Pengguna Tetamu
8 Oktober 2022
The worst "hotel" experience of my life. I have never seen a property publish so many false statements and unrealistic photos. Some booking portals also see the positive reviews as mockery after what I had to experience. Upon arrival we were immediately asked for the complete price for 6 nights in BAR in EURO. Although the VISA sign is on the hotel door and a VISA payment was part of the booking. After a tiring journey we had to look for an ATM and pay unnecessary bank fees. Outrageous! Had we seen the room beforehand (we were denied) we would have looked for another hotel instead of the ATM. After payment we (2 people) were assigned a kind of storage room with a narrow bed and a view of a kind of rubbish dump. We had booked a room with two beds. Getting into the room, the bathroom or the bed involved acrobatic feats. The fully laid out bed could only be used by people with a maximum clothing size of 38. In addition, my husband got claustrophobia in this narrow space. It was hell! The room wasn't even cleaned in the whole time, let alone the bed made. Now, of course, one can argue that there was no space for it. For 2 people the initial equipment was a small and a large towel. I always had to take care of new ones myself. In the bathroom the ceiling, walls and silicone joints were/are covered with mold. A mini bottle of shower gel and mini bottle of hair shampoo, as well as a mini bar of soap was only available once as initial equipment and toilet paper only on request. The breakfast was a joke: 1 bread basket with approx. 5 cm thick moist white bread slices on the table, at the buffet: packaged 2 different jams, honey, butter, cold (!) French fries with ketchup and mayo, biscuits, dried cake slices, olives, melon slices, tomato slices, 2 types of cheese cut open, a type of sausage cut open, hard-boiled eggs, a white something (probably yoghurt ) in a bowl. As a drink there was only one type of tea, milk (1 Tetrapack), orange juice in a dirty plastic container. All in all, I only saw 4 people on staff. A kitchen hand who only had to deal with her hair, a waiter who didn't care about the guests, two employees at the reception taking turns. Except for the friendlier staff at the front desk none had foreign language skills. He spoke a tiny bit of English. An old man, supposedly the owner, just kept yelling around. He always gave the impression that the guests were a tiresome evil. The TV program was only available in Turkish and Russian. But that's just for information. There are no specified telephones in the room. On the supposedly great roof terrace, which could only be reached via a chicken staircase, there was a rickety table and four broken chairs, otherwise there were various towels hanging there to dry. WiFi was hit or miss. Worked downstairs when logging into the hotel across the street. There was also no acceptable lounge. In the whole property there was not a place, including the room, where one could relax for a short time. Th
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