Pengguna Tetamu
9 Februari 2023
Firstly, a 'suite' is defined as ' a space where there are one or more rooms seperate from the bedroom to include a living or day area' Luna suites is not this. When booking the detail was ' room size 25sq mtrs' in reality it was less than 14. A balcony was shown in the inages, it did not exist. The 'bath and shower' turned to be a tiny shower area seperated from the toilet area by broken and badly repaired plastic surround. The sink was tiny and positioned in such a way as is unuseable for its purpose. There is a safe, but not bolted down so can be taken or swapped. Tea /was given on day 1 with 5 paper cups , no coffee . Nothing was replaced during our 4 nights. Housekeeping did not exist until the last night , even then, it wasnt complete. Fire or smoke sensors in the room were not seen. No directions or escape route in case of fire were available. I could go on but you get the idea. At about 45gbp per night, unacceptable for a 14sq mtr room Regardless of location which isnt great.
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