Hotel berhampiran Citigroup, Irving

We stayed here back in early April and our room was not clean. There were crumbs and food wrappers on the floor. The sheets and blankets were very stained. The dishwasher did not work and was moldy inside. The dishes were not clean and we had to hand wash all of them. Despite these issues the rooms were nice. The staff was great and the breakfast was good. We attempted to stay again assuming we just got a room that wasn’t clean and we’d have better luck. I booked my reservation online for a one bedroom suite. When I arrived at the property I was told they no longer had a one bedroom and would be up charging me for a two bedroom. The guy at the front desk informed me that their website will still sell the room even if they don’t have one available. To which I stated that is not my problem and I shouldn’t be up charged. He informed me there was nothing he could do and it was going to be $70 more for the 2 bedroom a night. The man was very polite but in my experience if the hotel website is selling rooms that aren’t available it is on the hotel to upgrade me and I should not be charged. The man cancelled my room at no charge which I really appreciated.

We stayed here for 2 weeks. The staff is super friendly. But, There is a major breakdown in communication between the front desk and other staff. Our TV in the living room was not working. Called the front desk they said maintenance would be right over. Hours later and many phone calls to the front desk, come to find out there was NO maintenance on sight that day. The other huge issue was the get our room cleaned. We had asked to have our room cleaned very other day. We would let the front desk know when we would be out of the room so they could clean. EVERY time we came back from being out of the room for several hours (3-5 hours), our room was never done. One time they only cleaned 1/2 our room. The other half was left dirty. So we had to call them back in to finish cleaning. It was a mess. The pool was great except no lounge chairs. The breakfast was good. Had a good verity and had alternative milk which was awesome. The price was reasonable. We are on fence if we will come back or not.

Great service experience from Brenda Brown and Gabriel Platt!!!! The breakfast was great and Brenda was very nice, Gabriel allowed me to park for a short time in front because it was raining! They treat me very nice and made sure my stay was great!!!!!!!! Thank you so much and keep doing your amazing job!!! See you soon guys!!!

I needed a solo wellness, weekend getaway and used our corporate rate to book a stay here knowing the quality of The Ritz Carlton brand. I hadn't been since it was The Four Seasons. The hotel is quite lovely and has beautiful amenities. The door persons, bellhops and front desk associates were very welcoming and professional. Due to my Gold Elite Status with Bonvoy I received a complimentary upgrade to a corner tower king room with a furnished balcony. I was so blessed to receive this room and loved the view overlooking the pool and outdoor back patios with a slight view of the golf/fitness area. ROOM: The room was so spacious with a separate lounging area, large bathroom, and furnished balcony where I had my coffee/breakfast each morning and sat each night before bed. Unlike some of the other reviews, my room did have blackout curtains (I wouldn't have slept otherwise) and I was able to sleep in both days. The big CON to this room was that I went for a restful, relaxing getaway and the AC wasn't working properly. It was cool when I arrived and would shut off during the night so it kept me up on an off all night long due to it getting hot then cool (never cold) in my room all night long. I called for them to review it the next day and they did and said 'it is fixed'. A sweet front desk person (Jasmine) even came up to my room to show me how to turn the fan on high so it would stay on. The 2nd night was much of the same. The AC is so inconsistent in delivering airflow that I woke up sweating on and off again the 2nd night. DINING: This is the biggest miss for me. Knife Italian was reserved out the first night so I couldn't try it so you either had to do room service or Outlaw, their casual dining. I opted for Outlaw. While there was room for me, there isn't much seating and their menu is very limited but my Las Colinas Salad with brisket was delicious. Service the first night was great. Tried to get a drink and dessert there on Saturday night (not busy that night) and it took 20 mins for a server to approach me. I did try Knife the second night and found that the ambiance was nice but the food for the price is mediocre at best. I am gluten free and I found the food offerings in general for room service, Knife, and Pool bar are very limited. Knife was very hard to find gluten free items and our waiter said that their pastas were technically gluten free b/c they use a 0% flour which I didn't understand. He wasn't very engaging or helpful in my dietary restriction. I did has a poke bowl by the pool the next day and it was fantastic. IN my opinion much better that Knife Italian. Finally, my breakfast on morning one was avocado toast on gluten free bread. I asked for the bread to be really toasted first b/c often times it isn't and it gets soggy. While the avocado mixture was great they delivered it on soggy gluten free bread. The next morning, they offered it to me again and I declined and asked for a the gluten free Belgian Waffle and was told

酒店隔音挺好，樓下酒吧挺方便，接送機服務特別好，人也很熱情。

The hotel is really close to the airport, very convenient if you have a connection. I would give 5/5 to the hotel but I had an issue with the shuttle, is really hard to know where does the shuttle stops at the airport, there is no information on the hotel's website neither on trip.com. I had to call to the hotel for indications, they only said: go to the pickup point. At the end I had to ask a person working at the airport and he told me were the stop was, but, when the shuttle arrived it didn't stopped and I had to take a $17 Uber.

댈러스 공항과 가까운데다 공항과 호텔간 셔틀버스를 이용할 수 있어 좋았어요. 룸컨디션도 괜찮았어요. 일행은 조식도 만족스럽다네요.

Our stay was good. The only problem we had was getting the shuttle - the person who answered the phone to assistance was not helpful. The shuttle took 45 minutes to arrive. After we got to the hotel, everything went smoothly except that they charged us the full rate a second time. I am working with trip.com now to resolve the matter. The hotel itself was very clean and comfortable. Photo of the shop attached to help others find what they are looking for.

Stay as far away from this hotel as you possibly can you note to say in cheap and cheerful well was cheap but I certainly wasn’t any cheerful i’ve had the pleasure of staying in many hotels of my life and I thought maybe stayed in one or two bad ones but it was not a statin this hotel that I realised how bad really is I felt I had to stay up all night just to protect my wife it’s like one of these hotels is seeing a Netflix serious where man brings his victims to be chopped up I could actually say I think there was victims chopped up in this hotel sticky carpets no paint on the doors rust all over the bathroom with a mattress That had more ups and downs that a Rocky marriagemore bumps felt totally unsafe and dirty in the whole place when I say I was like something out of a horror movie I’m not messing on helpful and very rude stuff but well it was the most amazing thing was being asked to give a $100 deposit on the room in case we damaged anything the only thing in the room that was worth over $100 was me I don’t think I could’ve damaged a room anymore if I even tried so guys it may be cheaper to stay far away

Everything was great only wish they had USB ports for chargers in the room.