Julia M
1 Oktober 2024
Very Very Disappointed, and feeling deceived. I reserved 4 rooms for people for a gathering of friends from different locations in the country. We all were highly disappointed with our stay. (1) We requested rooms neighboring one another so we could gather in our rooms, if need be. We were not given neighboring rooms. One couple was on a different floor due to water issues in the hotel. (2) There was no place to gather in the hotel because of the massive construction in the hotel. This was very disappointing. (3) We were told of a buffet breakfast and so pre-purchased that. There was no buffet, but a small cafe that was near the construction. We gathered there for breakfast, but could not hear each other well because of the drilling/sawing/etc of the construction in the neighboring area. (4) We were charged an additional $8 per day (total $53 per night) cost for valle parking which we were not told of because of our "large" car. A Mazda 30 is not a large car. ALL cars were SUVs and minivans that we saw in Valle. If this is the case, that additional charge should be added on to the regular cost. This was very deceiving. (5) The hotel elevators were filthy, also under repair. I have LOVED Omni in the past, but this was a very disappointing stay. I will not stay in an OMNI again. -Julie McGory
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