perfect for sunlight all day. * Two bars one for day and one for night - Changed at 7pm. * Food available at the bar for non AI. * Good selection of drinks. * Checking in and out was quick. * Good size pools which match size of hotel. * Cleanliness of the hotel was to a high standard.

The location was superb! Very clean hostel. Comfortable pillow and bed. Friendly and helpful staff. The hostel was very near to the beach. Really enjoyed the my stay!! Overall I’m a happy guest. I will definitely come back.

Staff are friendly and helpful, check in really quick & easy and room has everything you need. Nice swimming pool and chill area for during the day! Close to the sea front and to clubs like Ocean Beach, Cafe Mambo/Mint, etc. Would definitely stay again. :)