Sowell Residences New Chastillon

It was our first time in Isola 2000 and at the Sowell New Chastillon residence. We enjoyed our vacation also thanks to the comfortable lodging we had. The rooms are well equipped, warm and comfortable. The staff is very helpful and friendly. The parking in front of the residence is great and the residence is practically on the slopes ... fantastic. The breakfast which was satisfactory is the only point that could be a little improved. We will definitely be visiting again. Well done, keep it up and thank you!

Great long weekend in a comfortable three person studio facing the slopes. There were only two of us but it was comfortable and clean, with a modern bathroom with ample hot water. Breakfast was really well stocked and the service from everyone was excellent especially those on the front desk. Thanks for a great stay!

We booked this because it was 4 stars and supposedly had a pool and a sauna. We were disappointed by those claims. Both the "pool" and sauna were out of action during our stay. The pool is merely a large paddling pool so don't get your hopes up. It is 2m wide x 5m long and an even depth of 1m - the height of the water will reach the top of your thighs. The "pool" was freezing cold and out of action during our stay, as they had emptied it out due to someone peeing in it, and had not had time to heat the refilled pool yet. The sauna was broken and had been out of action for 2 weeks. It was being repaired the day that we were leaving. We had a poor experience of breakfast at the hotel. On the first day they ran out of food, and we were told we could not eat there at all as too many people had chosen to have breakfast that day. This was at 9.30am. We were advised to walk to the supermarket to buy our own food. It is a 10 minute walk in each direction. On the second day we again tried to eat breakfast at the hotel, but there was no hot food available as their food heaters had broken. We were told that we could serve ourselves cold uncooked sausages and frozen potato hashbrowns, and cook them ourselves in the microwave. The hotel had also run out of milk, so no one could eat cereal. After these two unsuccessful attempts, we cancelled our breakfast reservations, and ate breakfast in our room from then on, with food purchased from the supermarket. The hotel charges 18 Euro per person for breakfast - for that price it needs to function much better than what we observed. The room we had is realistically suitable for 2 adults and 2 children under the age of 14, not really 4 adults. The bunk bed was quite wobbly, and if you moved during the night, it would wake the person in the bunk below. The mattresses, the pillows and duvets were all very comfortable and we slept well. The heating in the room worked well, and there was always hot water in the shower. The room is also very noisy in the morning, because all rooms face the breakfast hall atrium, where the noise of cutlery, plates, and talking, echoes disproportionately as there is nothing to absorb the sound. The morning noise starts in earnest at 8am but it wasn't an issue as we were getting up at that time anyway to go skiing. Just don't expect a lie-in. Lastly - this is not a hotel. It is merely rental studio apartments. You have to make your own beds on arrival with sheets provided by the hotel, and you have to ***** your beds and remove all rubbish from the room on departure. I do not think it deserves 4 stars for this reason. At the price paid, the hotel should be making the beds and empty the bins on departure. Check out is 10am on the last day, which is also too early given that you are basically cleaning your own room before departure. Despite all of the above, I would recommend this hotel, purely based on its fantastic location. It is ski in and ski out, and located in the main compl

This is a very nice place to stay while skiing in Isola 2000. It is well right by the ski slopes and the rest of the village. The staff were very helpful. We will stay there again. We had a room on the first floor which allowed me to step off the balcony and go skiing. Dave

We love this place ski in ski out. I sleep like a baby in the hotel. Nice breakfast. Clean sheets. Welcoming staff ho speaks Spanish and good English . The are so helpful and tried to do the best they can. We rent skis on Skimium they are so fast and helpful. We always love are stay! We have tre kids/boys 16,14,11. Good WiFi is so important for them.

The hotel is well situated right by the pistes. The view from the balcony rooms are over the beginners area and are sunny. The little kitchen area is fine and there is a microwave (very high), a tiny dishwasher, hob and fridge. There is a tiny pool. There is nowhere to relax in the hotel. No lounge, comfy chairs or guest areas. In the rooms there is the bed where you can sit or if you have a 3 person room there is a bed settee. The worst aspect was that although you have to check out at 10, you cannot check in at all until 5. That is too late, especially if you have had a long journey. There is a heated ski room but no direct access to the piste. You use the elevator. There is only one bench near the ski room to sit to put on your boots. They should definitely put another bench. There is a breakfast area but at 15 euros each we got our own breakfast in the room.