Pullman Paris Montparnasse

Offering me this room of view and insisted it’s the room I booked which should have a view of the cathedral. Really funny. Blind can find a job here. Congrats Waited long for changing to an “upgraded room” according to the receptionist. Should I say it’s really kind of you and thank you a thousand times? lol Got a room with fingerprints everywhere finally.

perfect room big enough and good location！ very new and mordern decoration！

hotel room is clean but with zero design. location is good as it's 15mins away from Eiffel tower. breakfast is the highlight of our stay with large variety to choose from and a lot of fresh fruits. HOWEVER, they don't allow check in anytime earlier than 3pm. The hotel doesn't come with car park as described, though it's connected to a public one. The staff are very unprofessional and they kept our luggage for so long that we need to go to lobby and pick it up ourselves. same to tooth brush that's unavailable unless you ask. staff are very defensive too, as when we asked about carpark and charges, they r all immediately defending that this is not their area.

Worst hotel in Paris. I normally dont complaint but these are the worst and Racist hotel services i have ever been. This is supposed to be one of the most luxurious and newest hotels in Paris but turn out to be worse. When we arrived, bellman did not help us with the bag, but instead, they went to help some white lady. Well, that's fine for me. I can manage. Come to check in, the reception just not happy shows us his grumpy face. Enter the rooms with empty bottles of bodygel and handsoap and no toothbrush or slippers. The design of the shower room without door or curtain and the best part; your housekeeping enter the room early morning without knocking and go out after i shout at him. (Without apologies from him). Lastly, come to breakfast, they put all asian at behind the curtain at one corner. When i wanted to sit at the open spot, they told me the session closed, but when i questioned them why other white ppl could sit there, they just say now its closed. When i spoke to their Duty Manager, she kept apologising, but nothing much she could do. Well, shame on Accor groups, we try Novotel Paris the second night and no air conditioning 😂 so bad luck, huh? At least they change our room late at night. I can see how screw up your management... the last time i'm using Accor group hotels. At this century, there are still such attitudes in the hospitality industry, shame on your team and managements. P.S. Everywhere i go in Paris is super lovely and friendly. Just dont bother to go to any of these hotels. Waste of time and money.

Always a great stay in Pullman hotel ~ seemed a little understaffed, since the door man was so tired he couldn’t even open the door to help us with 5 suitcases and 2 kids. Rooms are always clean and comfortable.

I recently stayed at this hotel, and while the property itself is beautiful, clean, and conveniently located, I was deeply disappointed with the service, which falls far below the standards expected of the Pullman brand. From the moment I arrived, the service was slow and disorganized. Long lines at check-in were made worse by a lack of guidance—guests were left standing around, unsure of where to wait or what to do. I also had issues with my toilet from the first day. Despite reporting the problem and trying to remain patient, the situation only got worse. By the second day, the toilet wouldn’t flush at all. A technician was supposedly sent while I was out, but when I returned, it was still broken, now flushing water nonstop and creating constant noise. After waiting over an hour for assistance, I had to go down to reception myself. They finally offered to move me to another room, but no one apologized, took responsibility, or showed any empathy for the inconvenience. Adding to the frustration, they didn’t even offer help with moving my luggage to the new room. Overall, the poor service overshadowed what could have been a pleasant stay. For the price and Pullman’s reputation, this experience was far below expectations. I would not recommend this hotel.