Crowne Plaza Florya Istanbul, an IHG Hotel

Ulasan Crowne Plaza Florya Istanbul, an IHG Hotel

Crowne Plaza Florya Istanbul, an IHG Hotel

Senlikkoy Mah. Yesilkoy Halkali Cad. No: 95, Bakirkoy, Istanbul, 34153, TürkiyeLihat Butiran Hotel
Crowne Plaza Florya Istanbul, an IHG Hotel
Crowne Plaza Florya Istanbul, an IHG HotelCrowne Plaza Florya Istanbul, an IHG HotelCrowne Plaza Florya Istanbul, an IHG Hotel
Lihat bilik yang tersedia untuk tarikh perjalanan anda
Kami Memadankan Harga
1 malam

Ulasan Tetamu

4.4/5
Sangat Baik
127 ulasan
Ulasan yang disahkan
Persekitaran4.5
Kemudahan4.3
Perkhidmatan4.3
Kebersihan4.5
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Atur mengikut:
Semua ulasan(127)
Ulasan positif(111)
Ulasan dengan gambar/video(22)
Bilik yang hebat(19)
Penginapan yang hebat!(18)
Tuan rumah yang peramah(11)
Bersih dan kemas(9)
Pemandangan laut yang cantik(9)
Sarapan pagi yang lazat(8)
Dekat dengan tempat membeli-belah(8)
Lokasi yang sesuai(8)
Ulasan kurang baik(16)
Pengguna Tetamu
Suite Junior Katil King dengan Katil Sofa Pemandangan Laut
Menginap pada Nov 2024
Bisnes
9 ulasan
5.0/5
Luar Biasa
Disiarkan pada 12 Nov 2024
I recently stayed at this hotel during an exhibition and had a fantastic experience. The location was ideal — close to the exhibition center and just a short walk from a nearby shopping mall, which made everything so convenient. The ocean view from my room added a peaceful touch after long days at the exhibition. The service was excellent, and I felt well taken care of throughout my stay. A special thanks to MR.GORKEM who was incredibly helpful and attentive, ensuring we had everything we needed. His warm and welcoming attitude made our stay even better. Thank you to the entire team for a wonderful visit. I highly recommend this hotel to anyone looking for a comfortable and convenient stay during events. 展会期间我入住了这家酒店,体验非常棒。酒店位置很理想,离展馆很近,旁边还有购物中心,出行十分方便。 房间的海景很美。服务非常周到。特别感谢Gorkem,他十分热情贴心,确保我们有一切所需。他的友好和帮助让我们的入住体验更加愉快。 感谢整个团队带来了这次美好的体验。推荐给所有在展会期间寻找舒适又便利住宿的朋友们!
Lihat Lagi
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for choosing to stay with us at Crowne Plaza Istanbul Florya and for sharing your kind comments regarding your recent visitWe are indeed delighted to learn that you have fully enjoyed the time spent with us. Your complimenting evaluation is surely a great motivation and encourage us to strive for providing even better service every day. We are always looking forward to welcome you again at Crowne Plaza İstanbul Florya.Kind Regards,Begüm GirginGuest Experience Director
Lihat Lagi
eloran
Bilik Superior
Menginap pada Nov 2024
Keluarga
6 ulasan
5.0/5
Luar Biasa
Disiarkan pada 12 Nov 2024
Very beautiful hotel
Terjemah
Jawapan daripada Pihak Penginapan: Dear eloran,It's our pleasure to welcome you as our guest at Crowne Plaza Istanbul Florya and on behalf of all the team members of our hotel, I would like to thank you very much for sharing your review. We are delighted to learn that we managed to reach your expectations which is our major goal and you were pleased with our swimming pools and good restaurants. All team members of our hotel totally focus on guest needs and try to ensure that they are having a pleasant stay at our property. Once more thank you very much for preferring our hotel and we are looking forward to welcoming you again soon.King Regards ,Guest Relations Manager - Begum Girgin
Lihat Lagi
TaranOberoi
Bilik Premium
Menginap pada Sep 2024
Melancong bersama rakan
13 ulasan
5.0/5
Luar Biasa
Disiarkan pada 25 Sep 2024
Booked for a friend. He was very impressed.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Taran0beroi,It's our pleasure to welcome you as our guest at Crowne Plaza Istanbul Florya and on behalf of all the team members of our hotel, I would like to thank you very much for sharing your review. We are delighted to learn that we managed to reach your expectations which is our major goal and you were pleased with our swimming pools and good restaurants. All team members of our hotel totally focus on guest needs and try to ensure that they are having a pleasant stay at our property. Once more thank you very much for preferring our hotel and we are looking forward to welcoming you again soon.King Regards ,Guest Relations Manager - Begum Girgin
Lihat Lagi
Pengguna Tetamu
Suite Junior Katil King dengan Katil Sofa Pemandangan Laut
Menginap pada Dis 2024
Pasangan
1 ulasan
2.5/5
Disiarkan pada 13 Dis 2024
Review Title: Great Check-in, Disastrous Check-out The check-in was exceptional, thanks to Ismail, whose professionalism and welcoming attitude set the tone for a pleasant stay. However, the check-out experience was a stark contrast. Yuzil, the staff member handling my departure and wearing eyeglasses, was unprofessional, rude, and visibly incompetent. In all my experiences with hotels, I have never encountered anyone worse than him. His behavior was completely unacceptable for someone representing such an establishment.
Lihat Lagi
Terjemah
Pengguna Tetamu
Bilik Standard
Menginap pada Nov 2024
Pasangan
2 ulasan
4.7/5
Menakjubkan
Disiarkan pada 29 Nov 2024
This is a great hotel located right on the sea shore. You can walk enjoying sea view and fresh air. Service, restaurants, and the other facilities are quite good. I had a short stay, but I hope next time in Istanbul, I'll be able to stay longer. It is about 40 min from the airport (if there is no traffic jam). But it is far from the historic center. You will need some transport to get there.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest,We would like to thank you for taking the time to share your experience at Crowne Plaza Istanbul Florya. We are also happy to understand that you have enjoyed our hotel. We are delighted to learn that we managed to reach your expectations; which is our major goal and you were pleased with our ideal location next to the worlds biggest thematic aquarium İstanbul Akvaryum and the shopping mall Aqua Florya offering easy access to the restaurants and recreational areas around. Concerning your remarks I would kindly like to inform you that Old City has 20km away, while downtown has 23km away and it only takes 20mins from the hotel.Once more thank you very much for preferring our hotel and we are looking forward to welcoming you again soon.Kind Regards,Begüm GirginGuest Experience Director
Lihat Lagi
tanveerat
Bilik Premium
Menginap pada Nov 2024
Solo
10 ulasan
4.0/5
Sangat Baik
Disiarkan pada 7 Nov 2024
The hotel location is beautiful. The staff are friendly. The main issue is amenities and cleaning people. The shampoo, and conditioner were finished the cleaning staff didn't check if it was finished or not. There were no toothbrushes and paste. I need to call reception then they provide it while it should be in first hand there. Otherwise, the rooms are clean and location is best
Terjemah
Jawapan daripada Pihak Penginapan: Dear tanveerat,It's our pleasure to welcome you as our guest at Crowne Plaza Istanbul Florya and on behalf of all the team members of our hotel, I would like to thank you very much for sharing your review. We are delighted to learn that we managed to reach your expectations which is our major goal and you were pleased with our swimming pools and good restaurants. All team members of our hotel totally focus on guest needs and try to ensure that they are having a pleasant stay at our property. Once more thank you very much for preferring our hotel and we are looking forward to welcoming you again soon.King Regards ,Guest Relations Manager - Begum Girgin
Lihat Lagi
Pengguna Tetamu
Bilik Premium
Menginap pada Ogo 2024
Keluarga
1 ulasan
4.2/5
Sangat Baik
Disiarkan pada 15 Ogo 2024
Unable to contact the front desk via phone. Saturday night, there was a wedding reception on the rooftop,very loud music until 11:45pm which is acceptable but I don’t expect that. Front desk staffs are helpful , providing good suggestions for sightseeing, really appreciated. So overall this hotel is still good!
Terjemah
Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thanks for the fantastic review!We're happy you enjoyed your time with us so much at Crowne Plaza Istnabul Florya! We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location, Front Desk Support. We love seeing our guests take advantage of our Europe’s biggest aquarium next to our hotel.We look forward to hosting you again soon.Best regards,Begüm GirginGuest Experience Director
Lihat Lagi
Pengguna Tetamu
Bilik Superior
Menginap pada Ogo 2024
Pasangan
2 ulasan
4.5/5
Hebat
Disiarkan pada 8 Ogo 2024
All good except smoking smell in the room (we booked non smoking) Nice breakfast
Terjemah
Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thanks for taking the time to leave us a review. We're so pleased you had a great experience with us, and thanks for your lovely comment. We would love to welcome you back and hope that when we do, you will have the opportunity to enjoy a tasty breakfast as well.Best Regards,Begüm GirginGuest Experience Director
Lihat Lagi
Pengguna Tetamu
1 Katil King Size Premium Sofa Bed Pemandangan Laut Sisi
Menginap pada Apr 2024
Melancong bersama rakan
8 ulasan
5.0/5
Luar Biasa
Disiarkan pada 3 Mei 2024
Very good hotel member staff excellent and friendly room service excellent I recommend all my friends and family stay this hotel
Terjemah
Jawapan daripada Pihak Penginapan: Dear Anonymous Guest, It's our pleasure to welcome you as our guest at Crowne Plaza Istanbul Florya and on behalf of all the team members of our hotel, I would like to thank you very much for sharing your review. We are delighted to learn that we managed to reach your expectations which is our major goal and you were pleased with our swimming pools and good restaurants. All team members of our hotel totally focus on guest needs and try to ensure that they are having a pleasant stay at our property. Once more thank you very much for preferring our hotel and we are looking forward to welcoming you again soon. Kind Regards , Begum Girgin Guest Experience Director
Lihat Lagi
travelzat
1 Katil King Size Premium Sofa Bed Pemandangan Laut Sisi
Menginap pada Dis 2023
Pasangan
2 ulasan
3.7/5
Disiarkan pada 14 Dis 2023
Good location, but i booked a sea view, though i didn't get it
Terjemah
Jawapan daripada Pihak Penginapan: Dear travelzat, First of all I would like to thank you for the time you spent sharing your feedback regarding your most stay with us. Feedback such as yours is very important to us and certainly will help us to improve our service and facilities consistently. We always take pride to provide the finest personalized service with friendly, helpful and caring employees, our culture. I have noticed your unpleasant experience. I have personally shared your note within our daily operation meeting. Please let me know when you are intending to visit Istanbul in the future, so I may personally ensure that you are well taken care of and that all necessary arrangements are made for you. Yours Sincerely, Begüm GirginGuest Experience Director
Lihat Lagi
Nesrin
Bilik Standard
Menginap pada Ogo 2024
Keluarga
3 ulasan
1.0/5
Disiarkan pada 2 Sep 2024
Baaad manager I wish they kick her out of the hotel.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Nesrin,Thank you for sharing your feedback. We take all guest concerns seriously and would like to address the situation you have described.As per our hotel policy, minibar items are not included in the room rate and are clearly marked as chargeable both during check-in and in the minibar price list provided in each room. This is a standard practice in five-star hotels worldwide unless specified otherwise in an all-inclusive package, our hotel is bed and breakfast. Additionally, your minibar consumption included alcoholic beverages, which are explicitly chargeable.When your account reached an overbalance, as per our procedures, access to your room was temporarily restricted until the outstanding charges were settled. This measure is standard in such cases and ensures transparency and accountability for both parties. Despite this, our management team remained professional and offered to assist in resolving the matter amicably.We understand that such situations can be frustrating, but it is important to note that any claim of rudeness or threats is inaccurate and does not reflect our team’s approach. At no point were you at risk of being “removed by the police”; rather, the option to involve authorities was mentioned only in response to your refusal to settle the outstanding charges.We are committed to providing excellent service and maintaining clear communication with all our guests.Thank you for understandingKind regards,Crowne Plaza İstanbul Florya
Lihat Lagi
Yaseen Mahmoud yaseen zaghal
Bilik Standard
Menginap pada Ogo 2024
Melancong bersama rakan
4 ulasan
5.0/5
Luar Biasa
Disiarkan pada 12 Ogo 2024
Nice place nice location nice hotel
Terjemah
Jawapan daripada Pihak Penginapan: Dear Yaseen Mahmoud Yaseen Zaghal,Thank you for taking a moment to share your feedback, I am pleased that you enjoyed your recent stay at Crowne Plaza Istanbul Florya and found our location perfectly near Aqua Florya shopping mall and Istanbul Aquarium.I hope that you will choose our hotel again in the future and our team will look forward to welcoming you back.Kind Regards,Begüm GirginGuest Experience Director
Lihat Lagi
Pengguna Tetamu
Bilik Premium
Menginap pada Jun 2024
Keluarga
6 ulasan
5.0/5
Luar Biasa
Disiarkan pada 6 Jul 2024
Amazing hotel! Great location, comfy rooms.
Terjemah
Jawapan daripada Pihak Penginapan: Dear guest,Thank you for choosing to stay with us and for taking the time to share your comments regarding your recent visit. Your comments are indeed helpful for our entire team thus encourage us to further improve our services. We are so glad to hear your stay was great.Once again thank you for your visit and we look forward to welcome you soon. Sincerely,Begüm GirginGuest Experience Director
Lihat Lagi
Pengguna Tanpa Nama
Bilik Standard
Menginap pada Mac 2023
Keluarga
1 ulasan
5.0/5
Luar Biasa
Disiarkan pada 20 Mac 2023
Beautiful place
Terjemah
Jawapan daripada Pihak Penginapan: Dear Anonymous Guest, It's our pleasure to welcome you as our guest at Crowne Plaza Istanbul Florya and on behalf of all the team members of our hotel, I would like to thank you very much for sharing your review. We are delighted to learn that we managed to reach your expectations which is our major goal and you were pleased with our swimming pools and good restaurants. All team members of our hotel totally focus on guest needs and try to ensure that they are having a pleasant stay at our property. Once more thank you very much for preferring our hotel and we are looking forward to welcoming you again soon. Kind Regards , Begum Girgin Guest Experience Director
Lihat Lagi
maher deyazada
1 Katil King Size Premium Sofa Bed Pemandangan Laut Sisi
Menginap pada Dis 2024
Pasangan
23 ulasan
5.0/5
Luar Biasa
Disiarkan pada 8 Jan 2025
Very good
Terjemah
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